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Fiesta Mk7 leaking boot


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#76 kathb

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Posted 07 February 2010 - 07:25 PM

Update,

Now three weeks on,The roof channels although now sealed have made difference to the leak, the dealer found that water was coming through the double skinned roof panel, sealed this up and collected car today, ford paid 90% towards the cost and i was happy man, got home and guess what yes the boot had water in, went back to dealer and they tell me it is water that was left in the roof panel they could not get to???
Ford customer services have agreed for the car to be driven for couple of days by myself if water keeps appearing then it wil have to go to there body shop to have the roof taken off!
How's every one else doing with their's.

Had the roof channels sealed just before Christmas, along with other areas which they thought might be the problem. Two weeks ago boot was wet again!! I dont think it is as wet as before but was still wet. Waiting for dealer to arrange for car to go back in again. This will be the third time. However its pointless if they don't know what the problem is. Sealing willy nilly is not the answer. Am now in complete despair.

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#77 puddle driver

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Posted 23 August 2010 - 08:59 PM

here are some pictures of where my leak is coming from. water is entering through the joint between the two metal panels shown.

Posted Image

i am having the same problem,my car is now one year and two days old,went to the garage today and was told nothing they could do as the car was over one year old,Phoned ford customer relations they are going to try and make some sort of good will gesture.Waiting for them to get back to me but i think i will tell them to fix it at no cost to me or i will go to the newspapers as the amount of people who have this problem is quite high. Great pictures

#78 artscot79

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Posted 23 August 2010 - 09:09 PM

i am having the same problem,my car is now one year and two days old,went to the garage today and was told nothing they could do as the car was over one year old,Phoned ford customer relations they are going to try and make some sort of good will gesture.Waiting for them to get back to me but i think i will tell them to fix it at no cost to me or i will go to the newspapers as the amount of people who have this problem is quite high. Great pictures


looking at the pic and general area have you checked behind the light cluster? its likely water is getting past a seal somewhere it will riun into that very channel common on the foicus as well other than that the boot seal itself or even drain holes on the boot ide say fropm the pics its light cluster

#79 Focus_ST-3

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Posted 24 August 2010 - 12:21 AM

Make as big a fuss as you can about it to Ford. After I got my boot leak fixed, my footwells started leaking. Definetely some dodgy build quality issues. Make sure its done under warranty as it is a known fault.

#80 killiegirl

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Posted 13 February 2011 - 03:35 PM

Hi everyone

New to this forum, found you while doing a google search re. my wet Fiesta Mk7.

I have a Ford Fiesta 09 plate, bought in end of March 2009.

It coming up to its 2 year service time, so I dug out my paperwork. I noticed (didnt notice at the time) that there is a comment on the service work sheet (from last year) saying "water in boot". They never mentioned anything when I picked the car up.

Now I hardly use the boot, and its covered with a rubber boot carpet thing. I have removed this yesterday to find my boot carpet is soaking!

I see from the posts above that the warranty is only 1 year for this kind of thing?

Does anyone have any advice about my next step from here? Contact my dealer? Is this sort of thing likely to be pricey? Should I be pushing for the cost to be covered by Ford as it is a known fault?

Any advice greatly appreciated!

#81 Daniel C

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Posted 10 March 2011 - 10:40 PM

Hi killiegirl,

I'd suggest you contact Ford Customer Care on 08458411111 and send them a fax or scan of the garage report from last year. The leak must have been occuring then so you have evidence that the fault occured at the latest around 1 year after the vehicle was made. Make sure you get the name of the person you speak to and demand they give you a case reference number. This makes the garage you take it to take the fault more seriously.

I had exactly the same problem as you, which I am pleased to say is now fixed. Even with torrential rain and washing the car, it is now bone dry everytime.

My Fiesta (58 plate) was approaching two years of age when I first noticed the problem (last August). I spoke to Customer Care who I have to say were extremely sympathetic and helpful. It helps if you have the service history up to date, and have had Ford cars in the past (I also had a leaky Focus a couple of years ago which I took the liberty of bringing up). It went into the garage a couple of times however before we got to the bottom of the problem. I had one leak in the passenger footwell which they attributed to my fitting of roof bars, where they suggested I had removed too much of the sealant from the holes around the drainage channels. (I'm not the only one who had this issue - http://www.fordowner...showtopic=14810). In fairness, once they repaired the holes it did stop this leak, although I had to pay labour costs of 1hr (about 30) to have this done as it wasn't technically a manufacturing fault.

The leak in the boot persisted however. Ford offered to pay 1/2 the costs (50) of resealing the "quarter seals" which are the the seals you can see if you open the boot and look at the top left and right just below the roof drainage channels where the water takes it's path down towards the exit channel under the boot latch. I accepted this but it made no difference to the problem, so back in it went again.

This time a "water leak specialist" from the nearest Ford Body Shop looked at it. They had the car for three days, although they only charged me 140 (about 4 hours) of labour costs. I understand he sealed "almost everything he could", which was the rear light cluster, the centre boot hinges, the drainage channels (again) and other areas which I can't remember now. I also believe the internal paneling was removed although I'm not 100% sure they did that. The difficulty with this fault seems to be that water gets into the double skin layer around the car, which then pushes back towards the rear of the car, so the place the water ends up in is not necessarily the place it enters from. However, the service manager at the body shop did seem to think the rear light cluster was the most probable culprit so I guess it was never proved 100% what the problem was.

That said, it is definitely fixed now and hasn't leaked since leaving the garage about 5 months ago.

As with all water leaks, they are not normally expensive to fix but are complex and the diagnostic work can take some time. It is worth seeing through though, as damage can occur if you do not have the problem resolved. I removed my boot carpet and pulled back the side wall carpets and stuffed two old towels in the corners whilst the problem was being diagnosed. It really helped to keep the fabrics from being spoilt.

I wouldn't go the dealer. They only sold you the car, and they didn't make it and once it is outside the warranty you will have far more sympathy from the Customer Care centre.

Good luck with yours. I'd be interested to know what happens.

#82 killiegirl

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Posted 10 March 2011 - 11:35 PM

Hi killiegirl,

I'd suggest you contact Ford Customer Care on 08458411111 and send them a fax or scan of the garage report from last year. The leak must have been occuring then so you have evidence that the fault occured at the latest around 1 year after the vehicle was made. Make sure you get the name of the person you speak to and demand they give you a case reference number. This makes the garage you take it to take the fault more seriously.

I had exactly the same problem as you, which I am pleased to say is now fixed. Even with torrential rain and washing the car, it is now bone dry everytime.

My Fiesta (58 plate) was approaching two years of age when I first noticed the problem (last August). I spoke to Customer Care who I have to say were extremely sympathetic and helpful. It helps if you have the service history up to date, and have had Ford cars in the past (I also had a leaky Focus a couple of years ago which I took the liberty of bringing up). It went into the garage a couple of times however before we got to the bottom of the problem. I had one leak in the passenger footwell which they attributed to my fitting of roof bars, where they suggested I had removed too much of the sealant from the holes around the drainage channels. (I'm not the only one who had this issue - http://www.fordowner...showtopic=14810). In fairness, once they repaired the holes it did stop this leak, although I had to pay labour costs of 1hr (about 30) to have this done as it wasn't technically a manufacturing fault.

The leak in the boot persisted however. Ford offered to pay 1/2 the costs (50) of resealing the "quarter seals" which are the the seals you can see if you open the boot and look at the top left and right just below the roof drainage channels where the water takes it's path down towards the exit channel under the boot latch. I accepted this but it made no difference to the problem, so back in it went again.

This time a "water leak specialist" from the nearest Ford Body Shop looked at it. They had the car for three days, although they only charged me 140 (about 4 hours) of labour costs. I understand he sealed "almost everything he could", which was the rear light cluster, the centre boot hinges, the drainage channels (again) and other areas which I can't remember now. I also believe the internal paneling was removed although I'm not 100% sure they did that. The difficulty with this fault seems to be that water gets into the double skin layer around the car, which then pushes back towards the rear of the car, so the place the water ends up in is not necessarily the place it enters from. However, the service manager at the body shop did seem to think the rear light cluster was the most probable culprit so I guess it was never proved 100% what the problem was.

That said, it is definitely fixed now and hasn't leaked since leaving the garage about 5 months ago.

As with all water leaks, they are not normally expensive to fix but are complex and the diagnostic work can take some time. It is worth seeing through though, as damage can occur if you do not have the problem resolved. I removed my boot carpet and pulled back the side wall carpets and stuffed two old towels in the corners whilst the problem was being diagnosed. It really helped to keep the fabrics from being spoilt.

I wouldn't go the dealer. They only sold you the car, and they didn't make it and once it is outside the warranty you will have far more sympathy from the Customer Care centre.

Good luck with yours. I'd be interested to know what happens.


Thanks Daniel

I have already spoken to Ford Customer Care, who have given me a reference number & have said that before they discuss the case they need to have the leak diagnosed at the local Ford dealer.

The local Ford dealer say this will take 4 hours of labour at a cost of 315 approx. This is for diagnosis only, no repairs. Once diagnosed, Ford will be able to tell me if they are willing to contribute to the repair costs.

I simply cannot afford the 300 diagnostic cost thouugh

#83 Daniel C

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Posted 11 March 2011 - 11:32 PM

Hi killiegirl,

I didn't pay a penny for any of my diagnostic costs. As with your case, Ford wouldn't commit to helping me until they knew exactly what the diagnosis was, but I wasn't charged for any of that diagnosis. I assumed my local Ford dealer passed the diagnostic labour costs onto Ford directly, as no costs were quoted or charged to me once I gave my dealer the reference number. In your case, it is clear that the fault was there a year ago, when the vehicle was inside it's first year of warranty. It is also completely irresponsible of your garage to note the water leak, and for them to not bother to diagnose and fix it at the point when it would have been inside it's years warranty. For them to not even bother to tell you is a joke. I hope you have spoken to the Service Manager at that garage.

I'm not entirely clear where you are with your case right now, but have you gone back to Customer Care and informed them that your local dealer is quoting you this price? In any case, 315 for four hours labour is ridiculous (please compare that with my four hours labour that I noted in my earlier post). Assuming you haven't put a roof rack on like me :) , this should be treated as a manufacturing fault as it would have come out of the garage in that state.

Given that the repair costs will probably amount to less that half of the diagnostic costs, it is Ford's responsibility to help you now, and get to the bottom of this problem.

Please let us know how you get on, as it seems that you are being treated differently from me and you should not be putting up expensive diagnostic costs on a car this new. Ford need to be consistent in their handling of these cases, as clearly this is widespread.

Kind Regards

Dan

#84 awright18980

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Posted 07 February 2012 - 01:21 PM

Hi,

I am having the same damp problems as everyone else on the post ( I own a MK7 Fiesta ).

Did anyone ever get a definte answer as to where the problem was coming from?

Thanks,
Ali

#85 Froggy72

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Posted 01 May 2012 - 03:03 AM

Hi,I've got a fiesta built in feb 2012 and it's leaking into the boot on the passenger side so clearly ford haven't been bothered to rectify this issue 3 years on as people were having this issue in 2009. It's in now hopefully being fixed so looking forward to hearing what they say.

#86 Froggy72

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Posted 03 June 2012 - 02:16 PM

Well my car went to ford. They had it for two days and when I went to fetch it they said they couldn't find a leak. So I took him outside and showed him and surprise surprise there was a puddle of water. They then kept the car for another 3 days. They found the leak and it was coming in where the light cluster is screwed in so they sealed the one hole, I keep on checking it and so far so good, no leak. Went in my car today and a drop of water fell on me from the front interior light. Great another leak. I'd say this ones coming from the aerial hole myself. Not happy as don't expect new cars to leak especially when fiestas have been leaking for years. Don't they bother fixing these problems in factory when they find out about them? Guess not.

#87 Navydave

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Posted 21 June 2012 - 01:34 PM

Thanks Daniel

I have already spoken to Ford Customer Care, who have given me a reference number & have said that before they discuss the case they need to have the leak diagnosed at the local Ford dealer.

The local Ford dealer say this will take 4 hours of labour at a cost of £315 approx. This is for diagnosis only, no repairs. Once diagnosed, Ford will be able to tell me if they are willing to contribute to the repair costs.

I simply cannot afford the £300 diagnostic cost thouugh

At nearly £80 an hour they are having a laugh surely!! Get someone with a presure washer to spray your car and see in you can locate the ingress yourself. Robbing bar stewards!

#88 Jam_Toast

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Posted 21 January 2014 - 10:53 AM

Sorry to bump up such an old forum post. I'm just wondering if anyone ever managed to get this resolved and find out where the leak was coming from?

 

Any help at all would be great.

 

Thanks  :)



#89 Jam_Toast

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Posted 04 February 2014 - 11:07 AM

Sorry to bump up such an old forum post. I'm just wondering if anyone ever managed to get this resolved and find out where the leak was coming from?

 

Any help at all would be great.

 

Thanks  :)

It looks like it was the seals under the two black bits that go along the roof.



#90 Tallchap

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Posted 26 February 2014 - 07:57 PM

It looks like it was the seals under the two black bits that go along the roof.

I have a Fiesta 1.6 Zetec 2009 and have had water pooling in the corner wells of the boot.

Fords had my car for 2 days and found it was leaking from the top corner seal joints in the bodywork at the end of the roof rubbers, I got Fords to repair them and it seems to be ok now.

Another entry point for water are the rubber seals behind the rear light clusters.



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