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#16 benholden2008

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Posted 07 January 2010 - 08:20 PM

smashed it into a curb going about 5mph, bent the track rod and buckled the wheel. Quite shocking really seen asthough my girlfirends 1.0 corsa, which is an awful car had the same thing happen to it at a higher speed and had no danage at all. it also feels alot safer in the snow than my mk7 which to be honest, in the snow the handling is crap!

dosent matter wether there daft or not, they have no proof, just because its been snowing dosent give them an excuse to say ' or you must of crashed it were not fixing it'. if there labour charges wern't so high and their time quotes so rediculous to do simple jobs, e.g 3 hours to change a track rod!. only took the garage i went to half hour.

bit of a rant but to be honest for a new car, so far its been an absolute nightmare, especially the customer service!

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#17 Steven Dark

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Posted 07 January 2010 - 08:27 PM

smashed it into a curb going about 5mph, bent the track rod and buckled the wheel. Quite shocking really seen asthough my girlfirends 1.0 corsa, which is an awful car had the same thing happen to it at a higher speed and had no danage at all. it also feels alot safer in the snow than my mk7 which to be honest, in the snow the handling is crap!

dosent matter wether there daft or not, they have no proof, just because its been snowing dosent give them an excuse to say ' or you must of crashed it were not fixing it'. if there labour charges wern't so high and their time quotes so rediculous to do simple jobs, e.g 3 hours to change a track rod!. only took the garage i went to half hour.

bit of a rant but to be honest for a new car, so far its been an absolute nightmare, especially the customer service!

I find the handling a little to light in the snow, but all other times its fine.

Yeah i must admit there labour prices are quite expensive and they do take a little longer than needed to do anything.

I dont have any problems with their service team though, well in my dealer. They're all nice and easy to talk to whilst waiting etc. And the lovely lady who always answers the phone and knows who i am as soon as i say "hi, its steven again".. also knows who i am as i walk through the door, and service with a smile from her.

#18 benholden2008

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Posted 07 January 2010 - 08:39 PM

yea its deffernatly light! both the back end and front end seem to have no weight at all, also the crap hankooks wont be helping. But i agree in the dry the handling is great,

i posted a topic on here a while back about all the problems i had had with my dealer, even wrote a letter the the MD to which i got one back saying basically if your not happy, go somewere else! so i'll be getting my own back soon:-) yes......i'm a right stubbord bas***d haha

#19 Bagheera

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Posted 07 January 2010 - 09:36 PM

Just wanted to know, is it not possible to repair the alloys there? Here, I don't know how, but the alloys can be "trimmed" only for once if the alloy is bent. Not so secure but a cheap way until renewal...

#20 Steven Dark

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Posted 07 January 2010 - 09:45 PM

Just wanted to know, is it not possible to repair the alloys there? Here, I don't know how, but the alloys can be "trimmed" only for once if the alloy is bent. Not so secure but a cheap way until renewal...

Yeah, probably can, but how long will they stay decent. I think im just going to fork out for the 1 majorly damaged alloy. then do the minor ones later in the year

#21 KeithC

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Posted 07 January 2010 - 11:28 PM

smashed it into a curb going about 5mph, bent the track rod and buckled the wheel. Quite shocking really seen asthough my girlfirends 1.0 corsa, which is an awful car had the same thing happen to it at a higher speed and had no danage at all. it also feels alot safer in the snow than my mk7 which to be honest, in the snow the handling is crap!

dosent matter wether there daft or not, they have no proof, just because its been snowing dosent give them an excuse to say ' or you must of crashed it were not fixing it'. if there labour charges wern't so high and their time quotes so rediculous to do simple jobs, e.g 3 hours to change a track rod!. only took the garage i went to half hour.

bit of a rant but to be honest for a new car, so far its been an absolute nightmare, especially the customer service!


Well you maybe in for a bit of a shock. Wheels don't buckle and track rods don't bend for no reason, it will take impact for these things to occur and that's one of the reasons we have insurance, that's what covers the damage, not your vehicle warranty. It wouldn't take an atom splitter to work out that all of a sudden we have snow, buckled wheel and track rod end and I doubt they will come to the conclusion that the track rod and wheel have suddenly had a bout of metal fatigue.

I think you'll find your warranty covers you for defects, sliding the car into the kerb isn't a defect.

#22 Steven Dark

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Posted 08 January 2010 - 05:36 PM

Had the car at my local dealers today, they said i need a 4 wheel alignment to show exactly what is bent. They think its the Camber arm. But they cant do the alignment until my bad alloy is replaced, which is now ordered and will be here soon i hope. Though the car is booked in for the 25th for its alignment.

Its working out a lot less in money doing it this way.

Ordered 2 alloys - 108 each
2 tyres - Guess around 100 for the pair
Been quoted 70 for the alignment
and asked how much a camber arm was just so i had a head up on it. 89 plus some labour

So thats a bit cheaper than the 1000 they quoted just for 3 alloys/tyres/alignment.

#23 sussex

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Posted 08 January 2010 - 06:17 PM

Not talking about Steven's problem but aimed at some people who just randomly say the MK7 is crap in snow, the MK7 is crap in the winter etc, What did some people expect?

It may be a stunning car but after all, it is 'only' a Fiesta
I would say all of us have non-winter tyres
We have had shed loads of snow and ice

#24 Hook

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Posted 08 January 2010 - 10:47 PM

Not talking about Steven's problem but aimed at some people who just randomly say the MK7 is crap in snow, the MK7 is crap in the winter etc, What did some people expect?

It may be a stunning car but after all, it is 'only' a Fiesta
I would say all of us have non-winter tyres
We have had shed loads of snow and ice


The problem IS the tyres. The Hankook's on my Mk7 are pretty much summer tyres, on my Saxo which has BFGoodrich tyres on that are designed for all weather conditions handles these sorts of conditions much better. It also has narrower tyres which are better in the snow anyway.

We just aren't set up in this country for weather like this, the only solution is to drive carefully if you have to.


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