Jump to content


Photo
- - - - -

Just completed customer survey


  • Please log in to reply
36 replies to this topic

#31 Dave-2912

Dave-2912

    Feet Under The Table

  • Budding Enthusiast
  • PipPipPipPip
  • 186 posts
  • Name: Dave
  • Ford Model: Mk7.5 Fiesta ZS
  • Year: 2013
  • Location: Fife

Posted 19 October 2013 - 01:11 PM

 

Respect, help, be polite and go the extra mile (whatever that might be, floormats, flowers on picking up your car, or throwing in merchandise its the extra that counts.

 

 

The bit I have quoted above just reminded me...

 

In the past I have been given various things by salesman on the day I picked up a new car. Flowers, a free professional photoshoot (oddly), manufacturer merchandice, etc. My parents got a framed painting for buying a nissan a few years ago. When I picked up this Fiesta I was given a 500ml bottle of screenwash... I think it would have looked better to just hand out nothing tbh! Better to not try at all than look cheap!



Have something to contribute?

Sign in or register to start a topic...

Sign up to FOC Premium Membership To Remove These Ads

#32 Tynesider

Tynesider

    Member

  • Budding Enthusiast
  • PipPip
  • 20 posts
  • Name: Eric
  • Ford Model: Fiesta 1.25 Zetec
  • Year: 2013
  • Location: Tyne and Wear

Posted 19 October 2013 - 02:30 PM

The salesman was good with me but the young over confident young manager that came across was a bit cocky. I just found it odd that I was told to sign a paper that said I would tick completley satisfied,even before I had even seeen my new car. The salesman has phoned me twice and he knows the car is going in for a check on Thursday and he also knows the problems I have going up hills. There is a hill not far from where I live and he said he knows it well, I tried to drive up it and got abour 2/3rds up and had to stop,turn around and find another way back home. I will wait and see if he contacts me again after Thursday and see if he mentions the survey, there isn't a lot he can do but it's worth waiting to find out.



#33 potter18

potter18

    Feet Under The Table

  • Budding Enthusiast
  • PipPipPipPip
  • 105 posts
  • Name: alan
  • Ford Model: fiesta
  • Year: 2013
  • Location: Yorkshire

Posted 19 October 2013 - 03:48 PM

Tried to do the survey just after we bought the car but when we tried to send it itjust kept coming up invalid code so couldn't send it

#34 Tynesider

Tynesider

    Member

  • Budding Enthusiast
  • PipPip
  • 20 posts
  • Name: Eric
  • Ford Model: Fiesta 1.25 Zetec
  • Year: 2013
  • Location: Tyne and Wear

Posted 19 October 2013 - 10:11 PM

 

 

The bit I have quoted above just reminded me...

 

In the past I have been given various things by salesman on the day I picked up a new car. Flowers, a free professional photoshoot (oddly), manufacturer merchandice, etc. My parents got a framed painting for buying a nissan a few years ago. When I picked up this Fiesta I was given a 500ml bottle of screenwash... I think it would have looked better to just hand out nothing tbh! Better to not try at all than look cheap!

Before I signed the form to say i would say i was completly satisfied I asked the salesman for some new car mats, he then went and got me some otherwise I would have got nothing.



#35 Dave-2912

Dave-2912

    Feet Under The Table

  • Budding Enthusiast
  • PipPipPipPip
  • 186 posts
  • Name: Dave
  • Ford Model: Mk7.5 Fiesta ZS
  • Year: 2013
  • Location: Fife

Posted 19 October 2013 - 10:48 PM

Before I signed the form to say i would say i was completly satisfied I asked the salesman for some new car mats, he then went and got me some otherwise I would have got nothing.


Sounds like a good bit of spontaneous blackmail!

#36 Stoney871

Stoney871

    Resident Lawman

  • Super Mod
  • 13,747 posts
  • Name: Clive
  • Ford Model: Focus mk2 1.8 TDCI Sport
  • Year: 2007
  • Location: Devon
Contributor

Posted 19 October 2013 - 11:35 PM

I bet his potential bonus was far more than the mats would have cost.



#37 Tynesider

Tynesider

    Member

  • Budding Enthusiast
  • PipPip
  • 20 posts
  • Name: Eric
  • Ford Model: Fiesta 1.25 Zetec
  • Year: 2013
  • Location: Tyne and Wear

Posted 20 October 2013 - 10:00 PM

Well he hasn't got his bonus yet lol, but they are good mats.



Have something to contribute?

Sign in or register to start a topic...


Not what you're looking for?

Register now, we have a huge community of enthusiasts to answer any questions you might have



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users