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Hi does anyone know what the problem is I have a 57 plate mondeo ghia when I try an connect my phone to the radio which is a Sony I press the green button an it comes up radio muted it is also the same message when I press the red button an the phone button

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It's also possible that you have the module, but it's crashed and stopped working. Mine did that and had to be reset. If you're certain that the car should have one, then try googling for the module reset procedure.

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if you know your radio code ,disconnect the battery for a short while and reconnect . see if bluetooth works again. or detetmine which fuse to pull.

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