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Member Since 17 Dec 2010
Offline Last Active Jul 09 2015 09:26 PM

Posts I've Made

In Topic: 2014 Fiesta Zetec 1.25 Issues

24 May 2015 - 10:29 AM

I'm so fed up with my local dealer, they keep telling me this is normal i've called 3 other dealers all telling me it's not normal. all they do is run a diagnostics and do a road test for 5 minutes even when I have told them numerous times it gets a lot worse when the car is warm and you do about 10-15 miles. They won't physically inspect the car and say that if they can't replicate the problem then they refuse to check it!!! I was told by an independent garage that this model doesn't have a clutch release bearing?? I did say it was a 2014 model over the phone. I absolutely hate driving this car and it's so frustrating being told "it's normal".  
This needs sorting or i'm writing to head office! 

You can email Ford Customer Care. You'll then get a complaint reference number and the complaint is taken more seriously. I have a long running complaint (December 22nd 2014) which still hasn't been resolved. It's been into dealerships 4 times up to now and I'm no further forward. I was told it was normal and that they'd put a computer on it which said so. I then made a video of the problem and the head mechanic had my car for a week (he used it as his own car) after that he agreed he could see the fault but if the computer says there isn't a fault he can't go against that. Then I took it to another dealer who knew what the fault was and replaced a part, but the car is still the same. They have now told Ford Customer Care that they've fixed my car because they've replaced the part, so Ford Customer Care have said that they are sorry that the problem has returned! The last they said was that they have to stand by what the dealership says (that it's fixed) but I can take it back or take it to another dealer and they will follow it up. Ford customer Care have helped in the sense that i can get to speak to the head person and that they'll get the car booked in quickly etc and when you speak to the dealership they seem to panic a bit more. At the end of the day all Ford dealers are franchises so Customer Care are limited to what they can do. I am trying for an exchange (but without losing any money) I am waiting for the Sales Manager to ring me.

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In Topic: 2014 Fiesta Zetec 1.25 Issues

23 May 2015 - 03:37 PM

Two technicians had a drive in it today they both said it's engine resonance and its normal for fiestas to be like that

Have you had the clutch release bearing checked out? My father reckons that's what the problem is.

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In Topic: What Shall I Buy A Fiesta Metal Or Fiesta Ecoboost 140Ps

16 May 2015 - 11:09 AM

The large radiator is at fault on these little cars
1.0 ecoboosts take a while to heat especially in the winter if you want to heat it up faster you got to accelerate faster I noticed. If it's taking that long to heat up you must drive like a feather (more eco) because I drove with economy in mind thinking it would heat up drove to work in winter (takes 30mins) and it just heated up when I arrived this car doesn't like the cold weather but in warmer weather say 5℃ and up the car heats up in no time it's a common thing with the 1.0 ecoboost there have been quite a few ppl asking this

Oh and the 1.0 in focus will heat up faster because the engines working harder to pull a bigger car

At least there's someone who knows there is a problem and I'm not going mad. My trips to work and back are all through the town, so I'll have to do the journeys in 2nd gear to get the car to warm up! I wish this was on Watchdog like the Fiat 500 that can't go up hills. Is there another thread where people are complaining about this? My dad is due to change his Mondeo in September (has a Titanium Turbo Diesel at the moment) he was going to get the petrol version this time around but with what's happened with me, he's not so sure now

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In Topic: What Shall I Buy A Fiesta Metal Or Fiesta Ecoboost 140Ps

15 May 2015 - 11:40 PM

Its the opposite, smaller engines means smaller block to have to heat up.

The 1.0 is made from cast iron to improve warmup and has a split cooling system to further quicken it.

Even my 1.5 which is a bigger engine with aluminium block (great heatsink) only takes about 5mins.

Have you taken it to a different dealer?

I've taken it to 2 dealers so far. They both say there's no fault

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In Topic: What Shall I Buy A Fiesta Metal Or Fiesta Ecoboost 140Ps

15 May 2015 - 11:11 PM

That's a bit strange, the 1.0 is designed to warm up in no time. My mums focus warms up to normal temp in about a minute...

All the info on the internet says that too, but mine took about 1/2 HR- 3/4 HR in the winter and up until a few weeks ago. Now the weather has warmed up a bit it takes about 10 minutes. The garages have said they have put their computer on and there's no fault. I've got Ford Customer Care involved who say they've got to stand by what the garage say. They've said I can take it back for them to look at again, but as its now being looked at 4 times, I can't see how a fifth would be any different. One mechanic said it will take longer to warm up because it's a smaller engine.

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