I'm so fed up with my local dealer, they keep telling me this is normal i've called 3 other dealers all telling me it's not normal. all they do is run a diagnostics and do a road test for 5 minutes even when I have told them numerous times it gets a lot worse when the car is warm and you do about 10-15 miles. They won't physically inspect the car and say that if they can't replicate the problem then they refuse to check it!!! I was told by an independent garage that this model doesn't have a clutch release bearing?? I did say it was a 2014 model over the phone. I absolutely hate driving this car and it's so frustrating being told "it's normal".
This needs sorting or i'm writing to head office!
You can email Ford Customer Care. You'll then get a complaint reference number and the complaint is taken more seriously. I have a long running complaint (December 22nd 2014) which still hasn't been resolved. It's been into dealerships 4 times up to now and I'm no further forward. I was told it was normal and that they'd put a computer on it which said so. I then made a video of the problem and the head mechanic had my car for a week (he used it as his own car) after that he agreed he could see the fault but if the computer says there isn't a fault he can't go against that. Then I took it to another dealer who knew what the fault was and replaced a part, but the car is still the same. They have now told Ford Customer Care that they've fixed my car because they've replaced the part, so Ford Customer Care have said that they are sorry that the problem has returned! The last they said was that they have to stand by what the dealership says (that it's fixed) but I can take it back or take it to another dealer and they will follow it up. Ford customer Care have helped in the sense that i can get to speak to the head person and that they'll get the car booked in quickly etc and when you speak to the dealership they seem to panic a bit more. At the end of the day all Ford dealers are franchises so Customer Care are limited to what they can do. I am trying for an exchange (but without losing any money) I am waiting for the Sales Manager to ring me.
Sent from my iPad using Ford OC