Main dealers are often no better then dodgy backstreet garages, full of dodgy sales men and cowboy mechanics, if they've got the money off you, trust me they
won't give a monkeys about your paperwork, speaking from my experience anyway, hopefully yours will be sorted without the need for ford customer relations or trading standards,
Sounds very dodgy to me, although this kind of thing happens alot. Usually the trick is to 'Send you the service book in the post', which you never recieve. unfortunatly i think you have to deal with trading standards and citizens advice, but if ford customer relations are willing to help then don't let it drop till its sorted.
Also you said its only done 5,000 miles? take it its a typing error?
it's a wonder there are many members left in this forum with the sarcastic/pointless replies posted by some recently. this thread is exactly what this forum is all about, is it not? someone has taken the time and effort to post information/pics to the potential benefit of fellow members and this is the gratitude they receive. granted the subject may not be to every members taste but if thats the case then leave the thread and go read/mod another one. at the end of the day the chap you have childishly called a "4 year old" still manages to drive the same car as you so he surely cant be that stupid unless you are too!?