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Member Since 25 Jul 2011
Offline Last Active Nov 16 2015 10:54 PM

#539645 Cruise Control Intermittent Fault

Posted by eyemdee on 12 November 2015 - 02:34 PM

I have had the same intermittent fault with the cruise control. It went into the dealer yesterday to have it fixed. This is what was written on the report from them - 


"Checked operation of cruise control buttons on IDS and all working at present. Various fault codes for cruise control present but none current. Carried out ETIS checks and ascertain a known concern relating to corrosion with the airbag clock spring electrical contacts. Remove the airbag to gain access to connections. No corrosion present but the connection to the clockspring WAS loose. SLIGHT damage evident to connector but should not harm operation. Clean contact & lubricate & re-fit. Road test and all working correctly"


This cost me £90.94 to have put right.

I am concerned that they wrote "known concern relating to corrosion with airbag clock spring electrical contacts".


If there is a known concern, and it is affecting the function of other things - like the cruise control - they should be sorting this out, not waiting for customers to come in and pay to have it fixed. Surely this is a safety issue to re the airbags.




At least your dealer justified and explained clearly what they were charging for. This was probably the issue with mine. I was charged £84 for their "diagnosis" that they "suspected" the switch was faulty. I will never know, as I recovered the  £84 from the credit card company and got rid of the car due to their apalling service.

#494118 Electrical Question

Posted by eyemdee on 09 June 2015 - 10:39 PM

If you touched the bulb feed contact to anything metal when refitting it (easily done) then yes, it would blow the fuse. According to Haynes, it should be F1 in the passenger fuse box at the bottom left. If you have either automatic wipers or a heated screen then check these are working as they are fed by the same fuse.

#438268 What Trim Are These Fiesta Wheels From?

Posted by eyemdee on 20 December 2014 - 05:46 PM

I always thought they looked better than the standard 15 spoke Titanium wheels and certainly much easier to clean. That Fiesta was a Ford Management car before I bought it and they should know what to buy!

#438253 What Trim Are These Fiesta Wheels From?

Posted by eyemdee on 20 December 2014 - 05:12 PM

There's a few pics of my old Fiesta Titanium with the same option wheels here if that helps:- http://www.gkgroup.c...74/ford-fiesta/

#429965 Cruise Control Intermittent Fault

Posted by eyemdee on 20 November 2014 - 02:10 PM


I'm pretty sure you're right, unless the switches are damaged and sending signals to cancel the cruise control, but that seems unlikely. Unfortunately it's probably your word against theirs. It's clearly something they did though if it went wrong after the service, and they're just trying to fob you off.


They obviously think one customer's poor experience isn't as bad as the small cost & time it would take to fix the problem for you. I say make them change their minds by not letting them get away with it, tell them you'll go to trading standards etc. You might even be able to get another garage to diagnose the problem and get a quote for free, at least then you'll know what the problem is.




You hit the nail on the head here. They are just not bothered!  After getting no reply to letters sent to Ford Customer Relations or the Dealer Principal, I contacted the credit card company who didn't take long at all to refund the £84 charged for the "diagnosis".


I was so annoyed by the whole episode I part exchanged the Fiesta for a new Toyota Yaris Excel Hybrid so I won't be around this forum so often now! In fact I won't be joining ANY Ford forums again! The Toyota Dealer has sold the Fiesta back to the servicing Dealer so they will presumably now have to fix it at their cost. Poetic justice!

#206426 Fiesta Door Seals

Posted by eyemdee on 13 September 2012 - 05:40 PM

The TSB uses some very expensive (£30+) adhesive which some say does not last long anyway. I followed someone else's advice to get some strong double sided foam tape off ebay for £1.79 http://www.ebay.co.uk/itm/250995195679 which sticks tight to the bodywork then reinforced the joint to the rubber seal with superglue. All stuck fast now!