i threatened a vauxhall dealer ship with the small claims court over a 2nd hand ford galaxy i had bought,silly buggers should have listened to me from the outset but the 2nd hand car manger thought he knew everything and was playing hardball,the salesman bless him had his hands tied and saw it was going to get messy.
and it almost did when i had a stand up argument in the main dealer ship with the dealer principle in front of LOTS OF CUSTOMERS.
thing is if they had listened to me it wouldve cost them no more then a couple of hundred quid,BUT OH NO.
cost em nearly 3k to sort out all the mess.
if you know your rights and have info from the likes of forums like these,and have a back bone then why wouldnt you get what you are entitled too?