I just spoke to the service manager, just to say I wasn't overly happy, I mentioned my late father used to run a Ford dealership about 3 miles away, he asked his name (obviously same as mine, went quiet and told me he would do all he could to make me a happy customer?
Nothing further, so will find out tomorrow I suppose.
so if he didnt know who your father was then they would have charged you?
cheeky buggers - if they have broke it then they should be fully liable to pay for the damage and distress caused.
you sound like a very polite man but when stuff like this happens you need to let that anger loose and tell them off otherwise it will happen again and again. do not let anybody take you for a ride. cruel world i'm afraid.