The first service has an oil change, so no problem with that. The second service is identical to the first, so you have not been chaarged extra. Total cost of service about £150.
Sorry, I meant "break fluid change" instead of "oil change" which is normally done on the second year. Based on the checklist from Ford Etis, the battery check should also be done on the second year. These two costs €48 (€35+€13) which I should have only paid on my next service.
depends when the noise is, if its on start up then its perfectly normal as far as i am aware... and as for the service, i had my oil topped up on my first one as it was border-line low, not quite an oil change but they said it was needed... so best bet is just continue asking
Sometimes the noise is there and sometimes it is not. Sometimes it's on start up and stays until I park at the office (5km drive). I'll check it thoroughly during the weekend.
Sorry for the typo in my original post. I meant "break fluid change" instead of "oil change". I believe the break fluid should be changed on the 2nd year at the earliest.