I would like to share my experience with my Ford dealer concerning the annual service and would like to obtain your opinion.
I purchased a Fiesta Econetic from my dealer on 28/12/2010. Technically, my 1st annual service is a year after (I did not reach 12,500 miles after 1 year). However, I was on holiday on 28/12/2011 and was only able to bring my car to the dealer for servicing on 20/01/2012. I asked for them to perform a 1st year service but when I got my car back, I saw that they did a 2nd year service (based on the invoice and the checklist). Also, in the service booklet, they placed the stamp on the 2nd box leaving the 1st box blank.
When I called to ask the dealer about it, I was informed that since I did not bring my car for service in 2011, they treated it as a 2nd year service. But I was just 24 days late!!!
I asked them, "What if I decided to sell my car in the future and the buyer, after seeing the service booklet, asks me why I did not have my 1st year service?", the dealer just said that I can go to their office and they can put a stamp on the 1st box of the service booklet.
Also, the next service as indicated in the invoice will be on 20/01/2013. Here in Luxembourg, we are only provided with a 2-year warranty. Does this mean that if there are major parts to be replaced on 20/01/2013, the warranty will not cover it? Can I still bring my car for the ACTUAL 2nd service on 28/12/2012?
MisterCMember Since 24 Jan 2012
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09 Mar 2012 - 13:24