Don't understand how half these monkeys get these jobs...
Funny example: I phoned those ChipsAway mob a few months ago just for a quote - they come out and fix chips/scratches on yer car, etc, and it's a franchise so you deal directly with the guy who does the repairs when getting quotes etc, so you'd expect these types of guys to know a bit about cars.
Anyway, I phoned up and the guy was asking questions about the car. Here's how the conversation went:
Him: What's the make, model and year?
Me: It's a 2006 Ford Focus.
Him: Okay, is that the one with the long back or the one with the curved back?
Him:You know, I'm just trying to get an idea of what the car looks like.
Me: It's a hatchback if that's what you mean.
Him: Ah, right, yes, that's what I meant. Where is the damage on the car?
Me: It's on the driver's side at the rear quarter where the wheel arch meets the back door.
Him: Back door?
Me: Yes, back door.
Him: I thought you said it was a hatchback?
Me: Yes, that's right, it is.
Him: If it's a hatchback it can't have 4 doors (he said this in a sort of mocking tone).
Me: Eh, actually, yes you can... the word "hatchback" relates to the style of the rear of the car, not how many doors it has.
Him: Right okay. You sure it's not a saloon?
Me: Look mate, the Ford Focus is probably the most common car on the road, and the hatchback is probably the most common type of Ford Focus on the road, and most of them have 4 doors. If you, as a guy who supposedly fixes cars all day everyday, don't know what one looks like, then I don't think I'll be needing a quote from you.
Then I hung up.
P.S. my response when I read your first line about smashing your window whilst accidentally slamming the boot was similar to the response I have when I hear about somebody getting booted in the chuckies.