I had the first service completed around a month ago, and so the Police are looking into the Ford garage who completed this, as a matter of enquiry.
I'll be interested to hear the reply from my insurance company after they review the footage/images. I received a call today from the engineering team who are assessing the damage, who are as shocked as me at how little damage there is to the lock -- they cannot see how they unlocked the car. I'm sure the actual insurers will have some further questions to ask Ford on this as well.
I'm not too sure about Ford in general -- my contract for the car expires in December, so I'm not too sure what I am going to do yet. I absolutely love the car, and from looking at other manufacturers, the value for money is incredible and so any other car for the equivalent price would likely be a step down, which would be disappointing. I don't think it will be beyond economical repair, so they will likely repair it, but I'm going to have to do a lot more work in the coming weeks to figure out how to (hopefully) secure the car further as soon as it is handed over.
The Police and Insurance company have received the CCTV footage and imagery today, so hopefully I should have some feedback by next week.
Once I cut the footage down to a good size, I'll PM you with a link -- although it isn't of brilliant quality, it still clearly shows the incident.