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Ian01

Member Since 09 Jun 2012
Offline Last Active Feb 11 2013 07:39 PM
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Topics I've Started

Alloy Wheel Peeling Paint - Look Plastic To Me Any Thoughts?

03 February 2013 - 02:37 PM

Hi all hope you are all well, have a look at these and tell me what you think.

Attached File  IMAG0192.jpg   143.98KB   106 downloads Attached File  IMAG0191.jpg   111.42KB   110 downloads

My 2010 MK7 Fiesta Titanium was collected by ford for its second service on Thursday 31st Jan and one of the wheels came back looking like this.

It appears the wheel has been kerbed slightly, and I am assuming a good blasting from the jet wash they use to clean the vehicles after service has stripped the paint off.

What concerns me is that these are supposed to be Alloy Wheels, but if you look where the paint has peeled off it appears to be a white shiny plastic/resin coated in a paint to make it look like a solid alloy wheel.

Now firstly I understand what an alloy wheel is, and it is cast using various alloys, and is solid alloy throughout, and by default they are grey in colour and usually lacquer coated to make them shiny.

If they get kerbed they would generally gouge the alloy metal and maybe the lacquer coating would flake after time and that would be it and not have paint coming off

Secondly I was sold this car I was led to believe it had alloy wheels, and by the look of them I assumed it had.

Has anybody had similar problems happen to them, and is it the case that these are not true alloy wheels but painted plastic.

I welcome your thoughts and comments and any correction to my thoughts above before I go back to ford threatening them with trading standards.

Cheers

Fuel Filler Flap Fallen Off - A Cautionary Tale Ford Wont Replace!

09 June 2012 - 01:07 PM

Hi to everyone, this my first post and thought I would share a recent experience.

Most of us know about the Fiesta MK7 sticking fuel filler cap, we have three MK7's in our household two Titanium's and a Style and they have all gone the same way. But here is another tale.

The coloured trim which attaches to the fuel filler flap hinge has parted company with my wife's 13 month old Titanium. Not a problem we thought, just return it under warranty and it would be replaced.

How wrong we was, the local dealership first stated that it was my wife's fault for losing it?? and then accused of abusing it and wanted £82, yes £82 for a small round piece of plastic!!

I contacted the dealership to to ask how was it my wife's fault for losing it as it had fell off the car, and secondly how could she have abused the filler flap, she only opens and closes it to put fuel in?

I was then informed that as it is classed a trim it only has a 12 month warranty on it and that was Ford's policy. I contacted Ford's customer services yesterday (08/06/2012) and was told exactly the same.

I protested stating that I did not expect that a 13 month old car, which was still under warranty and not cheap, should have bits falling off it at such a young age and I was going to have to replace at my expense. I stated it was either a design fault or an inherent problem with the manufacture of the part and when I was sold the car I had the usual guff of 3 years worry free motoring, any problems bring it back. I was not told "oh by the way if bits drop off it after 12 months your screwed.

They were not interested only apologised and followed the company mantra "It is Ford's policy"

Well it is now my policy to to speak to trading standards as I do not think that the part was of satisfactory quality or fit for purpose, as per the sale of goods act.

I will let you how I get on, for those who are interested, as I do not believe that after spending £16000 on a car I should be spending money to put parts back on it after 13 months.

Any thoughts or comments from other members?