Having moved to Brussels, we bought this week a new Ford Galaxy Ecoboost 1.6 at our local Ford ( cegeac ) dealer with great expectations.
It has proven to be a massive dissapointment however.
Day1:on the initially scheduled day of delivery the Galaxy refused to start- the dashboard displaying "motor failure" - the salesperson assured us this'd be an easily repairable minor issue.
Day2 (or Day 1 bis):Received assurances that the problem had been identified &permanently resolved ( they said they replaced a faulty power relay )- & drove the car home. However, the next day the car again refused to start&displayed again the motor failure message. ( dashboard picture : http://bit.ly/FordGa...EcoboostFailure )
Response of the dealership: yes we're open but there's no manager or any other senior person present at the dealership on Saturday-call your road assistance...
The salespersons present at the Ford dealership refused to take our calls thereafter as they claimed to be too busy with other clients, but they said they would call us back: they never did!
We truly are shocked & appalled by (1) being delivered such an expensive car which can't even start from day 1 [nor from day 2] , & (2) such terrible customer service (has the economic climate changed over night that they can afford to behave like this?) !
The car has been towed backed to the dealer . Unfortunately, this is the only certainty we have been given by Ford so far...
It's good to have our driveway back but I am looking forward to a permanent solution, not a patch-up!
GagatekBrusselsMember Since 23 Jun 2012
Offline Last Active Jun 28 2012 11:16 AM
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Ford Galaxy Ghia Ecoboost 1.6l
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