Seriously wonder how the hell insurance companies can get away with what they do!
As I may have mentioned once or twice (yeah, and the rest...) I had a wee bump requiring substantial work on my car (and wrote off a Micra in the process).
A few weeks went by and I got the car back, paid my excess and off I trotted.
Fast forward a couple of months and I started noticing a creaking and groaning from the front end of the car. Specifically the nearside. Took it back to them and got told that because I was a young lad, I might be a little over sensitive! Nothing was found upon a visual inspection. So I left.
Whilst in Blackpool on a course, a couple of things happened to annoy me some more.
First of all, I had a letter from my former insurers demanding I pay my excess. I rang them up to inform them I did when I collected the car. Ahh, no, this would be the "Young Drivers Excess" - the one I was apparently informed of over the phone when I had the crash. To be fair, I probably was told - at that time, you could have told me the moon was made of cheese and I wouldn't have noticed! The letter said I could pay by cheque or BACS - I wasn't in possession of a chequebook, so I rang them up. I was then accused of trying to dodge paying them - after repeatedly asking for BACS details. After being told that if I didn't pay, the Police would be involved, because my insurance would be invalidated (yeah, the policy that had expired the previous year...)
I called the accident repair group who didn't have a clue what I was on about. They arranged for the insurers to contact me back - but be prepared to wait 2-3 weeks. Meanwhile, I received another threatening letter. Aaannndddd another call to them...the pillock I'd spoken too had written down on my file that I was point blank refusing payment. I informed the agent I was speaking to what really happened. Turns out I was right - I could have spoken to a supervisor when I asked!! I also requested the BACS details AGAIN as I (still) was not in possession of a chequebook. A further SIX WEEKS LATER they finally sent me the details I requested. But they very kindly waived the late fees...out of the goodness of their lying, cheating, stone cold hearts.
Still in Blackpool, I had the same noisy problem again - well, it got noticeably worse (almost a year after the repairs). Went to the Blackpool branch of the accident repairers. They had a look - nothing obviously wrong, not evident on the test drive (same story as Scunthorpe, just without being patronised).
I've just put up with the noise until recently. I had to get 2 new tyres and the tracking done along with some new pads up front and shocks down back - fantastic service from all those involved there. Unfortunately, the noise got worse! As the noise was most prominent when steering, I thought it was the steering rack. Mechanic I spoke to agreed. Sooo...I rang up the accident repair people and was told I could either a) have the car collected and taken to Hartwell Scunthorpe or at my suggestion, go to Hartwell Grimsby (I can see it from my doorstep). I was told by Hartwell Grimsby that I would have to pay an £85 diagnostics charge. I rang the accident repairers back and said I wasn't prepared to pay that - "No worries, we'll collect the car instead"
Which they did - this morning! This evening they rang me back - "wear and tear to the top mounts, that'll be £85 please" Err...not what I was told...they're now telling me I won't be getting my car back until I pay it. I was accused of being a liar over the phone - I don't like that. He claimed to have been stood next to the receptionist when she spoke to me. Yet he's conveniently neglecting to remember the part where I said that I wasn't prepared to pay the charge and they responded that's fine, we'll collect it!