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fasty

Member Since 28 Oct 2012
Offline Last Active Jun 28 2013 01:44 PM
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Topics I've Started

Ford Can't Fix My New Fiesta! - Advice Please ?

06 June 2013 - 09:07 PM

I collected my new Fiesta Titanium Ecoboost 125 from a local main dealer on 14th March, but soon noticed that the Deflation Detection System (which I had ordered at extra cost) didn't appear in the vehicle menu.

Now you'd think that, being done in software, that would be easy to fix.

Not so.

The dealer had the car for THREE DAYS and declared that they couldn't fix it. The matter had to be escalated to Ford Technical department. Apparently Ford didn't have an answer, the problem had to be escalated to their design department.

 

Nearly THREE MONTHS later, still no update from the dealer or Ford.

 

If I call the Ford Customer Relationship centre, all they seem capable of doing is putting me on hold while they call the dealer to ask if there is any progress. It's an insane waste of time, literally going round in circles. If the dealer knew, I suspect that they would call me direct.

 

Is there any way of getting information out of Ford other than them referring you back to the dealer network?

I'm a qualified engineer, so I appreciate that problems can take time to fix, but it seem impossible to get any information about whether the problem is actually being addressed or just quietly forgotten about.

 

This issue raises another interesting question. If the Deflation Detection System is, as the dealer first claimed, fitted but does not work, then (at least in theory) the car cannot pass the latest MOT tests which require that such systems (if fitted) must work. Not MOT-able > Not roadworthy!

 

Is there anything I can do short of legal action?


Anyone Got Ecoboost Fiesta With Deflation Detection ?

23 March 2013 - 12:22 AM

I ordered my new Fiesta with Deflation Detection System (DDS), but I noticed that no related settings appeared in the "Vehicle Settings" menu.

The manual implies it should appear in "Vehicle Settings" so that you can reset it after changing tyre pressures.

 

Now, I suspect the reason it doesn't appear is that DDS software simply hasn't been properly enabled on my Fiesta (it doesn't need any extra hardware, it's done from the ABS sensors).

 

I wanted to be check with someone else just in case (for example) it only appears in the menu after a deflation has been triggered. Curious to know what other people see. Another odd thing is that the handbook shows a setting for "ESC" (Electronic Stability Control?) in the Vehicle Settings Menu, but that doesn't appear in my car either.

 

The dealer says they can't change the DDS easily and they need the car for TWO DAYS (yes!) to reload all the vehicle software...

Needless to say, I'm not unduly happy.


New 2013 Fiesta - When ?

28 October 2012 - 11:36 PM

Hi Folks,

I've driven a succession of Peugeots througout my life, but I'm finally being tempted to join the Fiesta club after looking at the specs for the 2013 models, especially the Titanium 1.0 litre EcoBoost 125. I want great economy but with decent performance potential, so that model looked just the job.
I was excited when my local dealer suggested that they should have demonstrators available from December 2012, but today a London dealer told me that ther new Fiestas had been delayed until February 2013!
Does anyone know the facts? If it's been delayed, I wonder why?
What is the general opinion, is it risky buying a car with such a new high-tech engine, or have they already learned enough through the similar Focus application to mitigate the risks?

All constructive feedback much appreciated!