Arghhh! Where do I start?
Oldest son(13) saved up his pocket-money etc got us to purchase an iPhone 4 off evil-Bay for him from a seller with, seemingly, a good large feedback, on the 29th of August.
Phone worked for a couple of weeks but then the Wi-fi button 'greyed out' ie couldn't connect to wi-fi. We contacted them, asking to return it for a refund.Their response was, to me, a load of gobbledegook but they recomended watching a youtube video and follow the steps it contained. We did this and it did work......for a week!
This time they said send it back for an inspection, it was returned to us, working. but by the 21st of October it went faulty again!
We again messaged them asking for it to be returned for a full refund. Remember this would be the 2nd time we've returned it and are now £5.00s worth of postage down.
There then followed a few messages back and forth with us asking for confirmation that we would get a full refund including 2 lots of postage, which I could copy and paste if anyone is really bothered but don't really expect you to.
Anyway we sent it back with a request for a full refund at the begining of last week. In the post today was.........the 'fixed' phone!!!!!!!
So the question is, after this long rambling rant, what do we do now?
A) Keep and use the phone until it, undoubtably, breaks again and return it again?
B ) Contact the seller demanding a refund?
C) Open a case against them with e-Bay and/or Paypal?
or D) Any other course of action that I'm not aware of?
If anyone's interested the sellers are http://www.ebay.co.u..._bargain_corner
Would I buy again? I think you'll know my response!
This incident has strengthened my views on 2 things.
1) Don't buy anything over 20 quid on eBay from anyone you don't know or have heard of.
2) (CR)Apple products are OK until they don't work! If it were up to me I wouldn't allow another one in the house