So I visited 3 different Ford dealers yesterday, they where all as useless as each other.
The first one was particulary rubbish, peoples.
I go in to the big showroom and ask a sales assistant 'hi, I am informed Ford have a new Transit Tourneo Connect coming out in December but this time it will be a proper MPV like the Fiat Doblo or Citroen Berlingo Multispace. Can I get some details about pre ordering one please?'.
Their response 'hang on sir, I will get someone from our commercial department to deal with you'
My reply 'but this time its not a commercial vehicle, its a passenger vehicle .When I brought a Citroen Berlingo Multispace I spoke to the car sales assistant at the Citroen dealers, not the van sales assistant'.
Their response 'your misinformed sir, the Tourneo is a commercial vehicle'.
My reply 'yes, the current one is but the new one is being sold as a proper passenger vehicle, a MPV'.
Their reply 'well I don't know anything about it so I cant help you'.
My reply 'its on the Ford website, its been in the motoring press'
There final reply 'well I haven't heard of it, do you want to speak to a commercial salesman?'
my final reply 'no'.
Thinking it was the classic useless peoples customer service (who needs customer service when you sell that many cars), I drove to another 2 Ford dealers nearby and had a similar experience albeit they both knew about the new Tourneo Connect but not much.
1. When is the new Tourneo Connect expect in showrooms to test drive?
2. When is the new Tourneo Connect available to pre-order?
3. Which is the engine to go for? I am doing 11,000 miles a year. I don't want a diesel as I don't do the miles and don't want the hassle of DMf, DPF, injector, turbo, etc failure.
I also don't trust the longevity of the Ford eco boost 1.0 and 1.6 engines. They are still unproven and the feedback is they can suffer turbo issues if not cooled down properly and the MPG is nowhere near the Ford claims (although that's expected).