I had the same issue with my dealer about my clutch, didn't completely fail like yours however it did mean I had to stand in the middle of the showroom and get very verbal before they took notice.
Mine took 6 days to replace in total got it back and it wouldn't go into gear as the technician forgot to clip the gear selectors in (after I was told it had be road tested which was complete bullsh**t.
In the end they sorted a scratches and car park dents out for me for free.
Seems there's an issue with the clutch on these ecoboost engines that ford don't want to acknowledge.
What Ford franchise was it?
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It was Think Ford Farnborough. Within the first month of purchasing the car I phoned them and said to them I think there is something wrong with this car! Absolutely horrendous service which I'm very shocked and angry about. I will most certainly be making a complaint.