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slimfast

Member Since 20 Mar 2008
Offline Last Active May 11 2008 08:00 PM
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Topics I've Started

fiesta suspension WARNING

20 March 2008 - 07:55 PM

Hi just joined today to give an account and a very real warning regarding fiesta suspension.let me make this quite clear this only affects certain fiesta's [maybe fusion's as well]those built in Cologne and shipped here not too sure on year as dealership would not divulge the info,enough to say that mine is an 06 model & apparently it affects fiestas before and just after that date.
my fiesta has only done 7824 miles,on monday 17/03/08 i returned to my car opened the door sat in the drivers seat and i was met with an almighty CRACK sound,similar to someone firing a gun at close proximity,REALLY LOUD.now bearing in mind it had only just been in for its second service at the main dealer i thought it best to check around the vehicle & under it....nothing un toward it seemed.so i started her up and went to move off...an almighty grinding noise made me swiftly stop.not being a car mechanic i called the AA out.it was very clear to them exactly what was wrong...the coiled tension spring on the suspension had split/broken,to quote "never seen one like that before".he really was quite aghast at how it had broken & the circumstances [being stationary].his actual words were "lucky you weren't driving at speed".
This brings me to Ford,having been carried in as the vehicle could not be towed whilst the AA were un hitching my car i went to the ford service desk.my first question was if the car was still under warranty for the suspension which i suspected it was.i was asked how old my fiesta was ,just on 2 years ,.mileage [7824].it was then that i explained to the service guy exactly what had happened and gave him my reg no.his answer somewhat filled me with despair quote " OH ! YEAH,I CAN SEE FORD KNOW THEY HAVE A PROBLEM WITH FIESTAS ....mumble mumble...AH THOSE BUILT IN COLOGNE...YOURS INCLUDED"
iT WAS THEN THAT I ASKED IF YOU KNOW ABOUT IT WHY ARE YOU NOT RECALLING THEM?his answer was Ford do not think it important enough to call them in.if there is a problem and the customer points this out they will replace both springs & ALSO FIT A SPECIAL ZINC PLATE.......HELLO IS THIS NOT IMPORTANT.as the AA guy pointed out to me quote " there is a lot of sensitve gear were this had broken & the piece that came off could have caused allsorts of problems, a blow out or jammed the brakes"and yet Fords don't think it important to have a recall.
i was informed by ford that my car would be fixed by wednesday [19 03 08] guess what it hasn't and why because they can't source the parts & this being a Ford main dealership.
PLEASE ANYONE WITH A FORD 05 AT LEAST TO EARLY 07 AT LEAST PLEASE GET YOUR CAR CHECKED OUT OR AT LEAST FIND OUT IF IT CAME FROM COLOGNE BEFORE SOMEBODY IS HURT OR WORSE