Jorg Posted April 2, 2018 Share Posted April 2, 2018 I just bought a Focus 2017 Ecoboost 125. It has the SYNC 3 built in. I checked and the current software version is 2.2 I tried updating via WIFI which doesn't work. It'll just search for available updates forever. I followed the instructions on the Ford webpage, entered my VIN and downloaded the software. I formatted a drive to exFat as per instructions but no matter what I do I end up getting the same error message as soon as I plug the USB pen into the car: Installation failed Error Code: LST_ERR05 I've downloaded the files several times and tried different USB pens but always get the same result. I also called the number which only tells you to go and see a dealer or call another number which will incur call charges. Can anyone help? Quote Link to comment Share on other sites More sharing options...
Stoney871 Posted April 2, 2018 Share Posted April 2, 2018 There are 3 files inside the zipped download- SyncMyRide, autoinstall & DONTINDX.These files go to the root of your drive and don't need to be opened any further than that.All the zipped files inside the SyncMyRide folder are self extracting, just copy the folder over unaltered.Remove any other stprage devices from the cars ports (usb, sd cards, phones etc) and don't connect your phone by bluetooth either.Insert the update drive and leave it to work while the engine is running, I suggest a drive while the update runs.Sent from my SM-G965F (S9+) Quote Link to comment Share on other sites More sharing options...
pragmatix Posted April 2, 2018 Share Posted April 2, 2018 I had the same, when I unzipped the folders got separated, got everything back in the folders it worked less than 15 mins start to finish Quote Link to comment Share on other sites More sharing options...
pragmatix Posted April 2, 2018 Share Posted April 2, 2018 This is what your usb stick should look like 2 Quote Link to comment Share on other sites More sharing options...
Jorg Posted April 2, 2018 Author Share Posted April 2, 2018 Thanks guys!! That was the problem. I unzipped the files on mac with a 3rd party unzip app which separated all the files. I've done it again with the unarchiver and it kept the files in the folder plus the 2 extra files. This time it worked. Thanks! What's actually new in version 3.0? Couldn't see any difference. 1 Quote Link to comment Share on other sites More sharing options...
Stoney871 Posted April 3, 2018 Share Posted April 3, 2018 Job done [emoji4]It appears to me that the update mostly covered general stability and a few small tweaks in the operating system.Sent from my SM-G965F (S9+) Quote Link to comment Share on other sites More sharing options...
pragmatix Posted April 3, 2018 Share Posted April 3, 2018 The things I've seen so far are the navigation button is now a star and the parking sensor graphics are larger and better. Quote Link to comment Share on other sites More sharing options...
Jorg Posted April 3, 2018 Author Share Posted April 3, 2018 Yeh, I noticed the navigation symbol too. I been reading we’re getting applink for Waze and possibly even Google Maps. I tried it but it didn’t work. Quote Link to comment Share on other sites More sharing options...
JasE1 Posted July 16, 2019 Share Posted July 16, 2019 Hi, Has anyone had issues with once downloaded then adding the unzipped files to the usb? I appear to be getting error 0x80004005 many thanks, Jas Quote Link to comment Share on other sites More sharing options...
JuanH Posted July 26, 2019 Share Posted July 26, 2019 On 4/3/2018 at 12:44 AM, Jorg said: Thanks guys!! That was the problem. I unzipped the files on mac with a 3rd party unzip app which separated all the files. I've done it again with the unarchiver and it kept the files in the folder plus the 2 extra files. This time it worked. Thanks! What's actually new in version 3.0? Couldn't see any difference. I had the same issue. Unzipping on a Mac (even using the built-in unzip on OSX) doesn't put the tar files in the SyncMyRide folder. Thus causing the LST_ERR005 error. Redone the process on a Windows PC, and thanks to this thread, it's now sorted! 1 Quote Link to comment Share on other sites More sharing options...
Witters Posted August 11, 2019 Share Posted August 11, 2019 I can't get this to work. I am doing exactly as directed above but just get the error code 005. Any ideas please? Quote Link to comment Share on other sites More sharing options...
HeatherS Posted August 21, 2019 Share Posted August 21, 2019 I'm also having problems downloading this update by Mac. The Mac is automatically unzipping the main files - and I'm having to manually create 'SyncMyRide' and putting all but the 2 listed files in there. Do they also need unzipping? I'm getting the ERR_005 message as well. second image is just taken where the files are still copying over to my USB - its these files that I don't know if I should unzip as well? Thanks Heather 1 Quote Link to comment Share on other sites More sharing options...
NortonSS Posted August 21, 2019 Share Posted August 21, 2019 Iv'e successfully udated my Sync3 system twice using a Mac with no problems, make sure you use unarchlver and not the buil in system. Quote Link to comment Share on other sites More sharing options...
Lene Posted December 13, 2019 Share Posted December 13, 2019 I've had the same problem downloading the files on a MAC but I realized that Safari was automatically unzipping some files. If you go to Safari's preferences window, make sure to deselect the last option at the bottom of the window. This way the file is downloaded as a zip folder, not partially unzipped. Meanwhile, I've managed to get my vehicle to recognize the USB drive and begin the Update but after one hour it's still displaying the Updating message. Is it really supposed to take this long? Quote Link to comment Share on other sites More sharing options...
Must stay on Focus Posted January 5, 2020 Share Posted January 5, 2020 Had the same error code LST_ERR05 on attempt to update with USB . The files appeared as just the 3 files on USB (but during the down load 2 files failed so I skipped them - probably caused the failure to upload). Decided to go back to factory settings start again and try WIFI, This actually worked and it has now updated after approx 40 minutes to SYNC 3 software version 3 BUILD 19205 which appears to be the latest version (I was on software version 2.2 Build 16223) . Sync has also commumnicated with Ford website and has confirmed I had the latest software. Ford website has now opened up the option for me to download the latest Maps software onto USB which is large approx 23GB I am currently on maps version EU 4.15 which is ... old. Lets see how that goes. Quote Link to comment Share on other sites More sharing options...
z.bror Posted January 10, 2020 Share Posted January 10, 2020 On 7/16/2019 at 12:57 PM, JasE1 said: Hi, Has anyone had issues with once downloaded then adding the unzipped files to the usb? I appear to be getting error 0x80004005 many thanks, Jas I get the same error, have you had any luck, Jas? Quote Link to comment Share on other sites More sharing options...
z.bror Posted January 10, 2020 Share Posted January 10, 2020 On 7/16/2019 at 12:57 PM, JasE1 said: Hi, Has anyone had issues with once downloaded then adding the unzipped files to the usb? I appear to be getting error 0x80004005 many thanks, Jas Quote Link to comment Share on other sites More sharing options...
Graeme_r Posted January 12, 2020 Share Posted January 12, 2020 (edited) Must stay on Focus I am having problems too, but I keep reading you can't update via WiFi in the UK. Are you saying that young back to original Factory default has enabled sync update via wi fi for you? I am on sync 3 V2. I can't install the update as it gives PKG_ERR003, suggesting it can't unpack the zip archive. Edited January 12, 2020 by Graeme_r Add info Quote Link to comment Share on other sites More sharing options...
Graeme_r Posted January 13, 2020 Share Posted January 13, 2020 The PKG_ERR003 is probably because Ford are supplying me with a corrupted ZIP See below when I analysed tonight's download: Looks like Ford's Sync update package is supplying a duff compressed file JR3T-14G391-AE.tar.gz More soon. WIN ZIP report Warnings were issued - see below for details Testing DONTINDX.MSA Testing SyncMyRide\HB5T-14G386-THA.tar.gz ******* DONTINDX.MSA Tested OK Testing SyncMyRide\HB5T-14G386-TCB.tar.gz Testing SyncMyRide\JR3T-14G391-AE.tar.gz ******* SyncMyRide\HB5T-14G386-THA.tar.gz Tested OK ******* SyncMyRide\HB5T-14G386-TCB.tar.gz Tested OK ******* SyncMyRide\JR3T-14G391-AE.tar.gz: Invalid compressed data to extract. Testing SyncMyRide\JR3T-14G381-AS.tar.gz Testing SyncMyRide\JR3T-14G423-AB.tar.gz ******* SyncMyRide\JR3T-14G381-AS.tar.gz Tested OK Testing SyncMyRide\HB5T-14G387-AAB.tar.gz Testing SyncMyRide\GB5T-14G386-AB.tar.gz Testing autoinstall.lst ******* SyncMyRide\JR3T-14G423-AB.tar.gz Tested OK ******* SyncMyRide\HB5T-14G387-AAB.tar.gz Tested OK ******* SyncMyRide\GB5T-14G386-AB.tar.gz Tested OK ******* autoinstall.lst Tested OK At least one error was detected in C:\Users\graem\Desktop\SYNC3_2807656394_Update.zip. Severe Error: Compressed data is invalid. Quote Link to comment Share on other sites More sharing options...
ManicMech Posted January 15, 2020 Share Posted January 15, 2020 I am still getting the 0x8000 error when trying to extract the latest update. So guess Ford still supplying a duff zip file. Fails at the 14G391 -AE file every time. Quote Link to comment Share on other sites More sharing options...
MattWRX300 Posted January 15, 2020 Share Posted January 15, 2020 The problem lies with Ford as the zip file is corrupt with a CRC error! Quote Link to comment Share on other sites More sharing options...
alexp999 Posted January 15, 2020 Share Posted January 15, 2020 Have you got any antivirus running which may affect it? Someone is having a similar issue here and I downloaded and extracted the zip fine, so I don't think there is any issue with the file on the server. https://www.fordownersclub.com/forums/topic/113725-sync-3-downloads-but-doesnt-unzip-fully/#comments Quote Link to comment Share on other sites More sharing options...
MattWRX300 Posted January 16, 2020 Share Posted January 16, 2020 15 hours ago, alexp999 said: Have you got any antivirus running which may affect it? Someone is having a similar issue here and I downloaded and extracted the zip fine, so I don't think there is any issue with the file on the server. https://www.fordownersclub.com/forums/topic/113725-sync-3-downloads-but-doesnt-unzip-fully/#comments Thanks for the response. Just tried downloading again using a different machine (Win 10), and got the same error using different unzip software. Both machines use MS Anti Virus, but have never given any problems with unzipping. The link https://www.fordownersclub.com/forums/topic/113725-sync-3-downloads-but-doesnt-unzip-fully/#comments which says the files will auto extract in the car, directly contradicts the published instructions given in the update guide(attached) which says: "The update available for download is packaged as an archive so you will need to unzip it after download. For unzipping the file, you can use tools such as WinZip, WinRAR and 7zip." I'm not too happy about just putting the compressed file into the car, when I know the copies i have are corrupt! I have e-mailed Ford, but am not expecting a reply other than ask your dealer, who I'm sure won't have a clue! SYNC_3_USB_MAPS-Update-Guide.pdf Quote Link to comment Share on other sites More sharing options...
scoggy Posted January 16, 2020 Share Posted January 16, 2020 1 hour ago, MattWRX300 said: ... The link https://www.fordownersclub.com/forums/topic/113725-sync-3-downloads-but-doesnt-unzip-fully/#comments which says the files will auto extract in the car, directly contradicts the published instructions given in the update guide(attached) which says: ... You need to unzip the file you download, which then leaves you with two files and a folder. The folder contains tar.gz files, which are themselves compressed folders of files, which SYNC should uncompress when installing. I'm having the same problem as you. No matter how many times I download I can't unzip without error using Windows or 7Zip. I'd assumed that the problem was with the file on Ford's servers, but alexp999 was able to demonstrate that the problem must be related to my download. On another thread (linked below) I've today posted on how I have found a (not hassle-free) way of downloading the package I need without (it seems) corruption. Essentially I downloaded the 2.6GB zip file directly from Ford to Google Drive using a third party service. I've not had a chance to try it out yet, but I'm hoping it will help. Quote Link to comment Share on other sites More sharing options...
MattWRX300 Posted January 16, 2020 Share Posted January 16, 2020 Scoggy. I have managed to get an extract of the file by using Express Zip from NCH as recommended by Jeanette https://www.nchsoftware.com/zip/index.html This displayed no errors. However I have compared two extracted versions 1. From Power Archiver, and 2 from Express Zip, using Winmerge to compare them and there are differences. I still not happy with this. Pretty sure that the file served is not good! I think I will wait for another update to see if we can reliably extract the file using common unzippers :-( Quote Link to comment Share on other sites More sharing options...
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