My problem list! - 2017 Edge Sport 2.0lt TDCI Manual

[CBazFreeman92]

• • 1) Problems starting - Issues when starting from cold (standing for around 10hrs+), or in anything less than mild weather. I get into the car and quickly tap the start/stop button and the dashboard lights up. The engine then starts to turn over but this takes a noticeable time to finish when it finally does fire up significant shudder through the car. Sounding like it’s almost about to stalk and not start at all. The starting/turning over time from cold seems to be getting longer as the problem goes on. Has been reviewed by Bussesy’s Ford but no faults found. It really makes me think it isn't going to start when I really need it. This has been reviewed by Bussesy’s a couple of further times but still no faults found. The problem persists and doesn't fill me with confidence

 

• • 2) Squeaky front Wiper Blades - Blades bounce and squeaked every time when in full upright extension. These were the original blades that had been on the car less than 1year. Has been reviewed by Bussesy’s, some grease stuff added to the window screen but short lived. I had to purchase 3 different sets/brands of blades to get some that don't squeak or bounce on the window screen as much. Still can be problematic.

 

• • 3) Stop/Start Hissing - When start stop active loud hissing noise coming from the underneath of the car on the rear passenger side. When looking under the car appears to be the orange 'fuel delivery' line vibrating/hissing. Has been reviewed by bussesy’s but told they don't really know the car or if it should be doing it. Compared to a demo model on display which did the same. So closed off as no fault.

 

• • 4) Intelligent All Wheel Drive “AWD OFF” - During the snowy weather this year (2018) car has been parked up all night, roads not partially snowy or icy as the worst had melted. On the short drive into work the warning came up saying "Intelligent AWD OFF". There was no trigger for this. I called Bussesy’s who suggested calling Ford assist for the AA to attend to review the fault. They attended and couldn't find the vehicle/engine on their computer diagnostic machine. So he had to run the engine/internal computer through every Ford spec he had on the system to try and find the fault. No faults linked with the 4x4 system were found but a lot of minor fault codes were found, unknown problems or reasons.

 

• • 5) oil change required - Since around the end of Sept/start of Oct an amber warning message on the dash appears every time the engine is started. It says something along the lines of "oil change required". The first service (24mth interval) is due around April 2019. I spoke to someone at the service team at Bussesy’s to discuss this warning light as the service isn't due for some time. They advised me this is due to the computer on the car has been set to the build date rather than the registration date. The earliest they would let me book the car in for its first service would be Feb 19. This has caused for a period for the warning to be shown on the dash until its serviced. I have since looked at the dip stick and discovered the oil level is at the minimum level and very black looking. I have read some reviews which state the warning could also genuinely be advising the oil has come to the end of its life, thus possibly causing damage to the engine where Ford (Bussesy’s) have advised me to keep driving it for another 4mths.

 

• • 6) Coolant Tank - Following looking at the oil level I also looked at the coolant tank and discovered this was significantly below minimum. I went to a garage/car supplies shop to buy some coolant top-up. The liquid I purchase was a brand that suggested it was suitable to be added into any colour coolant. I topped it up to just below the maximum level. I then started the car and took it on a journey using the A47, when joining the carriageway getting up to 70MPH the car was running fine. I then slowed down for a roundabout and the car went into limp mode with an amber "spanner" warning appear on the dash. I then found somewhere to pull over, stopped the car and turned the engine off. I then restarted the car and the warning didn't return. I have since done a couple hundred miles and the coolant has dropped back down to around half. I'm not sure if there is a leak or if this is causing some of the engine issues described.

 

• • 7) Issues with gear box/clutch - Over the last few months I have noticed the gear box/clutch seems off. It’s very hard to get the gear stick in 1^st and 3^rd most of the time and very clunky when moving into 2nd/3rd. 3^rd is a real problematic gear, very often I will go to move from 2^nd or 4^th to 3^rd and the gear lever feels like it’s not fully going into to 3^rd. It then feels like it clunks into its slot but then when I come off the clutch and on to the accelerator it doesn’t want to do anything, it’s a strange situation I have never seen before. This is the only gear it does this with, but the other gears I can have issues getting into. The clutch is temperamental, sometimes it engages the gear fine others it doesn't release very well and makes the power/clutch override each other. It’s noticeable when reversing that when using clutch control the power can suddenly just drop off and disappear. The other day when I was driving it reasonably hard to keep up with traffic on fast roads the next gear up was selected and engaged, clutch fully up, I applied power to the accelerator and the car gave me nothing back, it then took a few seconds for the power to engage. It was like the computer was preventing me from applying power, which in turn was causing coasting. When I stopped off at my location the clutch smelt like burning. I wasn't riding the clutch but it seems like it wasn't releasing the gear.

 

• • 8) Driver’s door – More recently I have notice that even though the driver’s door is confirmed as shut on the centre screen the ambient lighting in the door doesn’t revert back to the pre-set colour, it states red like it’s still insecure. This forces me to stop my journey and slam the door pretty hard to get the light to turn off

 

• • 9) Wind turbulence rattle – When going around 60+MPH, normally on dual carriage ways there is like a wind turbulence rattle coming from both undersides of the vehicle. It sounds like something is flapping around in the wind. I suspect this is from the mud flaps that area under the rear doors, there is a small flap of plastic protecting the door seal area from mud off the wheels.

 

• • 10) Signs reader - I used to own a 15 plated Mondeo, this was great for reading the road signs and if it missed the sign because it was damaged or facing the wrong way, for what ever reason. The car used the satnav to plot the speed limits for that location, road and area (was very accurate, to the point I crossed through 'speed limit' painted on the floor, no signs and it flicked over. This was very helpful when driving in France. My Edge seems really poor picking up speed limit signs, which when driving in an area I don't know it makes it hard to know what speed to do If I missed the sign (pretty heavy right foot). 

 

It appears most have had lots of the same problems with their Edge's...would be interesting to see peoples response to some of my problems, with the very basic details (not mechanic minded)  I have provided and what answers they could suggest? Don't worry I have already thought about scrapping it lol. Thanks

[DavesEdge]

Hi CBazFreeman92

Given your list of problems, it leads me to wonder if your Edge was built by the same crew that built my Edge.

I have not suffered the starting problems as you describe, though does take a wee bit longer to start in these cold conditions.

I try to remember to let the glow plugs do their job before starting engine.

As to the Squeaky front Wiper Blades, in my experience virtually all Wiper Blades will squeak if on dry windscreen (you did not say whether wet or dry conditions).

Stop/start hissing when auto stop/start active is a new one on me. In my opinion, something wrong there.

Intelligent All Wheel Drive “AWD OFF” - I only had this once, and that was when I was demonstrating to my son how dangerous driving in snowy/icy conditions can be.

In this instance I deliberately drove a bit harsh (in a safe location with no other cars/pedestrians/etc nearby) to show my son what happens.

oil change required, I had this come up near my first service, but I put it down to the timing from when car first connected to power, not from vehicle's registration..

This tallied up with the two year service interval warning timing on my Edge. When I dipped oil was about middle of upper/lower level marks.

Coolant Tank, I have had no problems here.

Issues with gear box/clutch, the only thing I have encountered here is when I shift gears and get my timing wrong.

I have even managed to stall car a couple of times, though a press of the clutch activated the auto start to restart engine.

Driver’s door, Could just be down to the door switch being incorrectly fitted.

Not the same, but I had similar on one of my seat belt latches, new switch fitted, problem cured.

Wind turbulence rattle, when I am travelling around the speeds you mention, my Edge gives a quiet ride, nothing like what you describe.

Signs reader, admittedly, this is my first car with this. So all I can say is that it seems to be fairly accurate as you said your Mondeo was.

All in all with the problems you spoke of as regards oil, coolant, stop/start hissing, starting up,to me it sounds like you have possibly quite a major engine problem/fault.

Though as not actually heard/listened to/checked your Edge (obviously), this is only my own personal thoughts on symptoms that you have described.

It could be something a lot simpler, and easier to sort out.

If this was/is the case, I would take car back and request it to be sorted properly under warranty (presuming you purchased from new), as could potentially be quite dangerous.

Hope this helps a bit. Don't mean to scare monger you on engine, just what I think from your description of various faults

Happy motoring

Dave

 

 

[shocks]

I get the wind rattle noise too when travelling at 60-70 mph. so annoying and I thought it was a label or similar flapping in the wind. i'm still no closer to finding the problem. otherwise my ford edge has be great!

[Hamster]

The noise, flappy sound, from underneath are the under-shields, both sides.

It can be easily fixed by carrying out TSB 2066\2018. Which installs new clips.

H

[shocks]

Thanks Hamster. Excuse my ignorance but what is TSB 2066/2018

Will I possibly have clips missing and will warranty cover it or can I fix it myself?

[Hamster]

A TSB is a Technical service Bulletin from Ford. If the vehicle is under warranty a dealer should fix it. Just tell them the issue and quote the TSB and they can take a look.

The clips aren't missing, although an early fix was to remove the old ones. The revised clips stop the panels flappy about.

H

[Martingg]

Change you dealer as they don’t seem to know much about this model. The poor starting May be due fuel delivery linked to the fuel line hissing. My 2016 edge doesn’t do this, but I am not impressed with the edge build quality had my sunroof replaced. And still fighting Ford over front fast clear screen not working. Given so many bull ——- answers to this. Brought this car as wanted  a reliable car after my Zafira went badly sick after 50k. Wished I had brought an Audi or BMW. Will change soon to a Jag or Volvo and hope for better build quality.

[shocks]

13 hours ago, Hamster said:

A TSB is a Technical Service Bulletin from Ford. If the vehicle is under warranty a dealer should fix it. Just tell them the issue and quote the TSB and they can take a look.

The clips aren't missing, although an early fix was to remove the old ones. The revised clips stop the panels flappy about.

H

thanks again. I'll mention it when I book mine in with the recall

[CBazFreeman92]

Thanks all for your replies thus far...

 

I am so frustrated with Ford, they have had the car for about 5 days, 1 day at a time every time I highlight a new fault for them to tell me no fault codes so nothing wrong! Seems like they can’t be bothered to listen to customers and actually look to resolve the faults.

 

The flapping noise is so annoying and pretty loud tbh...I will get them to look at it under the TSB. I started to think it was the wind disturbance from the wing mirrors! Do you all get in wet weather, when lots of water coming of the windowscreen being blown about on the front side glass? Like all the turbulence from the mirrors is pushing the water around on the glass rather than up and over the car...thinking of fitting after market window wind deflectors.

 

The problems starting and with the gears are my biggest issue. I have no trust my car will actually start some time. I have tried everything, from holding the power button to starting the power going through the car before asking it to turn over...regardless doesn’t make a difference 

 

More recently the car have been in for its first service at a new Ford branch, they reviewed all the faults and tightened some of the gear cables? Which made the gear changes/box perfect for a couple of days before it made the problem worse.

 

The stop start thing is strange, it’s actually a very fast light vibration of a line from the fuel tank that says ‘fuel delivery’, it’s like it’s constantly priming the engine for it to start straight away again. Never known any Ford to do this but again Ford didn’t know, so just compared it to one in the garage. Which doesn’t prove it’s not broken. Took them the whole day to work that out 

[vicarofsheff]

Mine has just been in the dealers for a few issues and one was Wind turbulence rattle, when I am travelling around the speeds just passenger side on mine.

Some clips where missing on the plastic that sit along the bottom of the door's dealers replaced under warranty 

[CobraGT]

I just resently put a post on about a starting issue. Going to change the oil this wkend, see if it makes a difference. It hunts and shudders for a couple of seconds and then settles down on cold start. 

The hissing. Funnily, I noticed that on mine the other day because my misses pulled up in it, I was standing outside and when ST/ST activated I heard a hissing. Exactly the same location. Don’t know what it is. Thought I had a puncher at first. Need to look into that. 

Had the oil change warning come up. Dealer actually told me that they have regular problems with the oil sensor and they changed it. No issues since. 

The speed limit sensor in my opinion is only a guide, don’t rely on it. A few times it has been incorrect. 

Wiper Blades on mine are starting to deteriorate and getting a bit juddery but they have done 2 years so I’m ok with that. 

[sbird1975]

On ‎1‎/‎27‎/‎2019 at 11:18 AM, Martingg said:

Wished I had brought an Audi or BMW. Will change soon to a Jag or Volvo and hope for better build quality.

Careful what you wish for. Jaguar build quality is nothing to write home about. Far lagging behind the perceived quality of the Germans. 

As for Audi. We had a 15 plate S3 saloon which was riddled with issues (tech and build quality). And besides, a visit to most forums will show up build quality issues, tech issues and crappy uninformed dealerships and bad customer service with all manufacturers. 

Incidentally Landrover appear to be one of the worse ones. 

[Mike's living on the Edge]

CBAZ, sorry you are having such a mare with the Edge. I can comment on the early oil light... I had the same issue, came on and said to change the oil at 13,000. 

Turns out, it is triggered on time as well as driving style. My "two year" clock had been started when the engine was put together, but the car was not completed and shipped until 6 months later. By the time the car was registered new, the engine thought it was already 7 months old.

I did the oil change early anyway. 18,000 seems like a long way on one oil from new. My Ford dealer said it was a common situation. No issues since. 

Hopefully that is one you can cross off the list. 

[Quofan]

On 1/27/2019 at 10:16 PM, CBazFreeman92 said:

Do you all get in wet weather, when lots of water coming of the window screen being blown about on the front side glass? Like all the turbulence from the mirrors is pushing the water around on the glass rather than up and over the car...thinking of fitting after market window wind deflectors.

Yes, when it's heavy rain and I'm on the motorway, the water comes off the screen and onto the side windows to such an extent that I can't see out of my door mirrors. I have found that putting Rain-X on my side windows has improved that.