Customer service from Ford.

[bluepeter]

Just a foot note on customer service from Ford Dealers. As I was having trouble downloading and installing the official map updates I contacted 3  Ford main dealers requesting help on the above matter , each and every one said the could not help as they didn't know anything about the updates being available, and if they helped I would be facing a bill for there help.   £40,000 plus car and crap service.

[DavesEdge]

Hi All

Just as bad with some queries I sent and emailed them.

No answer from letter sent, but, in email I enclosed my full chassis number, they could not answer questions about my car's build.

I would have thought that as they built my car, giving it a chassis number in the first place, this would have been easy for them to sort out.

I should have known better! Case now under investigation (I am not holding my breath too much though).

At least with Sync 3 you (in theory) get free map updates, when it can be made to work/update correctly. Reading various posts this seems to be a bit hit and miss.

With Sync 2, I have to purchase and install a new card.

Happy motoring

Dave

[Comares2001]

Latest update yesterday from Ford CRC re F8 map fiasco is that " they dont know when it will be made available for download but are  escalating again to their technical team ?". So dont hold your breath. As I pointed out to them apart from the Sat Nav mapping issue the "intelligent speed limiter " as on my vehicle,Focus 4, is rendered not fit for purpose as it relies on GPS mapping to work properly. What are they going to do when this feature becomes mandatory ?