Pete Barrett Posted May 9, 2019 Share Posted May 9, 2019 only had the car a week and the screen has frozen 3 times according to the show room it’s a known software fault which ford are aware of I’ve been shown how to reset it but don’t want keep doing it especially on a brand new car come on ford sort it out Quote Link to comment Share on other sites More sharing options...
billyboy Posted May 9, 2019 Share Posted May 9, 2019 My car did that the first week That I bought it. It was worrying as it happened at night and I couldn't switch it off and was worried in case I had a flat battery in the morning. After about 10 mins it shut itself down and when I went back to the car and switched the ignition on everything was back to normal. Luckily its been ok since as I've never been shown how to reset it. Quote Link to comment Share on other sites More sharing options...
carltony35 Posted May 23, 2019 Share Posted May 23, 2019 Hi Pete, I've had the same problem - only had the car 24 hrs and its done it twice. took it back to showroom and they advised its a known issue and that there is a software update for it available on the Ford website - they did do a temp fix which they say should resolve it on a temp basis but they advised me to download the update onto a USB and update it myself. it should have been done as part of the PDI before the car was handed over - poor show really. what did they show you to reset it ? the guys at my garage didn't show me - they said their temp fix should sort it but I'd still like to know how to do it in case it does it again. I'm a bit worried about attempting the software upgrade myself, if their temp fix works then I'm minded to leave it alone. Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted May 23, 2019 Share Posted May 23, 2019 It should be in your handbook under Sync3 Troubleshooting. To rest set press and hold Audio unit power button and seek up simultaneously until screen goes black and resets. Quote Link to comment Share on other sites More sharing options...
carltony35 Posted May 28, 2019 Share Posted May 28, 2019 Hi Brian, i Saw those instructions. It doesn’t say if the seek up button is the ‘up’ one on the left side of the steering wheel or if it’s what would have been called the ‘fast forward’ button directly under the screen ? Cheers Carlton Quote Link to comment Share on other sites More sharing options...
iantt Posted May 28, 2019 Share Posted May 28, 2019 You all need to switch off auto updates. That stops it freezing. I don't think the software fix is out yet. Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted May 28, 2019 Share Posted May 28, 2019 2 hours ago, carltony35 said: Hi Brian, i Saw those instructions. It doesn’t say if the seek up button is the ‘up’ one on the left side of the steering wheel or if it’s what would have been called the ‘fast forward’ button directly under the screen ? Cheers Carlton Its the one under the screen . On my Focus 4 a recent Sync3 software update fixed the issue. Have you check the Ford website for updates for your VIN Quote Link to comment Share on other sites More sharing options...
Bsrbara Posted November 18, 2019 Share Posted November 18, 2019 Hi all! Love my 2019 AWD fusion, but screen keeps freezing and today it blacked out entirely, then magically appeared tho frozen!! Did an update recently, no help! Someone posted to turn off automatic updates PLEASE tell me how to do it THINK I did it but not sure aargh sometimes I hate technology THANKS SO MUCH!! Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted November 19, 2019 Share Posted November 19, 2019 Sync3 settings / automatic updates. In there is option to turn on or off. Doesn't sound like that to me though . You could try full reset of Sync3 and see if it still does it otherwise could be issue with APIM (modem) ,that dealer will have to sort out. Quote Link to comment Share on other sites More sharing options...
Gil 1966 Posted October 29, 2020 Share Posted October 29, 2020 Yes I have have the same problem on my 2019 Ford the Zinc 3 will not switch off but after a short while it is back to normal.On 2 other occasions the screen was completely black with nothing working but after stopping and doing some shopping it was back to normal.The car has been back to the dealer Arnold Clark three times for updates but to no avail Ford should get this sorted and have cars recalled. Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted October 29, 2020 Share Posted October 29, 2020 28 minutes ago, Gil 1966 said: Yes I have have the same problem on my 2019 Ford the Zinc 3 will not switch off but after a short while it is back to normal.On 2 other occasions the screen was completely black with nothing working but after stopping and doing some shopping it was back to normal.The car has been back to the dealer Arnold Clark three times for updates but to no avail Ford should get this sorted and have cars recalled. Dream on ! Quote Link to comment Share on other sites More sharing options...
Kenneth graham Posted February 8, 2021 Share Posted February 8, 2021 This sync3 problem has been going on for years, Ford needs to change to a new system. I’ve got 2016 ST3 and dealership been saying A update is coming. Haha they’ll never sort it so don’t hold your breath. It does help to turn off updates but doesn’t cure it. Quote Link to comment Share on other sites More sharing options...
Ulenspiegel Posted November 25, 2021 Share Posted November 25, 2021 On 2/8/2021 at 7:52 PM, Kenneth graham said: This sync3 problem has been going on for years, Ford needs to change to a new system. I’ve got 2016 ST3 and dealership been saying A update is coming. Haha they’ll never sort it so don’t hold your breath. It does help to turn off updates but doesn’t cure it. Unfortunately you are right. Turning off wifi and auto update doesn't help. My car is six months old and SYNC 3 froze three times. Twice the black screen, once the parking sensor with an unbearable sound. I have an appointment on Monday at the Ford dealership. We will see. Quote Link to comment Share on other sites More sharing options...
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