Quigzz Posted May 18, 2019 Share Posted May 18, 2019 I've recently bought a new Focus ST-Line X, when listening to music and turn the volume above 24 (the max being 30) the sound actually goes quieter and the front Speakers seem to go really low with all the sound coming from the back of the car? I contacted Evans Halshaw where i bought it, they claim to have never heard of this issue before, before I book it in can anybody help or give info on a similar problem? Quote Link to comment Share on other sites More sharing options...
DaveT70 Posted May 18, 2019 Share Posted May 18, 2019 Everyone I know who has a MK4, including myself, has this issue. I would imagine it's to stop the cheap door casings from rattling over a certain volume. Quote Link to comment Share on other sites More sharing options...
JamesB Posted May 18, 2019 Share Posted May 18, 2019 I would say its the amplifier clipping - to prevent you blowing the Speakers. This used to be accessible via the controls menu on much older Ford head units - possibly not now on the Sync models. Check the unit has the latest software and connect it to your home WiFi and check updates that way. Also ask the dealer if the car is running the latest software which they can assess via the OBD port (theyll know what to do) I saw that the RS 16/17 MY Focus has had a couple of updates - to do with their sub woofer performance. That was of course another system and another model / year. So its evident that Ford do release updates from time to time on the audio systems. 1 Quote Link to comment Share on other sites More sharing options...
Jonro2009 Posted May 18, 2019 Share Posted May 18, 2019 My STline is a 2017 with Sync3 and at 24 (and above) it still increases in volume, it doesn’t appear to be ‘clipped’. The volume climbs, I turned mine up to 26 and didn’t want to go any higher lol. 1 Quote Link to comment Share on other sites More sharing options...
Stoney871 Posted May 18, 2019 Share Posted May 18, 2019 Jesus your poor ears [emoji37]I rarely go above 14 unless the music has a heavy bass beat that complements the sub.Sent from my SM-G965F (S9+) 1 1 Quote Link to comment Share on other sites More sharing options...
Quigzz Posted May 19, 2019 Author Share Posted May 19, 2019 16 hours ago, Jonro2009 said: My STline is a 2017 with Sync3 and at 24 (and above) it still increases in volume, it doesn’t appear to be ‘clipped’. The volume climbs, I turned mine up to 26 and didn’t want to go any higher lol. My partner has a 2019 68 plate and her sound doesn't decrease above 24 either. Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted May 19, 2019 Share Posted May 19, 2019 On 5/18/2019 at 7:45 AM, Quigzz said: I've recently bought a new Focus ST-Line X, when listening to music and turn the volume above 24 (the max being 30) the sound actually goes quieter and the front speakers seem to go really low with all the sound coming from the back of the car? I contacted Evans Halshaw where i bought it, they claim to have never heard of this issue before, before I book it in can anybody help or give info on a similar problem? Are you sure it's not your hearing that's being suppressed at that level? If I had mine turned to 24 I wouldn't be able to get in the car. But it has got the B&O amplifier and Speakers. 1 Quote Link to comment Share on other sites More sharing options...
VFR800 Posted May 30, 2019 Share Posted May 30, 2019 On 5/18/2019 at 7:45 AM, Quigzz said: I've recently bought a new Focus ST-Line X, when listening to music and turn the volume above 24 (the max being 30) the sound actually goes quieter and the front speakers seem to go really low with all the sound coming from the back of the car? I contacted Evans Halshaw where i bought it, they claim to have never heard of this issue before, before I book it in can anybody help or give info on a similar problem? Do you have the standard Speakers or the upgraded Harmon Kardon? Quote Link to comment Share on other sites More sharing options...
Quigzz Posted June 3, 2019 Author Share Posted June 3, 2019 Just the standard Speakers mate Quote Link to comment Share on other sites More sharing options...
Bensimm91 Posted June 12, 2019 Share Posted June 12, 2019 Did u get this sorted mines the same after 20 the sound actually goes quite Quote Link to comment Share on other sites More sharing options...
Bensimm91 Posted June 12, 2019 Share Posted June 12, 2019 Only got the car 2 days ago doesn't seem right it's 125 at st line with standard Speakers Quote Link to comment Share on other sites More sharing options...
Bensimm91 Posted June 12, 2019 Share Posted June 12, 2019 On 5/18/2019 at 9:04 AM, DaveT70 said: Everyone I know who has a MK4, including myself, has this issue. I would imagine it's to stop the cheap door casings from rattling over a certain volume. Did u get it sorted mate or is it still the same ? Quote Link to comment Share on other sites More sharing options...
DaveT70 Posted June 13, 2019 Share Posted June 13, 2019 15 hours ago, Bensimm91 said: Did u get it sorted mate or is it still the same ? haven't bothered with it Quote Link to comment Share on other sites More sharing options...
Quigzz Posted June 17, 2019 Author Share Posted June 17, 2019 I've just got mine back from Evan's Halshaw today, they have done a software update which has sorted the issue. No longer goes quiet after 23. 1 Quote Link to comment Share on other sites More sharing options...
Quigzz Posted June 17, 2019 Author Share Posted June 17, 2019 Now Fordpass isn't connecting to the vehicle and the message "emergency call systems malfunction service required" Also says connectivity settings not available at this time on the Sync3 Any ideas anybody? Quote Link to comment Share on other sites More sharing options...
iantt Posted June 17, 2019 Share Posted June 17, 2019 Emergency call system malfunction most likely a faulty button . Quote Link to comment Share on other sites More sharing options...
PLB Posted June 17, 2019 Share Posted June 17, 2019 48 minutes ago, Quigzz said: Now Fordpass isn't connecting to the vehicle and the message "emergency call systems malfunction service required" Also says connectivity settings not available at this time on the Sync3 Any ideas anybody? I have had that happen a couple of times since new and discovered by accident that after leaving overnight the problem disappears. I assume the system must have done a reset or reboot overnight. Quote Link to comment Share on other sites More sharing options...
LauraJ Posted June 21, 2019 Share Posted June 21, 2019 On 6/17/2019 at 6:22 PM, Quigzz said: I've just got mine back from Evan's Halshaw today, they have done a software update which has sorted the issue. No longer goes quiet after 23. Mine goes quiet after 18, do you know what update they did? Mine is booked in with Ford dealership on Tuesday but they keep saying they've never heard of the issue and don't think they will be able to do anything to fix it. Quote Link to comment Share on other sites More sharing options...
JackH95 Posted June 25, 2019 Share Posted June 25, 2019 I have this same issue but with the B&O Play Speakers. I'm also having high frequency bass rattle in driver and passenger front doors. Going to take to a dealer in hoping they can fix. Incredibly annoying for a premium sound system. @Quigzz just for clarity, are you able to check your software version in the settings and post a photo please? Just so I can compare to mine Quote Link to comment Share on other sites More sharing options...
JackH95 Posted June 25, 2019 Share Posted June 25, 2019 On 6/21/2019 at 5:21 AM, LauraJ said: Mine goes quiet after 18, do you know what update they did? Mine is booked in with Ford dealership on Tuesday but they keep saying they've never heard of the issue and don't think they will be able to do anything to fix it. How did you get on Laura? Quote Link to comment Share on other sites More sharing options...
JackH95 Posted June 25, 2019 Share Posted June 25, 2019 Edit to the above, I ran my update by downloading directly from the Ford website and updating via USB. The volume issue now appears fixed. Still need to go into ford about my rattling though! 2 Quote Link to comment Share on other sites More sharing options...
LauraJ Posted July 1, 2019 Share Posted July 1, 2019 On 6/25/2019 at 11:04 PM, JackH95 said: How did you get on Laura? Dealership updated the Sync software and it seems to have resolved the issue. Quote Link to comment Share on other sites More sharing options...
Ams Posted July 2, 2019 Share Posted July 2, 2019 On 6/26/2019 at 12:54 AM, JackH95 said: Edit to the above, I ran my update by downloading directly from the Ford website and updating via USB. The volume issue now appears fixed. Still need to go into ford about my rattling though! Hi JackH95, Just wanted to check if you managed to get the rattle sorted. I've just bought Focus Vignale and having the same issue of rattling. Thank you Quote Link to comment Share on other sites More sharing options...
gazmondo Posted July 18, 2019 Share Posted July 18, 2019 i have a 2019 st line x with exactly the same issue mine sometimes will not go higher than 16 without reverting to back Speakers,its had 2 updates at ford dealership ,I have downloaded the latest update of the ford website onto memory stick,and the problem is still there ,luckily I change my cars every 12 months so another 6 months and it will be definitely getting traded in,I think this will be my last ford cant be doing with this,especially when ford say there is no issue with the car,it comes to somethink when they give me a courtesy car ka plus and it had a better stereo. 1 Quote Link to comment Share on other sites More sharing options...
JackH95 Posted August 2, 2019 Share Posted August 2, 2019 On 7/2/2019 at 12:22 PM, Ams said: Hi JackH95, Just wanted to check if you managed to get the rattle sorted. I've just bought Focus Vignale and having the same issue of rattling. Thank you Sorry, just seen your message now Ams. I've replied to your thread. Quote Link to comment Share on other sites More sharing options...
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