SRollerOVD 1 Posted June 2, 2019 Hello, I'm from Los Angeles in the US and recently purchased a Ford Fusion. I downloaded the software update from the Ford website and saved it to a USB drive per instructions from the Ford site. I then went to install the new software in my Ford sync 2, which seemed to be going well, rebooted twice, and then it got stuck on "Installing File..." SyncMyRide\EA5T-14F497-AE.zip (see below picture for similarity) I was reading that it can usually take 30 or even more to pass this step, but still nothing after more than 2 hours!! What could be wrong? Could the file be corrupt or though it was from the Ford website? Quote Share this post Link to post Share on other sites
Stoney871 9,424 Posted June 2, 2019 You have to be very patient, the updates do seem to stall out but will finish eventually.Sent from my SM-G965F (S9+) Quote Share this post Link to post Share on other sites
SRollerOVD 1 Posted June 2, 2019 I understand, I'll try it again soon and I'll plan to have it on for hours just in case. Thanks! 1 Stoney871 reacted to this Quote Share this post Link to post Share on other sites
PeteDaChamp 0 Posted December 2, 2019 Did this get resolved by waiting a long time? I am stuck in the same spot. Quote Share this post Link to post Share on other sites
