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Quigzz

2019 MK5 Focus Ford Pass problem

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When I first got the car there was no issues it showed mileage, fuel level etc.

Since I've had the SYNC update it doesnt show anything like in the picture. Any ideas?

I press activate vehicle and nothing happens?

I've removed the car and re added it, even removed the whole app and started again with no joy 🙁

Screenshot_20190814-191524_FordPass.jpg

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Did you check in the Sync3 the connectivity settings are all enabled to send vehicle data etc to Ford ?

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Had a similar issue.  Ford guy told me to do a master reset on the Sync 3 then connect the car to my home wifi.  This I did and deleted - reinstalled the app, it worked!

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On 10/19/2019 at 7:59 AM, Guy Heaton said:

That's ok, the OP has managed to build a time machine and bring back a Mk5 Focus. :smile: 

HAHA, are they MK4?

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On 8/14/2019 at 7:19 PM, Quigzz said:

I press activate vehicle and nothing happens?

I had exact same thing. Ford technical departments instructions to the Ford technician never worked. 

I had removed car , deleted app etc no joy

I’d been in touch with the Ford app support people . They did tell me they’d issues with Androids at the time (3 months ago). I tried on my brothers iPhone at the time..still no joy

eventually the Ford Technician decided to disconnect the battery for a while, reconnected.....it worked. 

It’s possible it was fixed from their end. Not sure.

good luck 

edit* just realised this thread is 6 months old!! I assume you fixed it? 

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