PLB Posted July 28, 2020 Share Posted July 28, 2020 24 minutes ago, shawty1984 said: I have a 2020.25my with 3.4 from the factory and I don't have local hazard information. I am fairly sure you have the correct modem as you are running sync 3.4 and you have although greyed out the Local Hazard button. At some point I am sure you will be able to select it. As Alex has said above many of us that are currently on sync 3.3 only have the Live Traffic button available for selection and no Local Hazard button as I believe this is only available on sync 3.4. Quote Link to comment Share on other sites More sharing options...
Alex.S Posted July 28, 2020 Share Posted July 28, 2020 32 minutes ago, PLB said: That’s a bit worrying. I wonder if we have the wrong type of modem. If so could this be the reason why Ford have not released sync 3.4 and map updates for us with potentially the earlier type of modem. But a 2017 Kuga getting F9 maps on sync 3.0 they must have some kind of plan for sync 3.3 owners. tho 2017 Fords I don’t think had modems ? 1 Quote Link to comment Share on other sites More sharing options...
shawty1984 Posted July 28, 2020 Share Posted July 28, 2020 5 minutes ago, Alex.S said: But you have local hazard listed? Just greyed out? a lot of us had that with live traffic to begin with. Yes. Quote Link to comment Share on other sites More sharing options...
PLB Posted July 28, 2020 Share Posted July 28, 2020 2 minutes ago, Alex.S said: they must have some kind of plan for sync 3.3 owners. Let’s hope so. 🤞 1 Quote Link to comment Share on other sites More sharing options...
StewartHarris Posted July 29, 2020 Share Posted July 29, 2020 Update to my post on July 18th where I've been allocated a case manager. I've had two delayed communications so far - no verbal discussion but prompt emails when they were unable to communicate by the agreed date. The latest communication says I will be contacted before end of business day on 31 july - or earlier & also says We have been informed a new Sync update is due to be released shortly, however we will ensure to investigate this on your behalf to confirm if this is applicable for your vehicle. I've made Ford aware of this thread (& others). I'll update with more info when I have some. 3 Quote Link to comment Share on other sites More sharing options...
PLB Posted July 29, 2020 Share Posted July 29, 2020 25 minutes ago, StewartHarris said: Update to my post on July 18th where I've been allocated a case manager. I've had two delayed communications so far - no verbal discussion but prompt emails when they were unable to communicate by the agreed date. The latest communication says I will be contacted before end of business day on 31 july - or earlier & also says We have been informed a new Sync update is due to be released shortly, however we will ensure to investigate this on your behalf to confirm if this is applicable for your vehicle. I've made Ford aware of this thread (& others). I'll update with more info when I have some. Thanks for the update. Quote Link to comment Share on other sites More sharing options...
jamokuga Posted July 29, 2020 Share Posted July 29, 2020 21 hours ago, Alex.S said: But a 2017 Kuga getting F9 maps on sync 3.0 they must have some kind of plan for sync 3.3 owners. tho 2017 Fords I don’t think had modems ? No modem in the Kuga. I was hoping for the retrofit which was being trialed a while back in the US but Ford scrapped it due to lack of interest. In terms of difference between F8 and F9 it’s only a few road updates as far as I can tell. The Kuga was stuck on EU4 prior to the update and that didn’t seem to have the lane info for roundabouts or motorway junctions. 1 Quote Link to comment Share on other sites More sharing options...
Andyr55 Posted July 29, 2020 Author Share Posted July 29, 2020 1 hour ago, StewartHarris said: Update to my post on July 18th where I've been allocated a case manager. I've had two delayed communications so far - no verbal discussion but prompt emails when they were unable to communicate by the agreed date. The latest communication says I will be contacted before end of business day on 31 july - or earlier & also says We have been informed a new Sync update is due to be released shortly, however we will ensure to investigate this on your behalf to confirm if this is applicable for your vehicle. I've made Ford aware of this thread (& others). I'll update with more info when I have some. Great new, promising update yet. Keep us updated Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted July 29, 2020 Share Posted July 29, 2020 1 hour ago, StewartHarris said: Update to my post on July 18th where I've been allocated a case manager. I've had two delayed communications so far - no verbal discussion but prompt emails when they were unable to communicate by the agreed date. The latest communication says I will be contacted before end of business day on 31 july - or earlier & also says We have been informed a new Sync update is due to be released shortly, however we will ensure to investigate this on your behalf to confirm if this is applicable for your vehicle. I've made Ford aware of this thread (& others). I'll update with more info when I have some. Trouble is they've been giving similar answer since last year in relation to Sync3 and Map updates and still nothing has happened. Quote Link to comment Share on other sites More sharing options...
Alex.S Posted July 29, 2020 Share Posted July 29, 2020 48 minutes ago, jamokuga said: No modem in the Kuga. I was hoping for the retrofit which was being trialed a while back in the US but Ford scrapped it due to lack of interest. In terms of difference between F8 and F9 it’s only a few road updates as far as I can tell. The Kuga was stuck on EU4 prior to the update and that didn’t seem to have the lane info for roundabouts or motorway junctions. Best feature for the app and modem , message centre, recently had my phone alert warn me I had a puncture (a slow one that I’d likely not have noticed straight away) and an alert to clean the radar..lidar in my case. I’m sure the app can do a lot more too.....well enough to make me pay for it after the 2 years is up. Quote Link to comment Share on other sites More sharing options...
shawty1984 Posted July 29, 2020 Share Posted July 29, 2020 1 hour ago, Alex.S said: Best feature for the app and modem , message centre, recently had my phone alert warn me I had a puncture (a slow one that I’d likely not have noticed straight away) and an alert to clean the radar..lidar in my case. I’m sure the app can do a lot more too.....well enough to make me pay for it after the 2 years is up. https://www.honestjohn.co.uk/news/driving-1/2020-06/ford-makes-connected-vehicle-services-complimentary-to-european-customers/ 2 Quote Link to comment Share on other sites More sharing options...
PLB Posted July 29, 2020 Share Posted July 29, 2020 37 minutes ago, shawty1984 said: https://www.honestjohn.co.uk/news/driving-1/2020-06/ford-makes-connected-vehicle-services-complimentary-to-european-customers/ That’s good news. My Live Traffic 2 year free sub is due to end in December. I wonder if that will continue to be free. Quote Link to comment Share on other sites More sharing options...
alexp999 Posted July 29, 2020 Share Posted July 29, 2020 2 minutes ago, PLB said: That’s good news. My Live Traffic 2 year free sub is due to end in December. I wonder if that will continue to be free. Live traffic still costs, it's just the other features that are going to continue working for free. 2 Quote Link to comment Share on other sites More sharing options...
Guy Heaton Posted July 29, 2020 Share Posted July 29, 2020 We've never had to pay 89 quid for connected services on any of our new fords Quote Link to comment Share on other sites More sharing options...
shawty1984 Posted July 29, 2020 Share Posted July 29, 2020 9 minutes ago, Guy Heaton said: We've never had to pay 89 quid for connected services on any of our new fords Isn't that because its a new thing from around 2018? Quote Link to comment Share on other sites More sharing options...
Alex.S Posted July 29, 2020 Share Posted July 29, 2020 I’ve used Live Traffic once and it was wrong about congestion on my route. 1 Quote Link to comment Share on other sites More sharing options...
Alex.S Posted July 29, 2020 Share Posted July 29, 2020 Email from FordPass guide We are working on releasing some new features into our vehicles/ App with local hazard information (LHI) being one of these. Whilst we continue the development work on this feature you may see some references to LHI in the FordPass app. For this function to be fully available, we need to deploy an over-the-air update to your vehicle; this is scheduled later in the year at which point you will be able to activate fully. Kind Regards, Katie Joyce FordPass Guide. 2 Quote Link to comment Share on other sites More sharing options...
Mark-UK Posted July 29, 2020 Share Posted July 29, 2020 1 hour ago, Alex.S said: I’ve used Live Traffic once and it was wrong about congestion on my route. Must admit it's never worked for me, either didn't know about congestion or said there was some when none on my route Quote Link to comment Share on other sites More sharing options...
Alex.S Posted July 29, 2020 Share Posted July 29, 2020 32 minutes ago, Mark-UK said: Must admit it's never worked for me, either didn't know about congestion or said there was some when none on my route I use apple maps , it’s my preference due to the iPhone and Apple music . I would use google maps or Waze but gets complicated when I’ve got basically 3 virtual assistants at same time! I believe Waze already does what live traffic claims to do? this local hazard Information does sound good tho but I think I’ll be refusing to pay for it... HERE technologies is the company behind LHI. Owned by Audi , BMW and Daimler . there wiki page is interesting if your not already familiar with what they do. Quote Link to comment Share on other sites More sharing options...
StewartHarris Posted July 30, 2020 Share Posted July 30, 2020 18 hours ago, Alex.S said: I’ve used Live Traffic once and it was wrong about congestion on my route. Last year, due to congestion the SATNAV redirected me off the M1 near junctions 24/24a (I think) - which have been reprofiled since the release of F7 maps ..... somewhat ironic ! 1 Quote Link to comment Share on other sites More sharing options...
Andyr55 Posted July 30, 2020 Author Share Posted July 30, 2020 On 7/29/2020 at 6:25 PM, Alex.S said: Email from FordPass guide We are working on releasing some new features into our vehicles/ App with local hazard information (LHI) being one of these. Whilst we continue the development work on this feature you may see some references to LHI in the FordPass app. For this function to be fully available, we need to deploy an over-the-air update to your vehicle; this is scheduled later in the year at which point you will be able to activate fully. Kind Regards, Katie Joyce FordPass Guide. Ford pass quite replied to me with the following ridiculous statement To access the Live Traffic benefits, you will need to have an active data plan with Vodafone. Quote Link to comment Share on other sites More sharing options...
Comares2001 Posted July 30, 2020 Share Posted July 30, 2020 31 minutes ago, Andyr55 said: Ford pass quite replied to me with the following ridiculous statement To access the Live Traffic benefits, you will need to have an active data plan with Vodafone. It just shows how much they understand their own products and what a waste of time it is contacting them about anything. I hope you are going to reply accordingly Quote Link to comment Share on other sites More sharing options...
Alex.S Posted July 30, 2020 Share Posted July 30, 2020 2 hours ago, Andyr55 said: Ford pass quite replied to me with the following ridiculous statement To access the Live Traffic benefits, you will need to have an active data plan with Vodafone. I think we’re seeing their true colours now. It’s been a long game to get us signed up to Vodafone. Dirty b*****ds . I’ll not be shelling out a penny on software that is clearly flawed. i already pay for data on my phone ..I’m not paying twice. Quote Link to comment Share on other sites More sharing options...
Alex.S Posted July 30, 2020 Share Posted July 30, 2020 Left hand doesn’t know what the right hands doing.. Quote Link to comment Share on other sites More sharing options...
richardc1983 Posted July 30, 2020 Share Posted July 30, 2020 Sorry can someone explain how I get this ford pass traffic on my 2018 mk3.5 focus st3? Quote Link to comment Share on other sites More sharing options...
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