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Issues with Emotion2+ box

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Has anyone used an Emotion2+ box on Ford Fiesta 1.0 ecoboost?

I received the box yesterday but am having trouble reading the ECU. I get a message saying "An error occured while reading data from ECU. Please try again".

I can read the ECU using a bluetooth reader and Torque Pro.

I'm sure the great guys at Celtic Tuning will get back to me when they open on Tuesday but I was wondering if anyone has had a similar issue?

Many thanks!

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