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Sync 3.4.20351 now live


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Oh I’ve not noticed re the music art, but I’ve noticed that I’ve lost a few radio logos since 20351,

Some logos are there, but lots are missing, the ones that used to be there, like the BBC are no longer.
 

very strange indeed

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Ford have officially released the latest sync update 3.5.20351. https://www.ford.co.uk/owner/resources-and-support/sync-bluetooth/update#/

Yes, this is the update that switches logos to the right with a blur effect 👍🏼

Interesting bit of info. Sync version numbers include build dates in yyddd format. So 3.4.20351 was built on day 351 of 2020, 16th December. The latest version on Cyanlabs is 3.4.21020, Janu

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Thanks for your help , finally got logos back, downloaded files in windows 10 running in bootcamp them put them onto a usb. Went back into apple formatted a usb and transferred the files over, worked like a charm. Now I've got to figure out the problem trying to install the 8 gb supplementary map update.

 

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18 hours ago, colinmcg71 said:

Interesting bit of info. Sync version numbers include build dates in yyddd format.

So 3.4.20351 was built on day 351 of 2020, 16th December.

The latest version on Cyanlabs is 3.4.21020, January 20 2021.

F9 (1st release) Maps are version number 3.2.19324, built November 20, 2019.

F9 (2nd release) Maps are version number 3.2.20071, built March 11, 2020.

F10 Maps are version number 3.2.20339, built December 4, 2020.

Thanks for this.  Really interesting to know.

always did wonder how the numbering worked. 

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7 hours ago, colinmcg71 said:

Hi Colin

just want to thank you so much.

got most of the logos back, well the ones I used to have and a couple new ones.

 

I really don’t get how Ford are so bad with their Sync updates.  You download a new piece of software and it breaks dab logos.

it’s just really scary as there seems to be no quality control over Sync, or is it just me?

 

but thanks again👍

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5 hours ago, Daz-UK said:

Hi Colin

just want to thank you so much.

got most of the logos back, well the ones I used to have and a couple new ones.

 

I really don’t get how Ford are so bad with their Sync updates.  You download a new piece of software and it breaks dab logos.

it’s just really scary as there seems to be no quality control over Sync, or is it just me?

 

but thanks again👍

No problem Daz, glad you got the logos mostly sorted.

I agree, poor show from Ford. All they had to do was include the logo file and two extra lines in the autoinstall file in the update and all this hassle would have been avoided.

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Dealer just updated Sync 3 to 3.4.20351 as WiFi auto update said I was up to date.  When I got home Ford site says there is now the 8gb Map update.  WiFi auto update says it's up to date.  Tried USB update but car throws MEM_err001. Going back to Dealer next week.  I'm not impressed with the new Ford.

Does anyone know if WiFi updates (OTA) actually work?  And if so should it update Sync Software and Maps?  Does it connect to WiFi and stay connected when car is parked?  Hard to get this info 

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Has anybody had success in installing this 8gb map update yet ?, when I try it just goes round in a loop loading the first part only. Is there a need for it ?, the only thing is that you need the file that you send back to ford on completion.As John above, the OTA search tells me I am upto date.

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1 hour ago, JFDIT said:

Dealer just updated Sync 3 to 3.4.20351 as WiFi auto update said I was up to date.  When I got home Ford site says there is now the 8gb Map update.  WiFi auto update says it's up to date.  Tried USB update but car throws MEM_err001. Going back to Dealer next week.  I'm not impressed with the new Ford.

Does anyone know if WiFi updates (OTA) actually work?  And if so should it update Sync Software and Maps?  Does it connect to WiFi and stay connected when car is parked?  Hard to get this info 

Don't be too quick to blame Ford. It's highly unlikely that problems with updating will be their fault when it works perfectly well for most people. More likely to be the way you format the usb stick and unzip the files. And the reason the info on updating is hard to get is because it has been posted hundreds of times already. There are 3 parts to the latest updates - Sync 3.4 to version 20351, approx. 1Gb, navigation voice files (4), approx 8Gb, and map updates F9 to F10 ( not currently being offered to me), F9 update approx 22Gb. You don't need the voice updates, exactly same as before, but OTA updates (yes, it works perfectly well sat on your drive connected to home wifi, and will start from where it left off if interrupted) only offers you one file containing English. Change your car's language to Spanish and the 2nd file is immediately offered. Install all 4 files from the Ford website, send back the xml file ( I had to do this after using the troubleshooting file, but worked perfectly well) and I'm no longer being offered the 8Gb voice files update. I'm now up to date both website and OTA waiting for F10 maps if they ever get released. Hope this helps, but how long before someone asks exactly the same questions?

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20 minutes ago, Waggy said:

Don't be too quick to blame Ford. It's highly unlikely that problems with updating will be their fault when it works perfectly well for most people. More likely to be the way you format the usb stick and unzip the files. And the reason the info on updating is hard to get is because it has been posted hundreds of times already. There are 3 parts to the latest updates - Sync 3.4 to version 20351, approx. 1Gb, navigation voice files (4), approx 8Gb, and map updates F9 to F10 ( not currently being offered to me), F9 update approx 22Gb. You don't need the voice updates, exactly same as before, but OTA updates (yes, it works perfectly well sat on your drive connected to home wifi, and will start from where it left off if interrupted) only offers you one file containing English. Change your car's language to Spanish and the 2nd file is immediately offered. Install all 4 files from the Ford website, send back the xml file ( I had to do this after using the troubleshooting file, but worked perfectly well) and I'm no longer being offered the 8Gb voice files update. I'm now up to date both website and OTA waiting for F10 maps if they ever get released. Hope this helps, but how long before someone asks exactly the same questions?

Thanks Waggy,

Maybe so.  But nothing wrong with the USB stick or the unzip.  The mem_err001 apparently relates to the headset lack of memory or the update has already been done according to Ford Customer services.  Regardless it refused to recognise there was 20351 Sync update OTA which is why it went back to the dealer where it was updated successfully. 

So it should take all the Sync updates and Map updates automatically OTA, never a need to use the USB? My dealer said it didn't take map updates OTA, hence my utter confusion.  I'll be very pleased when the OTA updates work seamlessly for me. Where it's parked it gets my home WiFi with a download speed in excess of 20mbps so that shouldn't be a problem.

Having retired after 38 years developing and implementing serious IT systems I really can't be asked to devote this amount of time to get a current map on my Sat Nav without getting paid.  I mean, really, free android apps update in minutes and are current.  

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I’m pretty sure I posted a copy and paste from another Ford forum a few months ago with people saying the 8gb maps update thats on the ford website is an error by ford. 
As for OTA , I got F9 on it, as I wasn’t offered it on the website tho some did.  connected for a few minutes every time I parked at home, and resumed from wherever it’d disconnected every time. Took about a week . 22GB I think. 
I just got the sync update from the ford website, even tho my auto updates in the car were saying all up to date. 

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12 hours ago, Alex.S said:

I’m pretty sure I posted a copy and paste from another Ford forum a few months ago with people saying the 8gb maps update thats on the ford website is an error by ford. 
As for OTA , I got F9 on it, as I wasn’t offered it on the website tho some did.  connected for a few minutes every time I parked at home, and resumed from wherever it’d disconnected every time. Took about a week . 22GB I think. 
I just got the sync update from the ford website, even tho my auto updates in the car were saying all up to date. 

Thanks Alex.S, that's very useful to know. Clearly Ford have a fundamentally flawed software distribution system.  As well as out of date maps!  Probably good job they are ditching their Sync system for a Google Collaboration. 

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