Sneezy24 Posted August 26, 2021 Share Posted August 26, 2021 On 8/18/2021 at 9:38 AM, Sneezy24 said: Going to try the Cyan Labs route on the next longish run. Preping the USB stick at the moment. Didn't get round to doing the CyanLabs route. I have Auto-updates turned on but it has never appeared to do anything - until Tuesday when on a 80 mile round trip the little 'downloading' symbol was top right... Just done a local drive using a new road that wasn't in F9 maps, and the road is now there, got back, checked software levels and I am on F10! FM!!!!!!! (Flipping (or other expletive) Magic!) Quote Link to comment Share on other sites More sharing options...
unofix Posted August 26, 2021 Share Posted August 26, 2021 2 hours ago, Mark-UK said: Unfortunately, our internal technical specialist has decided to leave the company for a different position Gone to Cyanlabs ????? 🤣 So the whole of the Ford Motor Company world wide is screwed because they only had 'one' technical specialist !! Quote Link to comment Share on other sites More sharing options...
Mark-UK Posted August 26, 2021 Share Posted August 26, 2021 1 hour ago, unofix said: Gone to Cyanlabs ????? 🤣 So the whole of the Ford Motor Company world wide is screwed because they only had 'one' technical specialist !! And that guy's technical skill was probably browsing this forum for the answers. 1 Quote Link to comment Share on other sites More sharing options...
Tolly Posted August 26, 2021 Share Posted August 26, 2021 My 69 plate 2.0 Ecoblue Focus is currently on 3.3 (19052) and F8 maps. Reading through this thread makes me think I should be able to update to 3.4 and F10. However entering my VIN number on the Ford Website or using Ford Account gives me the message that my software and maps are up to date. I took the car to a Ford dealer today for its 2 year service and asked them to check this. They said they'd checked and my software is up to date but told me to check now and again as the new software might not be available for my car yet. I asked if they had a list of what the latest software was available for different models and they said no. I'm guessing they just did the same as I had done. Does anyone have a similar car to mine and been able to update? I will meanwhile attempt to contact Customer service. I know I could go down the Cyanlabs route but am a bit twitchy about breaking something that works and I usually use Google Maps as a sat nav so there's no urgency. Quote Link to comment Share on other sites More sharing options...
Tizer Posted August 26, 2021 Share Posted August 26, 2021 1 hour ago, Tolly said: Does anyone have a similar car to mine and been able to update? My 19 plate, built May 2019 is now on 21020 and F10 Maps. From memory 3.3 19052, F8 is either what mine had when new, or after the first update, which was not long after I got the car in 2019. I believe the first two numbers are the year and the last 3 are the week of the updates, although they are not released to the public for some time after that. Do you see the small up/down arrows at the top right of your Sync screen?. If not then your car is not communicating with Ford so that maybe the problem. Just a guess on my part, I may be wrong about that. Quote Link to comment Share on other sites More sharing options...
Tolly Posted August 27, 2021 Share Posted August 27, 2021 20 hours ago, Tizer said: My 19 plate, built May 2019 is now on 21020 and F10 Maps. From memory 3.3 19052, F8 is either what mine had when new, or after the first update, which was not long after I got the car in 2019. I believe the first two numbers are the year and the last 3 are the week of the updates, although they are not released to the public for some time after that. Do you see the small up/down arrows at the top right of your Sync screen?. If not then your car is not communicating with Ford so that maybe the problem. Just a guess on my part, I may be wrong about that. Many thanks Tizer for the info which tells me I should be able to load 3.4. I didn't have the arrows on my screen. They appear now I've reinstalled Ford Pass on my phone but that doesn't seem to have resolved my problem. I tried checking for new software on the car display via Ford Pass but it stayed searching for ages. Maybe if I could connect the car to my home wifi that would help but it seems the signal isn't strong enough. I assume that Ford should know my current software (after using their website to update to 3.3 via USB then confirming the update shortly after I got the car) so entering my VIN on their website should bring up any new software. That's not the case for me. The case continues! Quote Link to comment Share on other sites More sharing options...
unofix Posted August 27, 2021 Share Posted August 27, 2021 On 8/26/2021 at 1:46 PM, unofix said: FORD said "Unfortunately, our internal technical specialist has decided to leave the company for a different position" The little bu99er has taken his mouse with him and Ford technical are unable to use the computer till they save up and buy a new one. 🤣 Quote Link to comment Share on other sites More sharing options...
Tizer Posted August 27, 2021 Share Posted August 27, 2021 7 minutes ago, Tolly said: Many thanks Tizer for the info which tells me I should be able to load 3.4. I didn't have the arrows on my screen. They appear now I've reinstalled Ford Pass on my phone but that doesn't seem to have resolved my problem. I tried checking for new software on the car display via Ford Pass but it stayed searching for ages. Maybe if I could connect the car to my home wifi that would help but it seems the signal isn't strong enough. I assume that Ford should know my current software (after using their website to update to 3.3 via USB then confirming the update shortly after I got the car) so entering my VIN on their website should bring up any new software. That's not the case for me. The case continues! From reading other posts on this Forum, Ford may have temporally pulled the updates because a lot of people were finding that their that their Sat Nav stopped working after updating. I think that was for earlier build models mostly. I and a lot of other people have not encountered any problems. 1 Quote Link to comment Share on other sites More sharing options...
MarkRS9 Posted August 27, 2021 Share Posted August 27, 2021 My August 19 build originally had sync 3.2 and F9 maps installed. I have since upgraded through the Ford website to sync 3.3 - 3.4 and F10 maps. 1 Quote Link to comment Share on other sites More sharing options...
JonnyT1978 Posted August 31, 2021 Share Posted August 31, 2021 As posted in another thread, possible maps for Sync 3 3.0: Hi guys, I found this download via the power of Google: https://ivsu.binaries.ford.com/owner-package/18547629847/Map_23667292793_Update.zip from this site: https://my-ford-focus.de/en/snyc-maps-download/ Not had the nerve to try it yet... Quote Link to comment Share on other sites More sharing options...
Tolly Posted August 31, 2021 Share Posted August 31, 2021 My Ford dealer contacted me today and apparently the latest SYNC software they have available in the workshop is 3.3 which is why they couldn't help. Now waiting for response from Ford Customer service. Quote Link to comment Share on other sites More sharing options...
Mark-UK Posted August 31, 2021 Share Posted August 31, 2021 4 minutes ago, Tolly said: My Ford dealer contacted me today and apparently the latest SYNC software they have available in the workshop is 3.3 which is why they couldn't help. Now waiting for response from Ford Customer Service. Don't hold your breath https://www.fordownersclub.com/forums/topic/126633-new-sync-3-and-map-updates-available-on-ford-account-website/page/8/?tab=comments#comment-897403 2 Quote Link to comment Share on other sites More sharing options...
Tolly Posted September 3, 2021 Share Posted September 3, 2021 On 8/31/2021 at 7:07 PM, Mark-UK said: Don't hold your breath https://www.fordownersclub.com/forums/topic/126633-new-sync-3-and-map-updates-available-on-ford-account-website/page/8/?tab=comments#comment-897403 I think you were right. Customer Services' response: "Please be advised, your vehicles Sync system is up to date. Different vehicles, specifications and batches may have had further updates at this time; please wait for any new updates to be released for your vehicle. You can do this by keeping an eye on the Ford Sync website: https://www.ford.co.uk/owner/resources-and-support/sync-bluetooth/update#/ " Sigh. 1 Quote Link to comment Share on other sites More sharing options...
YOG Posted September 3, 2021 Share Posted September 3, 2021 On 8/17/2021 at 4:12 PM, YOG said: I have an ST3 2016, which I upgraded from SYNC 2 to SYNC 3. I have used Cyanlabs for all my updates, from SYNC 3, software version: 3.0 Build 19205 (Navigation F9) to the latest SYNC 3, software version: 3.4 Build 21194 (Navigation F10). After the install of Build 21194, I had the No GPS logo (like a no entry road-sign) appear on the Nav screen. It remained, even after a Master Reset. I carried out a reinstall of the previous 21098 (Navigation F10), and everything is back to working fine. OK, at your own risk. Following installing 3.4 Build 21194 (Navigation F10), which gave the "No GPS" logo) and subsequently reverting to 3.4 Build 21098 (Navigation F10) to get it working again. Last night, I went on the CyanLabs website and redownloaded both 3.4 Build 21194 and Navigation F10. This afternoon, I reinstalled them both and everything is working without the "No GPS" logo. 2 Quote Link to comment Share on other sites More sharing options...
mrp140 Posted September 5, 2021 Share Posted September 5, 2021 Hello. I have just recently updated my sync to 3.4 21020. I updated the maps to F10 today. I updated a file log on ford website which now states my sync 3 is all up to date but I need another map download of approx. 8gb even though I have just updated the maps to F10. The last map update I did to F10 was called Map_9152262379_Update.zip\SyncMyRide - ZIP64 archive, unpacked size 9,152,262,353 bytes. The new update Ford states I now require is called Map_8630403394_Update.zip - ZIP64 archive, unpacked size 8,630,403,376 bytes. All the files in the new folder look exactly the same name and size as the ones I have already downloaded in the first map update but just less of them ?? Any advice/explanation would be much appreciated. Quote Link to comment Share on other sites More sharing options...
soprano54 Posted September 7, 2021 Share Posted September 7, 2021 On 9/5/2021 at 9:59 PM, mrp140 said: Hello. I have just recently updated my sync to 3.4 21020. I updated the maps to F10 today. I updated a file log on ford website which now states my sync 3 is all up to date but I need another map download of approx. 8gb even though I have just updated the maps to F10. The last map update I did to F10 was called Map_9152262379_Update.zip\SyncMyRide - ZIP64 archive, unpacked size 9,152,262,353 bytes. The new update Ford states I now require is called Map_8630403394_Update.zip - ZIP64 archive, unpacked size 8,630,403,376 bytes. All the files in the new folder look exactly the same name and size as the ones I have already downloaded in the first map update but just less of them ?? Any advice/explanation would be much appreciated. Thinking back that 8gb update was a false one! 1 Quote Link to comment Share on other sites More sharing options...
YOG Posted September 12, 2021 Share Posted September 12, 2021 On 9/3/2021 at 9:10 PM, YOG said: OK, at your own risk. Following installing 3.4 Build 21194 (Navigation F10), which gave the "No GPS" logo) and subsequently reverting to 3.4 Build 21098 (Navigation F10) to get it working again. Last night, I went on the CyanLabs website and redownloaded both 3.4 Build 21194 and Navigation F10. This afternoon, I reinstalled them both and everything is working without the "No GPS" logo. In case it's of interest, the following is a list of CyanLabs download files in the SyncMyRide folder on my USB stick. These successfully installed the 3.4 Build 21194 (Navigation F10). Quote Link to comment Share on other sites More sharing options...
Tolly Posted September 12, 2021 Share Posted September 12, 2021 On 8/27/2021 at 6:41 PM, Tizer said: From reading other posts on this Forum, Ford may have temporally pulled the updates because a lot of people were finding that their that their Sat Nav stopped working after updating. I think that was for earlier build models mostly. I and a lot of other people have not encountered any problems. I think you were spot on Tizer. Today I now have SYNC updates available for my car on the Ford website, whereas for the past few weeks it insisted my SYNC (v3.3) was up to date. When I get back from holiday I'll give it a go. The loss of GPS thread made me have a look today. Folks on that thread say it's v3.4.21194. What a shame Ford can't be open about these things. As I wrote earlier when I contacted Customer service they simply said I was up to date rather than telling me they'd pulled the updates due to possible problems but hoped to resolve this soon. Quote Link to comment Share on other sites More sharing options...
Alex.S Posted September 12, 2021 Share Posted September 12, 2021 5 minutes ago, Tolly said: Today I now have SYNC updates available for my car on the Ford website Me too. 2.6gb no touching it unless it’s something I need. 1 Quote Link to comment Share on other sites More sharing options...
Mark-UK Posted September 12, 2021 Share Posted September 12, 2021 Over the lasts couple of days my car has reported two over the air updates, and I have noticed some of the voice commands have started to work again ( play : album ) and others have stopped ( browse : Playlists ) I too have the 2.6gb update listed on the website, need to check what version I'm running and what the version the update is. So just went out to the car to check and I'm on 3.4 Build 21020 and while I was looking it did say downloading system update, so I'll just let it do it's own thing. Quote Link to comment Share on other sites More sharing options...
Alex.S Posted September 12, 2021 Share Posted September 12, 2021 I’m on same 3.4 21020 scanning for updates just now….not finding anything so far Quote Link to comment Share on other sites More sharing options...
Alex.S Posted September 12, 2021 Share Posted September 12, 2021 “Software is up to date” not according to the ford website! 1 Quote Link to comment Share on other sites More sharing options...
Mark-UK Posted September 12, 2021 Share Posted September 12, 2021 Would be nice if ford gave us a "what's new in this update" Quote Link to comment Share on other sites More sharing options...
Alex.S Posted September 12, 2021 Share Posted September 12, 2021 53 minutes ago, Mark-UK said: I too have the 2.6gb update listed on the website, As you probably know 2.6gb OTA shouldn’t take long. I got a 20gb OTA about a year ago..took about a week! With me going out to the car a few times a day to get it to connect for a few minutes before it automatically disconnects. 1 Quote Link to comment Share on other sites More sharing options...
Alex.S Posted September 12, 2021 Share Posted September 12, 2021 5 minutes ago, Mark-UK said: Would be nice if ford gave us a "what's new in this update" Absolutely no reason not too! A decent progress bar as well. Quote Link to comment Share on other sites More sharing options...
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