Guest Posted June 4, 2021 Share Posted June 4, 2021 Hi Guys, I was recently made aware of a TSB fix that Ford had published in regards to the common rattling noise issue around the engine heating area (relating to faulty O rings). The Technical service bulletin is No.19-2378 (see TSB document attached) I have Ford Protect extended warranty on my vehicle but the dealer said the warranty doesn't cover O rings. £114 for Diagnostic Check £120 for Faulty O rings Replacement Total £234 WTH? I feel like I have been stabbed in the back by Ford FordEtis - TECHNICAL SERVICE BULLETIN 19-2378.pdf Quote Link to comment Share on other sites More sharing options...
pcaouolte Posted June 4, 2021 Share Posted June 4, 2021 A TSB is supposed to help the dealer to find and fix a problem. It saves the dealer time in diagnosing the problem and trying to invent their own fix, when a fix has already been found. It is not a safety recall or an indication that the fault would be covered by a warranty. The dealer is perfectly entitled to charge you to fix the problem if your warranty doesn't cover it. 1 Quote Link to comment Share on other sites More sharing options...
Aldridge Andy Posted June 4, 2021 Share Posted June 4, 2021 Give Ford Customer service a call and state your case. I guess you could argue that the original design has an issue that causes the noise, hence why there is a TSB to fix the annoying noise. So your car had a design issue for which their is a known fix. The dealer that has carried out the work needs to be paid one way or another. If you argue your case well, and you have a full dealer service history then that relationship may allow you to recoup some / all costs from Ford UK Quote Link to comment Share on other sites More sharing options...
Guest Posted June 5, 2021 Share Posted June 5, 2021 As always you guys provide excellent advice. I will firstly try to get a response from Ford Protect but if they fail to resolve the issue will contact Ford Cuatomer Services Quote Link to comment Share on other sites More sharing options...
MarksST Posted June 5, 2021 Share Posted June 5, 2021 That TSB is to fit 2 O rings not to replace any, did they replace some O rings on yours? If so it may have had the TSB done with a previous owner or on a service visit, if the O rings were worn, then by the wording in the warranty T&Cs the dealer is probably right. Quote Link to comment Share on other sites More sharing options...
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