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1.0 EcoBoost 'wet belt' issue


LiloLea
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If you get no joy after all that (which I doubt) and you can't afford a new engine then I would strongly recommend pulling the vehicle and sourcing a good 2nd hand engine (around £1,200-1,500) with warranty, get it fitted and sell the car ASAP and, like me, never buy another Ford again

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4 minutes ago, alexp999 said:

Just FYI, the sale of goods act has been replaced by the consumer rights act. You can make the same claim, just make sure you quote the correct act so they are aware you know your rights. 

Yes it has, sorry and thanks Alex

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1 hour ago, Sarah46 said:

No idea really what we do from here, we can't afford the £4,861.00 to fix it, still paying for Finance

As stated above, you are still in the game !! your vehicle is under finance so keep up the fight. I think at this point a trip to a specialist solicitor would be a wise move. Have a look on line there are a number of them who will give you a 30 minute 'Free' or £50 consultation. It might well help point you in the right direction.

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21 hours ago, TomsFocus said:

I do feel for your situation, but realistically I can't see Ford giving anything more than a goodwill gesture of around 50% as they're already doing.

Hi Tom,

If this was a true 50% deal then maybe we would be interested - but 50% of £7,108 = £3,554 each.  In this case we are being asked to pay £4,861.00 because our rate is being done at retail cost, whilst their figure of £2,247 was calculated at warranty rate and so much cheaper. Again, she couldn't tell us why this was, and I feel like she probably shouldn't have told us at all, but she got cornered when we were pushing for her to tell us what the £2k goodwill is made up of.

Hopefully the manager that is going to call us back today ( hahahaha ) will explain it all ! 

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23 minutes ago, Sarah46 said:

Hi Tom,

If this was a true 50% deal then maybe we would be interested - but 50% of £7,108 = £3,554 each.  In this case we are being asked to pay £4,861.00 because our rate is being done at retail cost, whilst their figure of £2,247 was calculated at warranty rate and so much cheaper. Again, she couldn't tell us why this was, and I feel like she probably shouldn't have told us at all, but she got cornered when we were pushing for her to tell us what the £2k goodwill is made up of.

Hopefully the manager that is going to call us back today ( hahahaha ) will explain it all ! 

Sounds like the dealer is trying to make money out of the situation. Why aren’t they doing it at the warranty rate?

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As soon as Ford agree to contribute, it should be done at warranty rate

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So after a call with the Manager, questions have been answered although not to our satisfaction - but answered.

1. After the review they have upped their offer by another £200, which is nothing considering what we still have to pay.

2. In reference to the warranty / retail issue - the manager has advised that is the way it always is, and that someone should have explained that to us. The customer will always pay the retail cost and they will pay the warranty rate, they said that is what is sent to them from the dealerships - but we assume that they actually ask them to provide the cost at warranty rate.  As far as they are concerned they have offered us 52% of the cost, and she is very sympathetic with us as she admitted she would not be happy with what they are offering, and a lot of people have complained about the retail and warranty differences when being given their quotes.

 

We do have someone calling us back tomorrow, but we will then have to make a decision as to what we do next. We have looked into a 2nd hand engine but the reviews have been awful at best, people given a quote for the engine and then extra charges being added and if they don't pay they hold your car, some people have ended up paying more than 3 or 4 times the original quote. We don't pay, take the car back and have it sat on the drive and sell for parts and continue paying finance on a car that doesn't work. We try and get a loan for the cost, fix it and sell it and hope we can clear the finance. 

This whole situation has had me in bits, am stressed as to how we pay for this. I honestly don't know.

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1 hour ago, Sarah46 said:

So after a call with the Manager, questions have been answered although not to our satisfaction - but answered.

1. After the review they have upped their offer by another £200, which is nothing considering what we still have to pay.

2. In reference to the warranty / retail issue - the manager has advised that is the way it always is, and that someone should have explained that to us. The customer will always pay the retail cost and they will pay the warranty rate, they said that is what is sent to them from the dealerships - but we assume that they actually ask them to provide the cost at warranty rate.  As far as they are concerned they have offered us 52% of the cost, and she is very sympathetic with us as she admitted she would not be happy with what they are offering, and a lot of people have complained about the retail and warranty differences when being given their quotes.

 

We do have someone calling us back tomorrow, but we will then have to make a decision as to what we do next. We have looked into a 2nd hand engine but the reviews have been awful at best, people given a quote for the engine and then extra charges being added and if they don't pay they hold your car, some people have ended up paying more than 3 or 4 times the original quote. We don't pay, take the car back and have it sat on the drive and sell for parts and continue paying finance on a car that doesn't work. We try and get a loan for the cost, fix it and sell it and hope we can clear the finance. 

This whole situation has had me in bits, am stressed as to how we pay for this. I honestly don't know.

Have you taken this up with ford's customer relations centre directly? May be worth a shot... I've had mixed reviews about them, but anything is worth a try at this stage!

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14 hours ago, TDCiST said:

Have you taken this up with ford's customer relations centre directly? May be worth a shot... I've had mixed reviews about them, but anything is worth a try at this stage!

Hi TDCiST

This is the Manager at the Ford Customer relations centre we are speaking with, we mailed them when this first happened about 6/7 weeks ago.. this is how long it has taken them lol ridiculous really.

Even the survey they send you when you first mail about your issue will depend on what you get, as one of the first questions on it is " have you ever owned a Ford before?" another little nugget she imparted to us... since our car has been with the dealership, Ford have paid out "goodwills" on 5 cars with engine issues that we know about, at least one a week. I'm sure our contact there is telling us this to give us hope, but in reality it just makes you realise the scale.

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