AndyP1957 Posted October 20, 2022 Share Posted October 20, 2022 Finally got round to updating Sync 3 The installation in car went smoothly and completed successfully Cannot get the Ford uk website to accept the Log File though for their records. Followed all the troubleshooting to get a new log file (three times tried) and still it rejects The card is correctly formatted as ex-format. I downloaded the interrogator files from Ford to generate a new xml file Anyone any ideas what should try next or can I just ignore it. ALSO how do you get updated maps for the SatNav thanks Quote Link to comment Share on other sites More sharing options...
alexp999 Posted October 20, 2022 Share Posted October 20, 2022 Does it give some sort of error when you upload the XML? Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 20, 2022 Author Share Posted October 20, 2022 Hi - each time I get Sorry, error, try again later! I have reformatted the usb stick each time between attempts I'm wondering if there could be a more updated version of the update and, the fact that I have used one I downloaded 3 or 4 months ago is the problem Quote Link to comment Share on other sites More sharing options...
alexp999 Posted October 20, 2022 Share Posted October 20, 2022 The filesystem format only affects getting it started in the car. It will not affect being able to upload the XML. You say you've tried the interrogator file from the troubleshooting section, so that should rule out a problem with an old update. Have you tried a different web browser? Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 20, 2022 Author Share Posted October 20, 2022 good idea will just try again with different browser Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 20, 2022 Author Share Posted October 20, 2022 Usually use Chrome so this time tried Edge but got same error Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 20, 2022 Author Share Posted October 20, 2022 Going back to my earlier thought about a newer update, just decided to download the latest one and it is much larger in size than the previous at 3.3gb appx zipped archive Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 20, 2022 Author Share Posted October 20, 2022 ok this is getting weird - the latest update I downloaded just now installed fine - still did not work. I have matters showing sync 3 v3.4 BUILD 22110_PRODUCT earlier this was 211094 so this was another update Maps stayed same at F8 Quote Link to comment Share on other sites More sharing options...
alexp999 Posted October 20, 2022 Share Posted October 20, 2022 It's still saying an error when you upload with the new XML? I assume your VIN is correct? The VIN is in the name of the XML. Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 20, 2022 Author Share Posted October 20, 2022 Yes, the VIN is correct the V5, matches to the prepared xml file Just tried the Interrogator on this second update, and still get the error message Just a thought the error message says "try again later " wonder if the website is the problem Quote Link to comment Share on other sites More sharing options...
SgtAWilson Posted October 20, 2022 Share Posted October 20, 2022 Sounds more like Fords end than yours if you have a XML file created correctly on the USB. You could always try and connect your car to your WiFi, which will then send the relevant information to Ford that way. 1 Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 21, 2022 Author Share Posted October 21, 2022 not too sure how to link that in but will certainly investigate this Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 21, 2022 Author Share Posted October 21, 2022 starting to think must be their end on the website as cannot even get to the section getting error message not available a problem has been reported Quote Link to comment Share on other sites More sharing options...
SgtAWilson Posted October 21, 2022 Share Posted October 21, 2022 That is strange, 'cos I can certainly get to the proper page: https://secure.ford.co.uk/owner/resources-and-support/sync-bluetooth/update#/ and check my vin Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 21, 2022 Author Share Posted October 21, 2022 weird using your link instead of the one I bookmarked yesterday got in ok - still showing error message though for the xml file - sorry, error, tryagain later! is the exact wording Quote Link to comment Share on other sites More sharing options...
SgtAWilson Posted October 21, 2022 Share Posted October 21, 2022 It must be Fords side. Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 21, 2022 Author Share Posted October 21, 2022 I think so as to totally eliminate my computers two browsers, I tried using my phone to upload the file and still wouldnt work So frustrating as cannot get access to an up todate map file - my current one is F8 which has been there since purchased in 2020 Can anyone confirm the current software build and map number Quote Link to comment Share on other sites More sharing options...
Jeffas Posted October 21, 2022 Share Posted October 21, 2022 I've been trying to upload an XML file for a few weeks, but get the error everytime. I tried to contact Ford via the website but all I got was a message back to contact my dealer. Quote Link to comment Share on other sites More sharing options...
SgtAWilson Posted October 21, 2022 Share Posted October 21, 2022 On a 2020 (70) plate Focus, using official Ford update - my software build is: Sync 3.4 - 22110_product and maps: F11 1 Quote Link to comment Share on other sites More sharing options...
Steve716 Posted October 21, 2022 Share Posted October 21, 2022 I have updated maps which was successful but as your problem the ford web site will not accept my upload. I get the same fault as you "sorry, error, try again later" Will try again later Cheers Steve Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 21, 2022 Author Share Posted October 21, 2022 Cheers Sgt, that confirms I have the right system update installed, just need the maps to go from 8 to 11 Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 21, 2022 Author Share Posted October 21, 2022 I've emailed them re the problem and also pointed to this thread I have asked that as my update for the system is correct can they sort it so I can download the Maps, alternatively to email the file to me Watch this space ! Quote Link to comment Share on other sites More sharing options...
alexp999 Posted October 21, 2022 Share Posted October 21, 2022 11 minutes ago, AndyP1957 said: I've emailed them re the problem and also pointed to this thread I have asked that as my update for the system is correct can they sort it so I can download the Maps, alternatively to email the file to me Watch this space ! Check your messages 😉 Quote Link to comment Share on other sites More sharing options...
Jojo2002 Posted October 21, 2022 Share Posted October 21, 2022 On 10/20/2022 at 3:29 PM, AndyP1957 said: Finally got round to updating Sync 3 The installation in car went smoothly and completed successfully Cannot get the Ford uk website to accept the Log File though for their records. Followed all the troubleshooting to get a new log file (three times tried) and still it rejects The card is correctly formatted as ex-format. I downloaded the interrogator files from Ford to generate a new xml file Anyone any ideas what should try next or can I just ignore it. ALSO how do you get updated maps for the SatNav thanks Once it accepts the update of the sync software it will release the sat nav map update. It won't release the map update until the software has been updated. Might be an idea to reformat your USB stick/card and try the software update again. The log won't create until the car has been switched off and locked then left for at least 2 minutes then unlocked and restarted. The USB stick/card must remain in place until after the lock /restart process. The map update is almost 32GB in size. I've downloaded it but not installed yet as they say it can take up to 90 minutes to install. Quote Link to comment Share on other sites More sharing options...
AndyP1957 Posted October 21, 2022 Author Share Posted October 21, 2022 Hi JoJo had tried the update 3 times with fully formatted different sticks and not quick formatting either. I'm happy the update is successful from what someone else confirmed elsewhere in this thread, when checking it to my current version in the car Certainly a large update, the system one took me about 30 minutes so guess eventually 90 minutes could well be expected in due course Quote Link to comment Share on other sites More sharing options...
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