EatYourVegFPV Posted October 6 Share Posted October 6 Hi everyone. I'm desperate for some help with my bluetooth issue and believe me, I've tried doing all the research I can but with no joy. This car is new to me, but a 2011 Focus, Mk3. It has the Sony Sync radio (version 1 I believe but I can't be 100% sure as I can't access any menus to verify that) and the phone button will not activate any screens/menus. I cannot select either of the Sync menus either. I also don't seem to be able to get a successful master reset by disconnecting the battery and removing fuses. My radio presets always remain stored which as far as I've read, they shouldn't after a master reset. I've tried to explain things as best as possible in this video I've made: bluetooth & phone button not working - 2011 Focus Mk3" width="200" data-embed-src="https://www.youtube-nocookie.com/embed/Bk4_cAwnzyk?feature=oembed"> If you can help I'll be EXTREMELY grateful and even Paypal you some funds as a thank you because I've been struggling with sorting this issue for about two weeks now. Thanks very much in advance. Quote Link to comment Share on other sites More sharing options...
unofix Posted October 6 Share Posted October 6 MMMMmmmmmmm............ Well you have covered most things. There is of course no guarantee that the bluetooth module that was fitted when you bought the car was the correct one, someone may have changed it before. I kind of suspect that you just actually have a broken radio but before jumping to conclusions have you connected up FORScan and see if there are any DTC's for the audio system ? Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 6 Author Share Posted October 6 1 hour ago, unofix said: MMMMmmmmmmm............ Well you have covered most things. There is of course no guarantee that the Bluetooth module that was fitted when you bought the car was the correct one, someone may have changed it before. I kind of suspect that you just actually have a broken radio but before jumping to conclusions have you connected up FORScan and see if there are any DTC's for the audio system ? Yep, you're right. I know it sounds silly but the module that's fitted is definitely the right shape, but of course I don't know if it's the right part number. Do you know of any way of checking? I have been working on the assumption that as long as it's been the same shape module I've been swapping, from a car of similar model, then the part numbers just related to batches or something, but would be interchangeable. It has been something I'd been considering though, as is the problem being the main radio unit itself but it 'felt' more likely to be the bluetooth module. No, I must admit I know very little about FORscan so far. I believe it's something I can do myself, correct? I don't know what DTC's are yet, sorry. This evening I've realised that if I sit in the car and just do a bluetooth search on my phone, I can pick up "Ford Audio" and when I try to connect, a voice plays over the Speakers asking my to enter the PIN code shown on the radio display, which of course doesn't show anything other than the same radio station screen in my video. I've tried all the usual default numbers but of course it doesn't connect. That seem to show that some aspect of the bluetooth is working enough to be doing that, but no more. Thanks very much for the input. Quote Link to comment Share on other sites More sharing options...
unofix Posted October 6 Share Posted October 6 1 hour ago, EatYourVegFPV said: Do you know of any way of checking? I have been working on the assumption that as long as it's been the same shape module To be honest there is no absolute way of knowing what is the correct bluetooth module for your car. You can just leave it disconnected (many models are not fitted with one) and see if things improve. FORScan is diagnostic and programming software for Ford models (and some Mazda). All you need is a Windows laptop and a 'vLinker FS' connection cable. - See info in post below. DTC = Diagnostic Trouble Code. It's a system of fault codes used by all manufactures, but Ford have many additional codes that can only be read by FORScan, not a generic code reader. 1 Quote Link to comment Share on other sites More sharing options...
unofix Posted October 6 Share Posted October 6 On 4/7/2024 at 8:59 PM, unofix said: FORScan (for use with Windows Laptop) : https://forscan.org/download.html It's what many Ford owners use including some Ford technicians. vLinker FS, cable for laptop: https://www.amazon.co.uk/Vgate-vLinker-Adapter-FORScan-MS-CAN/dp/B0952P4MLP vLinker FD, for android phone: https://www.amazon.co.uk/Vgate-Bluetooth-vLinker-Scanner-Diagnostic/dp/B08H82WC8L vLinker FD+, for iPhone: https://www.amazon.co.uk/Vgate-Bluetooth-vLinker-Scanner-Diagnostic/dp/B08H8JHWP2 Search Tag: FORScan123 Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 6 Author Share Posted October 6 18 minutes ago, unofix said: To be honest there is no absolute way of knowing what is the correct Bluetooth module for your car. You can just leave it disconnected (many models are not fitted with one) and see if things improve. FORScan is diagnostic and programming software for Ford models (and some Mazda). All you need is a Windows laptop and a 'vLinker FS' connection cable. - See info in post below. DTC = Diagnostic Trouble Code. It's a system of fault codes used by all manufactures, but Ford have many additional codes that can only be read by FORScan, not a generic code reader. Thanks again for the help. I've just ordered a vLinker FS which should be with me at some point tomorrow and I'll keep this post updated as I find out more. I have to get to the bottom of this as a working hands-free is essential for me. 1 Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 7 Author Share Posted October 7 Okay, an update... I received the vLinker so downloaded FORscan onto my ancient Windows 8 laptop. That all seems to be working but having bought a 1-year licence, after entering the activation key and it saying "success", it still shows a standard licence even after restarting/rebooting/reconnecting. Any ideas why that would be? Also, there were a number of what I think were previous DTC's stored, mainly due to low battery voltage as far as I an tell, which I did know happened because the car has a brand new battery fitted. So I cleared all those codes, rescanned and it's showing just one DTC now, for the Front Control/Display Interface Module and the code is U2101 - ControlModule Configuration Incompatible. I've tried using FORTscan to reboot all the relevant modules as far as I can work out: Front Control/Display Interface Module, Speech Recognition Module, Audio Control Module and Instrument Panel Control module but everything remains the same. I still have all my previously stored radio stations there if that means anything...? I've attached a picture of what appears when I view the configuration for the Front Control/Display Interface Module (FCDIM) in case that means anything to anyone who may be able to help. I can't see any means of altering any of that configuration within FORscan though, even if my full licence key was working, so I'm not sure what to do next... Quote Link to comment Share on other sites More sharing options...
unofix Posted October 7 Share Posted October 7 4 hours ago, EatYourVegFPV said: Control/Display Interface Module and the code is U2101 - ControlModule Configuration Incompatible. I would guess that either it has been changed previously or that someone has been playing with FORScan and have changed settings. You can use FORScan to download the "AsBuilt" files for your car form Ford which would put the module back to the way it was. You need to have your laptop connected to the car and also to the internet. Select the module to restore and look at the bottom of the page for the "AB" button to begin the process. Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 7 Author Share Posted October 7 30 minutes ago, unofix said: I would guess that either it has been changed previously or that someone has been playing with FORScan and have changed settings. You can use FORScan to download the "AsBuilt" files for your car form Ford which would put the module back to the way it was. You need to have your laptop connected to the car and also to the internet. Select the module to restore and look at the bottom of the page for the "AB" button to begin the process. Aha. That sounds logical and like a plan... Thanks. I'm just working on getting the full licence version of FORscan to work for me as it won't allow me to do any programming without that, then I'll give that a whirl. Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 7 Author Share Posted October 7 Okay, so I’ve got the full licence key working, that was a simple firewall thing… But I can’t find a way to reset the FCDIM to As Built because it doesn’t appear to be in the list of reprogramming possibilities. I’ve attached a picture of all I see. Am I missing something @unofix? 1 Quote Link to comment Share on other sites More sharing options...
JW1982 Posted October 7 Share Posted October 7 Just ignore the U2101 DTC code on the FCDIM. This code is present in most MK3's with the 4.2 or 5 Inch full color FCDIM. The DTC code is known to be caused by a software update. The update introduces a new part of ASBUILT code that is now blank because the vehicle ASBUILT data does not contain this specific part of data. The DTC code can be solved by manually changing the ASBUILT data but since the DTC code itself does not affect the functionality of the FCDIM in any way it is not really worth the effort. Note that a 2011 Focus MK3 does not have the SYNC 1.0 system. It has the old 2nd generation Bluetooth/Voicecontrol system which perfectly matches the 8M5T-19C112-AS single language (English) Bluetooth/Voicecontrol module that is shown by Forscan. This is basically the exact same 2nd generation Bluetooth/Voicecontrol system that was also used on the Focus MK2.5. Unfortunately failure of these Bluetooth/Voicecontrol modules is quite common. Also be aware that even if this bluetooth System works it is outdated by todays standards. The latest available update for this system was released in November 2012. Since then many things have changed regarding bluetooth Connectivity and compatibility issues between newer phones (especially Iphones) and the old Bluetooth/Voicecontrol system are not uncommon. Since the audio system menu shows SYNC settings I suspect that someone changed the ACM and/or FCDIM which resulted in an incompatibility issue. Most Bluetooth/Voicecontrol based ACM and FCDIM modules are different from the newer SYNC 1.0/1.1 based ACM and FCDIM modules and therefore are not interchangeable. 2 Quote Link to comment Share on other sites More sharing options...
unofix Posted October 7 Share Posted October 7 1 hour ago, EatYourVegFPV said: But I can’t find a way to reset the FCDIM to As Built because it doesn’t appear to be in the list of reprogramming possibilities. I’ve attached a picture of all I see. Am I missing something To be honest, I don't know 🤔 Start again with a FORScan and connect to the vehicle. It will say it has found a previous version of the car and do you want to use that. Answer 'No' and FORScan will do a full rescan of all modules. Then check and see if it appears in the list. @Tizer might have some ideas. 1 Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 8 Author Share Posted October 8 8 hours ago, JW1982 said: Just ignore the U2101 DTC code on the FCDIM. This code is present in most MK3's with the 4.2 or 5 Inch full color FCDIM. The DTC code is known to be caused by a software update. The update introduces a new part of ASBUILT code that is now blank because the vehicle ASBUILT data does not contain this specific part of data. The DTC code can be solved by manually changing the ASBUILT data but since the DTC code itself does not affect the functionality of the FCDIM in any way it is not really worth the effort. Note that a 2011 Focus MK3 does not have the SYNC 1.0 system. It has the old 2nd generation Bluetooth/Voicecontrol system which perfectly matches the 8M5T-19C112-AS single language (English) Bluetooth/Voicecontrol module that is shown by Forscan. This is basically the exact same 2nd generation Bluetooth/Voicecontrol system that was also used on the Focus MK2.5. Unfortunately failure of these Bluetooth/Voicecontrol modules is quite common. Also be aware that even if this Bluetooth System works it is outdated by todays standards. The latest available update for this system was released in November 2012. Since then many things have changed regarding Bluetooth Connectivity and compatibility issues between newer phones (especially Iphones) and the old Bluetooth/Voicecontrol system are not uncommon. Since the audio system menu shows SYNC settings I suspect that someone changed the ACM and/or FCDIM which resulted in an incompatibility issue. Most Bluetooth/Voicecontrol based ACM and FCDIM modules are different from the newer SYNC 1.0/1.1 based ACM and FCDIM modules and therefore are not interchangeable. That's very interesting info, and really appreciated, thank you so much. It also makes sense. I'm sure you'll expect that my next question is going to be if you have any idea what the part numbers of the suitable ACM and FCDIM modules would be for my exact car so I can go on the hunt for them to replace whatever is in my car? I've attached a picture I took when I was first replacing the bluetooth module with another of the same part number, and you can see the ACM which has pink paint marker all over it. Typically that's the sort of thing a breaker would do to mark parts they're selling in my experience. Do you agree or is that something Ford do themselves do you know? That may indicate whether the ACM has been swapped in my mind although in FORscan it shows that the ACM has my VIN number attached but is that also something that could be reprogrammed after swapping so not an indicator of it being the original unit? I'll pull the FCDIM screen out soon and see if there are any markings or indicators that it has been swapped too. I've tried using motorcraftservice dot com as suggested after some research I've done to retrieve As Built data should I need it in the future but it doesn't seem to be available to me. I'm not sure if because the research I've done is outdated, it's because I'm in the UK (all the research seemed to be from the US) or I'm doing something wrong there. Of course, I'm using an iPhone 15 so what you've said about compatibility even if I get the system working is a worry but I'm willing to take that risk as getting handsfree is so important to me. Once again, thanks very much for the help here. Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 8 Author Share Posted October 8 8 hours ago, unofix said: To be honest, I don't know 🤔 Start again with a FORScan and connect to the vehicle. It will say it has found a previous version of the car and do you want to use that. Answer 'No' and FORScan will do a full rescan of all modules. Then check and see if it appears in the list. @Tizer might have some ideas. Well you certainly know more than I do but I'm slowly learning! Thanks again for the help, I'll give that suggestion a go. JW1982 and yourself have been very helpful and I wouldn't have reached as far as I have into my problem without you. Quote Link to comment Share on other sites More sharing options...
Tizer Posted October 8 Share Posted October 8 8 hours ago, unofix said: To be honest, I don't know 🤔 Start again with a FORScan and connect to the vehicle. It will say it has found a previous version of the car and do you want to use that. Answer 'No' and FORScan will do a full rescan of all modules. Then check and see if it appears in the list. @Tizer might have some ideas. That's what I would try as well, other than that I don't have any other ideas. 1 1 Quote Link to comment Share on other sites More sharing options...
EatYourVegFPV Posted October 8 Author Share Posted October 8 21 minutes ago, Tizer said: That's what I would try as well, other than that I don't have any other ideas. That's okay, it's certainly more than I knew. It seems like JW1982 might be on the right lines of some of the components in my system having been changed by someone at some point and them not all working together now. That does make logical sense but I'll certainly give unofix's suggestion a go also. Quote Link to comment Share on other sites More sharing options...
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