olly Posted March 31, 2011 Share Posted March 31, 2011 Just a bit of advice for what its worth.......If you are unfortunate enough, like me to have had various ongoing faults with your new fiesta (mine is a 59 TIT) bought from new, do not, like me, make the mistake of complaining directly to Ford Customer Services...they have gone to great lengths in quite a few long and tiring phone conversations to make it clear that Ford Motor Company accept NO RESPONSIBILITY WHATSOEVER for the poor quality of manufacture/componants of the vehicle which I purchased, be warned that contacting them is a pointless and tiresome excercise. I have been told that the correct route of complaint is direct to the Dealer as ALL RESPONBSIBILITY lies with them.....so to summarise if you are concerned with any issues....dont wait....complain long and hard at the Dealership !!! Quote Link to comment Share on other sites More sharing options...
RCJ Posted March 31, 2011 Share Posted March 31, 2011 Many products are the same! The product is purchased from the distributer and they then accept full responsibility over the products. You'll find the customer service is there for if the distributer is not doing there job correct as a representative of the company Quote Link to comment Share on other sites More sharing options...
steve271 Posted March 31, 2011 Share Posted March 31, 2011 Its the same old story, as soon as a company has got the money they want out of you they dont give a s*!t Quote Link to comment Share on other sites More sharing options...
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