gaz69 Posted March 4, 2009 Share Posted March 4, 2009 I have a 2006 Focus that is still within its warranty till December 2009, I noticed that the N/Side head light now has condensation behind the lens cover. I called my local Ford Dealer who said that this wouldn't be covered under the warranty and I would have to pay for it myself! Does anyone know if this is true or even if someone has come across this problem before. Cheers Gaz Quote Link to comment Share on other sites More sharing options...
Whelk8891 Posted March 4, 2009 Share Posted March 4, 2009 Does anyone know if this is true or even if someone has come across this problem before.Which problem? Headlight condensation, or Ford not honouring warranties?The latter, yes. They're very good at it. You've more chance of getting Robert Mugabe to set up a children's home for white orphans whose parents were killed in mysterious farming accidents. Quote Link to comment Share on other sites More sharing options...
DONFRAMAC Posted May 2, 2009 Share Posted May 2, 2009 Someone on this forum has stated that FORD only cover the engine/gearbox area after the first year, as far as breakdowns are concerned. "Trim" is used as a let-out category, generally. Some paint problems have been honoured, however, and batteries and tyres are covered by their manufacturers. Personally, I think all Japanese brands, have a vastly more responsible attitude to customer relations, but in many cases it is the individual dealership which earns the reputation. My own experience of VAG dealers, also shows patchiness, all across the U.K. Toyota has recently drafted-in a senior man from LEXUS, to front TOYOTA G.B. customer relations dept., who were clearly relying on their dealers too much. SEAT, FIAT, and ALFA ROMEO have been dumping dealers, and recruiting better ones. Quote Link to comment Share on other sites More sharing options...
whizzer Posted May 2, 2009 Share Posted May 2, 2009 Do you know why the condensation is there? Have they told you what causes it? If the new part is exactly the same as the old one though it wont last much longer than the original one unless they have done something to cure the problem. Quote Link to comment Share on other sites More sharing options...
SierraYankee99 Posted May 2, 2009 Share Posted May 2, 2009 It'll most likely be the seal on the rear cover of the headlight unit thats fooked. Quote Link to comment Share on other sites More sharing options...
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