nufsedok Posted May 8, 2014 Share Posted May 8, 2014 good evening.I have a 2011 Grand C Max titanium X with the sony dab unit installed.While driving on Saturday the radio totally stopped as if my daughterhad switched it off and the small display screen on the console abovethe radio went totally black. The On/off button failed to bring it backto life. I also noticed shortly after that my voice control paddle onthe right of the steering wheel was no longer requesting an input whenpulled and then I noticed that the rear parking sensors were also notworking when trying to park.Obviously this all sounded like a fuse had gone so checking the handbookit says fuse 79 (voice control/radio/navigation/dvd/cd/door lockbutton)was the correct one. Checked this and it was fine but replaced itanyway just in case. Then tried the fuse 67 (information andentertainment display) and 69 ( Instrument cluster) but these were bothfine too. I then proceeded to check all fuses to the car ie enginecompartment, boot compartment and passenger footwell panel and couldn'tfind anything blown.Any clues out there? Quote Link to comment Share on other sites More sharing options...
MattDRX Posted May 9, 2014 Share Posted May 9, 2014 If you pull the Radio out it should have it's own fuse in the back of it as well, give that a check. Quote Link to comment Share on other sites More sharing options...
jeebowhite Posted May 12, 2014 Share Posted May 12, 2014 if the rear fuse on the radio hasnt resolved it, then check the wiring looms in the GEM Board int he passenger footwell and make sure that all the harnesses are securely in place. Quote Link to comment Share on other sites More sharing options...
graham@78 Posted June 3, 2014 Share Posted June 3, 2014 Hi all I have the same fault at the moment and have to wait for June 16th for ford to look at it.I have ckecked looms and fuses but still same fault.Has any body solved the problem yet. Quote Link to comment Share on other sites More sharing options...
nufsedok Posted June 3, 2014 Author Share Posted June 3, 2014 Hi Newbie I had to send a serious compaint to Fords Customer Relationship Centre about the entire episode I have had with fords trying to fix this problem. (Fords had my vehicle for 4 days amd said they had spent over 9 hours looking at it but then wanted to charge me £350 for a further 3 hours worth of investigations with no guarantee that they would find the fault). In the end I did recieve a nice email back from Ford Customer Relationship Centre asking me to book it back into my local Ford dealership would would repair the fault free of charge. They have now had my car for 2 days and today I didn't get a call to let me know they had solved the problem or even to give me an update on how they were getting on with it. Needless to say they will be getting another email from me to complain about their total lack of customer service. I will let you know if they ever manage to diagnose the problem and what they found it to be. keep in touch Quote Link to comment Share on other sites More sharing options...
graham@78 Posted June 4, 2014 Share Posted June 4, 2014 Hi Maybe they will have sorted it by time mine goes in. I wondered if they had changed the sony unit as I think it could be that.When I reverse and press the radio on button I get my rear sensor guide on the display but no sound.If you do not press radio on you get nothing. Look forward to you getting sorted. Best regards graham Quote Link to comment Share on other sites More sharing options...
jeebowhite Posted June 4, 2014 Share Posted June 4, 2014 Got to love these guys, some are cowboys! definately get that email out there. I would also be looking for a refund or a part refund at least for the diagnostics. Quote Link to comment Share on other sites More sharing options...
nufsedok Posted June 4, 2014 Author Share Posted June 4, 2014 hi jeebowhite I refused to pay the £350 and demanded they returned my vehicle unfixed as they had had it for 4 days and I needed my car for the weekend. They couldn't even diagnose the fault and said that the pc had turned up 31 faults which all would need exploring? It was after this that I emailed their head office customer relationship centre who arranged with the dealership to book it in for a free of charge repair. :) Bet that went down well with them! I sent another email to their customer services last night to say that I wouldn't be contacting the dealership for an update any more and that I would let the customer services chase them up on my behalf and get back to me with an update. Customer services rang me at 3pm today to say they had chatted with the dealership and they were very sorry that no-one had rung me back yesterday and were even more sorry to say that the needed to keep the car again tonight to repair it tomorrow. Customer services also told me that she had asked the dealership to give me a call to confirm that everything ws going to be fixed tomorrow and to appologize for everything. Guess what? They didn't bother to ring me :) Another email going off to customer services tonight to keep them updated with their dealerships incredibly poor service. Just jope that the car is fixed tomorrow and that I will never have to set foot on their forecourt again. Will post an update tomorrow night to keep you all informed of the progress hopefully Graham this will help you out with getting your diagnosed too. Darren Quote Link to comment Share on other sites More sharing options...
jeebowhite Posted June 5, 2014 Share Posted June 5, 2014 Cant say I blame you for doing what you did, but its a disappointment that you still get ignored. Fingers crossed they actually sort themselves out this time. Quote Link to comment Share on other sites More sharing options...
nufsedok Posted June 5, 2014 Author Share Posted June 5, 2014 joy at last :) picked up car today and all fixed (no charge either.) Even got a big phonecall appology from Dagenham motors about not keeping me informed of thier progress over the past few days. The report says they replaced the FCDIM (Front control/display interface module) which has cured the radio, bluetooth, voice control and rear parking sensors. Strange thing is that I have still have all of my pre-programmed tel numbers and bluetooth connected phones come up when I start up so I guess all of these items and stored elsewhere on some other memory in the dash or radio system. At least it works though and that is the main thing so I guess this is a happy ending Darren Quote Link to comment Share on other sites More sharing options...
jeebowhite Posted June 5, 2014 Share Posted June 5, 2014 Good Result Darren, its not the unit they replaced directly, its just the interface module between what you see and what goes on in the backend :) so thats why everything appears the same. Good result none the less! Quote Link to comment Share on other sites More sharing options...
graham@78 Posted June 6, 2014 Share Posted June 6, 2014 Good result in the end.My car is booked in under warranty and I will inform them before they start work as to your results and bad service.I have in the past had some doggy dealings with servicing at a ford franchise.It went in for service and came out with sensors left unplugged and air pipes off,this led engine fault light being on by time I was home.Not impressed. Thanks for all the info . Cheers Graham Quote Link to comment Share on other sites More sharing options...
graham@78 Posted June 6, 2014 Share Posted June 6, 2014 I forgot to ask if you know we're this module is so I could check connections. Cheers Graham Quote Link to comment Share on other sites More sharing options...
nufsedok Posted June 6, 2014 Author Share Posted June 6, 2014 Hi graham the FCID screen is the small one above the radio under the rear view mirror which shows the time/temp etc. Not excatly sure where the module is that they say they replaced. (if they replaced it at all - they may have just found a loose wiring harness somewhere else) The wiring loom for all of this may be in the passenger or drivers footwell for all iKnow. Sorry but can't be any more use for this one. Darren Quote Link to comment Share on other sites More sharing options...
graham@78 Posted June 30, 2014 Share Posted June 30, 2014 They looked at the car on June 16th and said the sony radio is faulty,we are ordering another.Just rang and waiting for them to ring back,Still all sorts off and has been sine before whit bank hol.Next car will be something else????.. Quote Link to comment Share on other sites More sharing options...
jeebowhite Posted June 30, 2014 Share Posted June 30, 2014 at least its a warranty fix I guess! Quote Link to comment Share on other sites More sharing options...
omegastoopreme Posted April 24, 2020 Share Posted April 24, 2020 sorry to bump an old post but where is the rear fuse and how do you access it? my 2012 titanium has no power to any of the radio/info system/phone etc it just went off while i was driving and think it may be this fuse that's been mentioned as the footwell ones seemed ok. Quote Link to comment Share on other sites More sharing options...
Andy8 Posted August 4, 2021 Share Posted August 4, 2021 On 4/24/2020 at 1:49 PM, omegastoopreme said: sorry to bump an old post but where is the rear fuse and how do you access it? my 2012 titanium has no power to any of the radio/info system/phone etc it just went off while i was driving and think it may be this fuse that's been mentioned as the footwell ones seemed ok. hi did you manage to fix the issue as i am havig the same issue thanks andy Quote Link to comment Share on other sites More sharing options...
unofix Posted August 4, 2021 Share Posted August 4, 2021 Hello Andy, welcome to the Ford Onwers Club. This thread is so old (started back in 2014) and mixed up you would be better starting a new thread in the Focus forum. If I remember correctly there is a fuse on the back of the radio but you will have to remove it to be able to get at it. Then of course a Fuse doesn't blow without a reason so it is probable your radio is faulty. Quote Link to comment Share on other sites More sharing options...
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