So this is what is meant by fords " patchy " dealer network , I suppose you could ask to speak with the service manager and explain your concerns and see if they will offer you some kind of goodwill gesture

You brought the broken armrest to the dealers attention, then you are asking for a repair. They declared it not warrantable after examining it but still tried to fix it for you. As this would then require a replacement part I can't see how they could do anything but give you the option of paying for that, or not have it done. I really cannot see why you are complaining about this.

They obviously don't have time to fix peoples cars when brought in for a service unless told well in advance, not on the morning of the service. All servicing is strictly time monitored and they have other appointments to fulfil, which is why they didn't sort it at that time.You got the puddle light repaired under warrantee so the car had to go in for that anyway. What difference would it have made to your decision for that had you known when you were getting the car serviced? You are not out of pocket as a result.

You brought the broken armrest to the dealers attention, then you are asking for a repair. They declared it not warrantable after examining it but still tried to fix it for you. As this would then require a replacement part I can't see how they could do anything but give you the option of paying for that, or not have it done. I really cannot see why you are complaining about this.

They obviously don't have time to fix peoples cars when brought in for a service unless told well in advance, not on the morning of the service. All servicing is strictly time monitored and they have other appointments to fulfil, which is why they didn't sort it at that time.You got the puddle light repaired under warrantee so the car had to go in for that anyway. What difference would it have made to your decision for that had you known when you were getting the car serviced? You are not out of pocket as a result.

Before even booking the service I sent 3 emails (which they never replied too), so instead I called them and they apologised for not replying? I didn't spring it on them on the day of the service, about the issues. I made this clear via emails/telephone calls & the online booking I made many weeks in advance prior to the actual service date. I think you're mistaken. I took car in for service, advised them on broken hinge (arm rest) and puddle light (this was clearly printed on my booking paperwork), so they knew above it. Upon collecting I was advised to bring the car back for the warranty repairs, As they were unable to fix the issues. There was no mention of me having to pay for these warranty repairs.

Today [nearly 4 weeks later] I drop the car off, and off I went. I later received a phone call many hours later stating the arm rest is not repairable under warranty, would I like to pay for the repair to be carried out.

They gave me a 2013 Ka as courtesy, must the the worse car i've ever driver

I got my Fiesta back yesterday, must laugh though. I had NO phone call to say it was ready, I had to call them at the end of the day checking to see if it were ready for collection (Called them @ 17:30). Upon collection a guy said "we've replaced the drivers wing mirror, fixed the puddle light and cleaned it inside and out" funny thing was I "thoroughly" cleaned the inside myself the day previous. Also the car was still filthy on the outside (exactly how I left it). It's safe to say that I will not be returning to that dealer for anything in the near future.

#TrustFord, Ashton Gate, Bristol - big thumbs down!