brooks52 Posted January 4, 2016 Share Posted January 4, 2016 Hi Everyone Just thought I’d let you know about my recent experience with Bristol Street Motors (Ford) in Bolton. I called and booked in an appointment and explained I wanted to have the ECU update needed to resolve TSB 27/2012. I told them there is currently an injector that needs replacing and told them the fault code it was giving etc (from using ForScan). I told them about all the work that had been done on it and also the problem that I was having, but again specified that I wanted the ECU update. They said the ECU update is done as part of the diagnostic session (which I didn’t believe a the time), to which I agreed and booked it in. I arrived this morning at 8am as requested, added a few more details and signed their jobsheet etc. after seeing my comments on there. At 17:00 I received a call saying that the diagnostic session was over and that I have a faulty fuel injector, that will be £79 please….. Furious isn’t the word… I told them that I already knew that, and that I even gave them this fault code and told them I don’t want that sorting, just the ECU update. They then said they cannot/will not do any further diagnosis or updates until they replace the injector as all fault codes need to be clear before they do anything further. I then asked why I wasn’t told this when I booked it in and GAVE them the fault code, also why this wasn’t flagged during the ’15 minute free diagnosis’ before they go in to the charging period. Apparently even though they knew they couldn’t do anything they still did a basic vehicle inspection and did a test drive, and in total spent 3+ hours on it… My response was simply did you take it on a test drive to Glasgow?? They would not let this go without me paying, so I said why don’t I get the injector sorted then, then bring it back a second time solely to get the update, for which I would agree to the £79 as it’s what I specifically asked for. After 15 minutes of standing my ground and repeating that they hadn’t done what I specifically asked for and were just trying to take money from me for repeating what I already told them, including the actual code, he eventually said ‘Fine, come and take your car but never come back again, we will never work on your car again’. Fine by me – I’ll be there in 15 mins Quote Link to comment Share on other sites More sharing options...
iantt Posted January 4, 2016 Share Posted January 4, 2016 so your injector nozzles end in 3 ? Quote Link to comment Share on other sites More sharing options...
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