Wrong NCB?

[Maxxxykins]

My insurance came up for renewal at the end of January, I upgraded to an ST and insurance was cheaper with AXA than "achoice" who I was with, I didn't cancel my existing policy, I just bought a new one and said I didn't want to renew with "achoice".

On my renewal letter, it stated correctly that I have 3 years NCB, but when I asked for complete proof they have only put 2?

I've said that this is wrong but have yet to hear from them, has anybody had a similar experience?

[laumk7]

Only thing I can assume is you asked for proof before the end of your policy year, either way though I'd be calling them and asking why the change.

[Maxxxykins]

Still waiting on them to reply, Achoice are useless.

I rang them up before my renewal to get a quote as I changed cars and they just kept passing me around...

[mills705]

Did you cancel the achoice policy or not renew it? Theres a difference there. 

If you cancelled it even a few days before the renewal then you wouldnt get that years NCB as it was not a full year. If you lapsed the renewal then yes you should have 3. It could be an agent looking at it wrongly  

[Maxxxykins]

3 hours ago, mills705 said:

Did you cancel the achoice policy or not renew it? Theres a difference there. 

If you cancelled it even a few days before the renewal then you wouldnt get that years NCB as it was not a full year. If you lapsed the renewal then yes you should have 3. It could be an agent looking at it wrongly  

Hmm I purposely worded it as to not "renew" my policy when I told them about it,

If they come back and state that I have the emails to prove it either way.

Tried calling twice and I just get hung up on... so i've emailed them again.. forwarding my last email that they replied to 5 days ago, saying they will resolve the matter within 5 days.

Glad I never had to go through a claim with these bunch of clowns.

[alexp999]

You might find AXA will accept the renewal letter stating 3 years anyway then you needn't worry about contacting your previous insurer.

[Maxxxykins]

On 09/02/2016 at 5:28 PM, alexp999 said:

You might find AXA will accept the renewal letter stating 3 years anyway then you needn't worry about contacting your previous insurer.

Tried that! Although it had my 3 years entitlement it didn't match their criteria, it didn't show the end date of my policy on the whole document funnily enough.

I rang achoice up yesterday and spoke to a very helpful guy who pointed out the last agent I spoke to noted down I had two years NCB for some reason, but on the actual system and my previous documents I supplied to them it added up as 3.

All sorted now though