Update Sync 2 The Easy Way

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Hello, I need some help. I’ve tried to update my sync 2 to the version 3.10 from 4.xx however I keep getting the same issue. When I load the USB it installs all the files however it then goes blank for about 5 mins and pops up saying waiting on USB device (which hasn’t been moved or touched) then says no USB detected cancelling update and does this multiple times then nothing. I’ve watched it for over an hour and yet still nothing. What could be the problem?

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