Fiesta sync/iPhone issue

[Amanda68]

Hi

Came upon this site by constant internet searching for my problem..... hello all 😁

I have just got a 14 plate fiesta and am having sync issues.

i think it's version 3 of the 1.1 sync.

it keeps disconnecting my iPhone 7  so I can't receive calls. bluetooth is fine as it plays music via sync, just trouble connecting the phone. It worked for a while but now doesn't want too.

phoned Dees dealership, they wanted to investigate at over £90/hr! Told them it was just a sync issue and it possibly needed an update(?) but they didn't seem interested and wanted to book it in for a day!

i think the sync needs an update, where do I download it from or does it have to be done by a dealership?

if a dealership, anyone know  or can recommend of somewhere in south London that's decent and reliable?

thank you all in advance 😁

 

[Amanda68]

Hello

is anyone able to suggest any ideas for my sync/iPhone issue at all please? 😬

thank you ☺️

 

[AlexBartlam]

have you tried deleting the phone phone the memory of the car, i use it for music and it did have a paddy and i have to disconnect and reconnect as a new device, its been 100% since.