Usinspain Posted February 28, 2018 Share Posted February 28, 2018 Hello everybody my car focus 2014 titanium automatic has been in ford garage for 2 full days to have a clutch pack installed they said would take 2 days, they called today to inform me that it is going to be another 2 days that cannot be correct can it ?? thank you all Quote Link to comment Share on other sites More sharing options...
eddie eastwood Posted February 28, 2018 Share Posted February 28, 2018 Maybe they have had to send it away to get it repaired. Quote Link to comment Share on other sites More sharing options...
Usinspain Posted February 28, 2018 Author Share Posted February 28, 2018 No i have spoken to them they have got the pack but not yet fitted it so if i can find out what is fitting approx then i can ask why we have been without a car for 2 days sat on there carpark, surely we the customers must get some good service from a company like fords Quote Link to comment Share on other sites More sharing options...
eddie eastwood Posted February 28, 2018 Share Posted February 28, 2018 In that case I would be asking for some sort of a goodwill gesture from them. Did they give you a courtesy car. Quote Link to comment Share on other sites More sharing options...
Tasape Posted March 1, 2018 Share Posted March 1, 2018 Definitely Courtesy a Car and ask to speak to the service manager and ask why a 2 day job ids now 4 days Quote Link to comment Share on other sites More sharing options...
Usinspain Posted March 1, 2018 Author Share Posted March 1, 2018 I am certainly going to question Darren the service manager but I do not expect any joy from Ford staff I did not get offered a courtesy car did not know I could have one until yesterday when staff member called me to tell me about extra 2 day wait , and then she said I would have to have given them 2 weeks notice for a courtesy car. I then asked her to confirm my car was with Ford motor company not Skoda, I bought the car in September 2017 been nothing but trouble and the service is really bad I think this will be last time I use Fords Quote Link to comment Share on other sites More sharing options...
Jethro_Tull Posted March 1, 2018 Share Posted March 1, 2018 16 hours ago, Usinspain said: No i have spoken to them they have got the pack but not yet fitted it so if i can find out what is fitting approx then i can ask why we have been without a car for 2 days sat on there carpark, surely we the customers must get some good service from a company like fords Ford aren't doing the work - the dealer is. Why don't you just ask them what is causing the delay? Was it pre-booked for the work, or was it a breakdown? 1 Quote Link to comment Share on other sites More sharing options...
iantt Posted March 1, 2018 Share Posted March 1, 2018 Fitting the new clutch pack alone takes about an hour, then refit box hour and half, relearn clutch pack and road-test 45 minutes. Quote Link to comment Share on other sites More sharing options...
Usinspain Posted March 1, 2018 Author Share Posted March 1, 2018 Hello Not sure what you mean the place I bought it from is Trustfords it has been into them 4 times because it juddered when I pulled away worse when engine got hot they kept saying it was normal to judder a little then last thursday had a technician come out with me pulled away and he said straight away clutch pack needed booked it in last thursday to be fitted tuesday this week they told me 2 days Quote Link to comment Share on other sites More sharing options...
Jethro_Tull Posted March 1, 2018 Share Posted March 1, 2018 Have you asked them the reason for the delay? Quote Link to comment Share on other sites More sharing options...
Usinspain Posted March 2, 2018 Author Share Posted March 2, 2018 not given me yet a reason for delay only given me a reason as to why the car will not be ready now until Monday they need a seal for the clutch cannot get one anywhere due to weather conditions , I have asked now for a courtesy car and its looks as though I might get one. What would you do if this was your car any advice welcome Thank you Quote Link to comment Share on other sites More sharing options...
iantt Posted March 2, 2018 Share Posted March 2, 2018 2 hours ago, Usinspain said: not given me yet a reason for delay only given me a reason as to why the car will not be ready now until Monday they need a seal for the clutch cannot get one anywhere due to weather conditions , I have asked now for a courtesy car and its looks as though I might get one. What would you do if this was your car any advice welcome Thank you i would have thought the 2 input shaft seals should have been ordered at same time as clutch pack. is it being done under warranty? 1 Quote Link to comment Share on other sites More sharing options...
Usinspain Posted March 7, 2018 Author Share Posted March 7, 2018 Hello Yes this repair was under warranty luckily when I bought the car in September 2017 I did not have a car to put in part exchange so they gave me a further 12 months warranty on top of the 3 months you get on a second hand car, otherwise I would have had a big bill. I collected the car yesterday afternoon after 7 days in there garage and the car is now a different car so smooth when starting off they must have known it was not right had at least 4 guys road test it, I managed to get a courtesy car off them Saturday morning. Asked the manager for a report on why it took so long but I do not think they are very interested I really get the impression the customer is just a problem its no wonder people are buying foreign cars Quote Link to comment Share on other sites More sharing options...
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