Cheviot

Budding Enthusiast
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About Cheviot

  • Rank
    Member

Profile Information

  • First Name
    Cheviot
  • Ford Model
    Fiesta
  • Ford Year
    2014
  • UK/Ireland Location
    Please Select

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  1. I have emailed and called in to the Ford dealer (spoke with the GM) to chase up the V5. The latest update is that I received an email from the dealer today which reads as follows:- "....With regards to the documentation. We have contacted the DVLA again explaining the urgency. On their recommendation we have completed a V52 form which is used when there is no V5 present. This will allow the DVLA to register the vehicle in your name. They have confirmed to us that a new V5 will be on its way to you. They have also confirmed the vehicle has been taxed...." I think the dealer means V62 and not V52. Hopefully this will be resolved soon but at a guess it could take the DVLA 5 - 6 weeeks (I could be wrong). I appreciate the positive and helpful comments so far - Thank you.
  2. Is the dealer correct in saying " ...the vehicle is taxed so it is road legal .." even though it is taxed in their name? I hope they are correct. I don't like the idea of finding a clamp from the DVLA on my car because of some road tax issue whilst I am awaiting the V5. I may be worrying unnecessarily. I can give the dealer another week or so and then I may have to make a formal complaint to the General Manager and the dealers main holding company. Thanks guys.
  3. The Ford dealer has just sent me an email within the last few minutes which says:- "....we are still waiting for the V5 to return from the DVLA so we can change it into your personal name. That is why the DVLA confirmed it is not yet registered to you. Once owners are changed on the V5 the road tax will then be in your name. However I have just checked and the vehicle is taxed so it is road legal. We will be contacting the DVLA regularly to ensure this matter is resolved as quickly as possible...."
  4. This is a follow on from my previouse post:- Quote: I purchased a 2014 Fiesta from a main Ford dealer on 6th December 2018 and was told that the V5 would be with me in 3 or 4 weeks. I have checked with the DVLA and they have not received any paperwork from the dealer. I emailed the salesman a couple of times just before Christmas about the V5 however he has not responded. Any suggestions other than to call into the dealership next week when I am in the area and take it up with them or email the manager of the dealership? Thanks in advance for any positive/helpful suggestions. Unquote. I chased up the Ford main dealers Sales Manager by email on 3rd Jan '19 for the V5 document and received the following reply :- I have investigated this . As you know the vehicle was registered with us but the V5 has not yet been returned from the DVLA for us to change into your name. We have been in contact with the DVLA to find its whereabouts and we will keep an eye out. Once it arrives we will change into your name. That part will then be relatively quick as it usually takes a few days To arrive at your home address. Apologies for the delay but we are treating this issue as a priority. I I contacted the DVLA this morning 7th Jan.to try and obtain an update about the V5 but all they could tell me is that the vehicle is not taxed or registered in my name and that I would need to complete and submit a V62 form to obtain a new V5 and SORN 890 and that I should take the vehicle off the road for the time being. I can see from checking online that the car is taxed until November 2019 but it does not say whose name it is taxed under. When I purchased the car I was informed by the car dealer that they would be taking care of the V5 and road tax for me. I am going into the car dealer within the next day or two to chase up further. My question is, do you think that I could end up having the vehicle clamped if I just keep it outside my house whilst I am trying to sort out the V5 and road tax?
  5. Please disregard my last post because I have decided to start a completely new posts on the same subject - Thanks.
  6. Update:- The DVLA have not had anything in the way of a V5 or road tax registered for me. I will be going into the Ford dealer who sold me the car within the next couple of days to chase them up for the V5. If I have not got the V5 (at the moment) and the car is not taxed in my name could I end up having it clamped by the DVLA?
  7. No I wasn't given a green slip as far as I know. I wasn't familiar with the process and so I didn't ask for the green slip. I was just told that it would take about 3 weeks from 6th Dec.'18 for me to receive the V5 log book. I emailed the dealership sales manager this evening about the outstanding V5 and have received a "Read" receipt to my email but nothing else. I thought I might have been sent a one liner to say he will look into the situation, maybe he will send me something tomorrow. As previously mentioned I am driving by the dealership on Tuesday 8th Jan.and will call in to discuss. If I don't receive a satisfactory response I will write to the General Manager and then escalate further. I beleive I can order a new V5 through the DVLA at approx £25.00 but it is just the princilple of the situation and I will feel unhappy if I end up having to pay for the V5.
  8. Thanks Luke - I'm in the area of the dealer next Tuesday 8th Jan and will call in to discuss with them. If that fails I will have to escalate up the food chain in writing.
  9. Thanks StJay but it is not from Trust Ford. I was invited by email to put through a Google review of the dealership service just after I purchased the vehicle. I suppose I could return their email (which invites me to write a review) to the manager informing him that I am outstanding the V5.
  10. I purchased a 2014 Fiesta from a main Ford dealer on 6th December 2018 and was told that the V5 would be with me in 3 or 4 weeks. I have checked with the DVLA and they have not received any paperwork from the dealer. I emailed the salesman a couple of times just before Christmas about the V5 however he has not responded. Any suggestions other than to call into the dealership next week when I am in the area and take it up with them or email the manager of the dealership? Thanks in advance for any positive/helpful suggestions.