KDA

Budding Enthusiast
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About KDA

  • Rank
    Member

Profile Information

  • First Name
    Keith
  • Ford Model
    Fiesta
  • Ford Year
    2017
  • UK/Ireland Location
    Durham

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  1. I was in my dealership for another issue last month and just happened to mention Sat Nav updates and was told, 'Oh, you need to speak to Shaun'. Never had this response before and the receptionist was right, Shaun knew his stuff. He went online with my VIN code and agreed there was an update likely to be available. He told me to come back in an hour whilst he would have a go at downloading it. Fortunately the USB I have in my car with my music on was big enough and he copied the file over to that and hey presto! it worked (well, after a bit of driving around and sitting on my drive with the car running for an hour..) It successfully updated me from Maps 6.1 to Maps 8! Sean said my Internet was too slow at home to download it (why couldn't Ford say you need a speed of XXX to download..?) and that Sync 3 has been a real issue for Ford with lots of cars with different problems. Presumably that's why my auto 'night/day' dimming on my touchscreen doesn't always work correctly now, whilst it did before before the Sync 3 system update earlier this year (a smaller file that my Internet could handle....?) I haven't the heart/patience to let Ford know of this new problem. I was so very, very lucky to have been introduced to Shaun. Unfortunately, my dealership of 30+ years has closed and I don't where he's gone.... Anyway, Sat Nav improved - no longer am I advised to 'make a U turn now' whilst driving on the A1 near junction 55!
  2. Has anyone managed to update their maps since Oct last year? Or is this latest download error a way of Ford passing the buck (again)
  3. Yes, but will this download work? or is it the same incomplete one as earlier this year?
  4. Well, Ford updates seem to have some maps for me... It says my software is up to date (I did this earlier this year) and it then took an age to 'prepare my maps'. Now when I ask it to download them it says '24mb 2 days remaining' I have tried 5 times over the past 4 days to download this. After about 2 hours it gets as far as 0.9 downloaded and then it crashes with 'download cancelled'. So, am I wasting my time? Is it my slow Internet speed? Is it the Ford site? Should I try at a friends house (with much faster broadband - ours is 1.5mb..)? Help! I'm no further forward (although the Motor Ombudsman has now acknowledged receipt of my complaint over most of these issues going back to October of last year...)
  5. Ford Customer Services replied to my email with: We are aware of issues experienced with the update facility, and our Technical team are working to resolve these concerns as quickly as able; to ensure the facility is functioning correctly, and the relevant tools are available as necessary. We are expecting the next update to be released shortly, to provide both update for our vehicles and to address concerns that have been raised; therefore, we would recommend awaiting the latest update before reattempting. Unfortunately, we do not have a confirmed date of release; but we would recommend you liaise with your local Ford Dealership for development, as they will be updated first as soon as the latest update is made available. We do apologise for the inconvenience experienced, but appreciate you taking the time to bring this information to our attention. I have found my dealer clueless about updates so I'm surprised Ford still think that's where I get information from...
  6. Ford Customer Services replied to my email with: We are aware of issues experienced with the update facility, and our Technical team are working to resolve these concerns as quickly as able; to ensure the facility is functioning correctly, and the relevant tools are available as necessary. We are expecting the next update to be released shortly, to provide both update for our vehicles and to address concerns that have been raised; therefore, we would recommend awaiting the latest update before reattempting. Unfortunately, we do not have a confirmed date of release; but we would recommend you liaise with your local Ford Dealership for development, as they will be updated first as soon as the latest update is made available. We do apologise for the inconvenience experienced, but appreciate you taking the time to bring this information to our attention. I have found my dealer clueless about updates so I'm surprised Ford still think that's where I get information from...
  7. Thanks - that's worked. Another bug? When I leave an underground car park in town during the day, the touch screen does not revert back to the bright 'day' settings. I've got it on Auto, and it always used to work, but not since this upgrade. Any ideas...?
  8. I get a different error code - LST_ERR04..... If you search that code on here you'll see another thread where people say that the Ford downloads are a total mess at the moment and a download of 0.0 is never going to work.... I've emailed Ford and await their response...
  9. I've just emailed Ford with the same 'map update' problem. My update to Sync 3 v3 (which I did on Thursday) now brings up a 'scan for available networks' message on the screen as I drive off which I have to touch to turn off. This is a nuisance. The only advantage I have found so far with this new software is when playing a track from my USB, there's now an indicator on the track progress bar that you can drag forward and back within the track. Wow!
  10. I'll do this - I got no-where on the 'phone with the customer relations centre - all they wanted was to put me on the £1 a minute phone line - I said why should I pay Ford only to be told their download isn't working? It's their technical problem, not mine!
  11. Simon, thanks for your reply. I updated to Sync v3 this morning in about 20 mins (although it took over 3.5 hours for the file to download last night - our poor internet speed!) and 'told' the Ford website I had done so. It then offered the map updates but of 0.0mb! In looking at what had very rapidly downloaded, there were only 2 files instead of 3. I presume this is why I got the lst_err04 code... Like many, I am reluctant to phone the number my car system offers as I don't want to spend £1 a minute only to be told the download they are offering won't work! I've been waiting for a map update since getting the Fiesta new in Nov 2017 - so more patience required I think! Yes - it certainly doesn't help IT novices like me and my dealer.....
  12. So, to summarise, are we saying that we can update our Sync 3 to version 3 but then no-one has managed a map update? I'm still on map version 6.1....