scoggy

Budding Enthusiast
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About scoggy

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Profile Information

  • First Name
    Stephen
  • Ford Model
    Focus Ecodrive Titanium
  • Ford Year
    2017
  • UK/Ireland Location
    Cambridgeshire

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  1. No. In order to get the software installed (which I eventually did) I had to get a copy of the files which could be successfully unxiped with 7Zip. I did this by downloading from Ford using a different (very contrived) method (see post linked below), though I later found there's a Russian forum I could have downloaded the files from (which I've linked to in another post you can find if you click on my profile).
  2. I use Chrome to translate it. What filenames are failing for you? I can see if I've managed to get those ones from Ford successfully.
  3. If you look for the files that fail extract on the ffclub forum post I linked to on 21 Jan, can you find the files there?
  4. That response from Ford is very similar (or the same) to the one they've been sending since early last year (see the link below). https://www.fordownersclub.com/search/?q="and our Technical team are working to resolve" Given the uncorrupted files CAN be retrieved from the Ford servers by some people and using some methods (see my posts on this and other threads) it'd be great if we could find a consistent way to get them. I'd wondered if there's a collection of the files anywhere. Searching on Google I found a post on a Russian forum which has various versions of the files available: https://ffclub.ru/post/18683966/ I can't vouch for this, but there are enough postings about this Russian forum on this site and across other similar sites and people seem to use it.
  5. I've tried the same method that worked for me and transferred the file to my Google Drive. It looks uncorrupted to me (see 7Zip screenshot). I've sent you a link to the file in my drive. See if that works for you. If it works, great, but it'd be good if we can figure out a less complicated way to get an uncorrupted file. I can see I'm getting a bit of packet loss when pinging the Ford server. I don't know why - I've tried rebooting my router. I don't generally see issues downloading files, but I wonder if the problem is with my (and others') internet connections.
  6. Yes, eventually. Here's a link to how I got past what looks like the same issue. https://www.fordownersclub.com/forums/topic/100289-sync-3-update-error-can-anyone-help/?do=findComment&comment=803878
  7. As Comares2001 said, this is not a useful response and is the same response received earlier in the thread (link below) in April 2019.
  8. If they release an update I'll have to go through all this again! I've finally got it installed and not got the PKG_ERR03 error. Here's a summary of how I got it installed:
  9. After getting the PKG_ERR03 file a lot, I finally managed to install the software last night. The summary of my experience is: - I was able to extract the original file(s) I downloaded with NCH Express but not 7Zip or Windows. However, even when I put the files extracted by NCH onto a USB I was unable to get through the install process without PKG_ERR03 - I'd assumed that meant the file was compressed by Ford in an odd way - It turned out the file was getting corrupted somewhere between me and Ford - I tried several ways to download the file (including over my mobile network) but got the same result each time - In the end I managed to get an uncorrupted file by 'downloading' the file to my Google Drive (I have 100GB of storage there) using a third party service I signed up to (free): multicloud.com - Once I had a version which Windows and 7Zip could extract without error it installed on my car without error A real hassle, and took a lot of effort (thanks to all on this forum whose experiences and insightes helped me figure this out). It turns out Ford aren't compressing the files in an odd way, but I think there's something odd about their servers (or something) which is leading to this being flakey. I'm sure there must be other ways to get an uncorrupted file, but this is at least one way. For this I needed the URL of the file I was downloading. I got this from a download manager extension I installed on Chrome (Online Download Manager) and my URL was https://ivsubinaries.azureedge.net/owner-package/2312344331665956361/SYNC3_2815874155_Update.zip
  10. After getting the PKG_ERR03 file a lot, I finally managed to install the software last night. I've posted in the other thread I linked to but the summary is: - I was able to extract the original file(s) I downloaded with NCH Express but not 7Zip or Windows. However, even when I put the files extracted by NCH onto a USB I was unable to get through the install process without PKG_ERR03 - I'd assumed that meant the file was compressed by Ford in an odd way - It turned out the file was getting corrupted somewhere between me and Ford - I tried several ways to download the file (including over my mobile network) but got the same result each time - In the end I managed to get an uncorrupted file by 'downloading' the file to my Google Drive (I have 100GB of storage there) using a third party service I signed up to (free): multicloud.com - Once I had a version which Windows and 7Zip could extract without error it installed on my car without error A real hassle, and took a lot of effort (thanks to all on this forum whose experiences and insightes helped me figure this out). It turns out Ford aren't compressing the files in an odd way, but I think there's something odd about their servers (or something) which is leading to this being flakey. I'm sure there must be other ways to get an uncorrupted file, but this is at least one way. For this I needed the URL of the file I was downloading. I got this from a download manager extension I installed on Chrome (Online Download Manager) and my URL was https://ivsubinaries.azureedge.net/owner-package/2312344331665956361/SYNC3_2815874155_Update.zip
  11. I think I got it from the download page of Chrome when originally downloading the file from the Ford site.
  12. You need to unzip the file you download, which then leaves you with two files and a folder. The folder contains tar.gz files, which are themselves compressed folders of files, which SYNC should uncompress when installing. I'm having the same problem as you. No matter how many times I download I can't unzip without error using Windows or 7Zip. I'd assumed that the problem was with the file on Ford's servers, but alexp999 was able to demonstrate that the problem must be related to my download. On another thread (linked below) I've today posted on how I have found a (not hassle-free) way of downloading the package I need without (it seems) corruption. Essentially I downloaded the 2.6GB zip file directly from Ford to Google Drive using a third party service. I've not had a chance to try it out yet, but I'm hoping it will help.
  13. I had a brainwave and am trying something new. I used multicloud.com to transfer the file (using the url) directly to my Google Drive storage. I've now downloaded it from there to my work PC and onto my NAS at home. Neither method has found the same issue with the file (including 7Zip on my work PC), so my hope is I've found a way to get the file uncorrupted! Will see if that works.
  14. I don't think so - I'm getting the same issue when I download it directly onto my (Linux) NAS which then tries to extract the contents itself. If it is packet loss, is there anything I can do to help with that? I'm running out of things to try. I've not looked into packet loss before, but if I'm getting the same result using mobile data it doesn't sound specific to my network. The fact that you've downloaded the file with no issues indicates the file on Ford's servers works and it's an issue I'm having getting it onto my PC/phone. I've seen others having similar issues, so it's not something specific to (only) me.
  15. I've now downloaded the file on two different browsers, two different download managers, after rebooting my router, on my Synology NAS, and on my phone over my mobile network! Always with the same result - 7Zip gets errors with those two files. I am baffled!