scoggy

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About scoggy

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  • First Name
    Stephen
  • Ford Model
    Focus Ecodrive Titanium
  • Ford Year
    2017
  • UK/Ireland Location
    Cambridgeshire

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  1. Yes, eventually. Here's a link to how I got past what looks like the same issue. https://www.fordownersclub.com/forums/topic/100289-sync-3-update-error-can-anyone-help/?do=findComment&comment=803878
  2. As Comares2001 said, this is not a useful response and is the same response received earlier in the thread (link below) in April 2019.
  3. If they release an update I'll have to go through all this again! I've finally got it installed and not got the PKG_ERR03 error. Here's a summary of how I got it installed:
  4. After getting the PKG_ERR03 file a lot, I finally managed to install the software last night. The summary of my experience is: - I was able to extract the original file(s) I downloaded with NCH Express but not 7Zip or Windows. However, even when I put the files extracted by NCH onto a USB I was unable to get through the install process without PKG_ERR03 - I'd assumed that meant the file was compressed by Ford in an odd way - It turned out the file was getting corrupted somewhere between me and Ford - I tried several ways to download the file (including over my mobile network) but got the same result each time - In the end I managed to get an uncorrupted file by 'downloading' the file to my Google Drive (I have 100GB of storage there) using a third party service I signed up to (free): multicloud.com - Once I had a version which Windows and 7Zip could extract without error it installed on my car without error A real hassle, and took a lot of effort (thanks to all on this forum whose experiences and insightes helped me figure this out). It turns out Ford aren't compressing the files in an odd way, but I think there's something odd about their servers (or something) which is leading to this being flakey. I'm sure there must be other ways to get an uncorrupted file, but this is at least one way. For this I needed the URL of the file I was downloading. I got this from a download manager extension I installed on Chrome (Online Download Manager) and my URL was https://ivsubinaries.azureedge.net/owner-package/2312344331665956361/SYNC3_2815874155_Update.zip
  5. After getting the PKG_ERR03 file a lot, I finally managed to install the software last night. I've posted in the other thread I linked to but the summary is: - I was able to extract the original file(s) I downloaded with NCH Express but not 7Zip or Windows. However, even when I put the files extracted by NCH onto a USB I was unable to get through the install process without PKG_ERR03 - I'd assumed that meant the file was compressed by Ford in an odd way - It turned out the file was getting corrupted somewhere between me and Ford - I tried several ways to download the file (including over my mobile network) but got the same result each time - In the end I managed to get an uncorrupted file by 'downloading' the file to my Google Drive (I have 100GB of storage there) using a third party service I signed up to (free): multicloud.com - Once I had a version which Windows and 7Zip could extract without error it installed on my car without error A real hassle, and took a lot of effort (thanks to all on this forum whose experiences and insightes helped me figure this out). It turns out Ford aren't compressing the files in an odd way, but I think there's something odd about their servers (or something) which is leading to this being flakey. I'm sure there must be other ways to get an uncorrupted file, but this is at least one way. For this I needed the URL of the file I was downloading. I got this from a download manager extension I installed on Chrome (Online Download Manager) and my URL was https://ivsubinaries.azureedge.net/owner-package/2312344331665956361/SYNC3_2815874155_Update.zip
  6. I think I got it from the download page of Chrome when originally downloading the file from the Ford site.
  7. You need to unzip the file you download, which then leaves you with two files and a folder. The folder contains tar.gz files, which are themselves compressed folders of files, which SYNC should uncompress when installing. I'm having the same problem as you. No matter how many times I download I can't unzip without error using Windows or 7Zip. I'd assumed that the problem was with the file on Ford's servers, but alexp999 was able to demonstrate that the problem must be related to my download. On another thread (linked below) I've today posted on how I have found a (not hassle-free) way of downloading the package I need without (it seems) corruption. Essentially I downloaded the 2.6GB zip file directly from Ford to Google Drive using a third party service. I've not had a chance to try it out yet, but I'm hoping it will help.
  8. I had a brainwave and am trying something new. I used multicloud.com to transfer the file (using the url) directly to my Google Drive storage. I've now downloaded it from there to my work PC and onto my NAS at home. Neither method has found the same issue with the file (including 7Zip on my work PC), so my hope is I've found a way to get the file uncorrupted! Will see if that works.
  9. I don't think so - I'm getting the same issue when I download it directly onto my (Linux) NAS which then tries to extract the contents itself. If it is packet loss, is there anything I can do to help with that? I'm running out of things to try. I've not looked into packet loss before, but if I'm getting the same result using mobile data it doesn't sound specific to my network. The fact that you've downloaded the file with no issues indicates the file on Ford's servers works and it's an issue I'm having getting it onto my PC/phone. I've seen others having similar issues, so it's not something specific to (only) me.
  10. I've now downloaded the file on two different browsers, two different download managers, after rebooting my router, on my Synology NAS, and on my phone over my mobile network! Always with the same result - 7Zip gets errors with those two files. I am baffled!
  11. I get a different SHA1 to you on a recent file I downloaded (see below). I'm currently trying to download it again using the Edge browser.
  12. Thanks for this. I've used Chrome to download it, and then also a Download Manager Chrome extension. I'll try with a different browser tonight and see what happens.
  13. Here's the link to the 2.6GB zip file I've now downloaded many times, always with the same issue: https://ivsubinaries.azureedge.net/owner-package/2312344331665956361/SYNC3_2815874155_Update.zip
  14. I have the same issue, though am having the error on both these files: JR3T-14G391-AE.tar.gz JR3T-14G423-AB.tar.gz I get an error if Windows or 7 Zip tries to extract the zip file I download from Ford. I can use NCH's unzip tool to extract the files successfully, but if I do that 7 Zip still gets errors if I try to look at the contents of the two tar.gz files above. My theory is that Ford have created these tar.gz files in an odd way, and that if 7 Zip can't read (and uncompress) the files then it may be SYNC 3 is also having trouble, leading to the PKG_ERR03 problem (which I am reliably getting after 10-12 minutes). I'm going to try the following (probably at the weekend as I have limited time in the week). I've used the NCH tool to extract the files and folder from the zip file I've downloaded. I've then used the NCH tool to extract the contents of the two tar.gz files I've listed above. This gives me two folders with the following names: JR3T-14G391-AE JR3T-14G423-AB I've then used 7 Zip to first tar these two folders (separately) and then gzip the resulting tars. This gives me two tar.gz files with the same names as the ones at the top of my post which 7 Zip CAN read. My hope is that SYNC 3 will also be able to read/uncompress them and I'll avoid the PKG_ERR03 problem. Apologies for posting this before I've checked whether it works. I figured someone else may be able to pick up a flaw in my logic, or try it themselves in the meantime.
  15. I've replied to you on another thread with what I'm going to try next. I redownloaded the files multiple times but always with the same problems on two files.