SteveP1041

Budding Enthusiast
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    10
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About SteveP1041

  • Rank
    Member

Profile Information

  • First Name
    STEVEN
  • Ford Model
    Focus Vignale
  • Ford Year
    2018
  • UK/Ireland Location
    Buckinghamshire

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  1. I had the same problem with the instruction” Play artist - album”. It just took an age to re index!
  2. The car auto updated to Sync 3.4 on Monday and Tuesday. Today I’ve found that when I try to browse through my music on my USB I get the message, “Browsing not currently available”. This applies whether I try to browse albums, artists or songs. Has anybody else come across this, and if so, have you solved it? No sign of any map update yet!!
  3. My understanding is, service is every 18000 miles or 2 years, whichever comes first. The recovery is valid for 12 months, from each service, so that could be a problem if you do less than 18000 miles a year!
  4. Has anybody used Millers with the 1 litre petrol engine and had power train faults show up? I’ve had this twice, and had to have the PCM reset at the dealers each time.
  5. The breakthrough for me was when I decided to involve Ford Credit, as I’m half way through my PCP deal. My approach was that I was paying for a car that was not complete. I also emphasised that the contract was unfair in that Ford were not committing to a regular update schedule, but insisted on me making regular payments as a customer. Maybe my threatening to get Solicitors involved had an effect, but their attitude changed immediately, and I was told that a senior manager had agreed my refund. I’ve not received it yet. Once I do I can let you have the contact details.
  6. Result! After dealing with Ford Credit and a very long phone call today I have been offered a £550 refund to cover my dissatisfaction with the lack of updates! I’m still awaiting any comeback from Ford Executive. Ford Credit had been advised that F9 should be available some time in June!
  7. Result! After dealing with Ford Credit and a very long phone call today I have been offered a £550 refund to cover my dissatisfaction with the lack of updates! I’m still awaiting any comeback from Ford Executive. Ford Credit had been advised that F9 should be available some time in June!
  8. I’ve had the” There’s an update coming, but it’s held up by coronavirus” excuse!
  9. I’ve taken this up with Ford Executive UK, and have a case number. My Vignale is half way through an 18 month PCP with Ford Credit, so I’ve raised a case with them, asking either for compensation because I have not got what I’m paying for, or early release because My car is not as described, and as Ford cannot define “periodically” in terms of frequency of map updates, but I am committed to making exactly defined payments, so the contract I have with them is “unfair”.
  10. I’ve taken this up with Ford’s UK executive office, and have a string of emails and a case number. I have a contact who is keeping in regular touch with me. My 2018 Vignale is still running version 7. It’s halfway through an 18 month PCP deal with Ford Credit. I’ve raised a complaint with them asking for compensation because my car is not as described, and Ford can not define “periodically” in terms of frequency of updates. I’ve suggested that this may form an unfair contract! I’ve also asked that they quote me for getting out of my contract!!