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SteveP1041

Budding Enthusiast
  • Content Count

    30
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About SteveP1041

  • Rank
    Settling In Well

Profile Information

  • First Name
    STEVEN
  • Ford Model
    Focus Vignale
  • Ford Year
    2018
  • UK/Ireland Location
    Buckinghamshire

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  1. After raising a case with Ford Customer service over the numerous problems with the previous update, including the complete loss of DAB radio logos,(rectified free of charge by my dealer, through Customer Services and Ford Technical, at my insistence), they agreed to pay for my next service at 54000 miles. if we all took this up with Customer Service they would be forced into making updates easier and cheaper to do! I’ve probably used best part of a tank of fuel and 4 or 5 hours of my time just to get my maps up to date.
  2. I had the same problem, where the maps didn’t work after updating with a usb stick via Microsoft edge. Ford support suggested I use chrome as my browser. That worked perfectly! My sync update was done via edge with no problems. I do wonder if Ford really know what they are doing!
  3. Spent over 2 hours trying to install F10, only to get error PKG_03. Tried the online support chat line. I was asked what browser I used. Microsoft edge with Bing as default browser I replied. That’s no good, you must use Firefox or Chrome came the reply. FFS what are Ford playing at? Can anybody help me? Thanks
  4. Checked my account this morning and it now says my software is up to date. All I’ve done is download the sync update onto a usb stick! Could it have been done as an automatic update overnight?
  5. Hi All, I checked my account details this evening and there are new Sync3 and map updates available. After the debacle of trying to update the previous sync system and map plates to F9, taking hours and costing half a tank of petrol, and culminating in the loss of DAB logos,I wonder if anybody else has received them and updated successfully? I went through Ford Customer services in the end last time and eventually got them to arrange for my dealer to contact Ford Technical and restore my DAB logos for me, free of charge. I also got my next service free for my trouble. I’m dreading th
  6. How can something that should be easy take up 60 pages of posts over 3 threads? Ford cannot have expected to have got this so wrong!
  7. I’m not comfortable downloading files from a 3rd party website which may affect my extended warranty. I’ve raised a case with Ford Customer Complaints and will see what they say. I’ll also take it up with Ford Credit regarding my PCP contract. I’m not that computer literate and I’ve had it up to here with the whole process!
  8. I printed off the instructions and tried to follow them to the letter. It told me the first part was completed and to restart the car, whereas the instructions said the update would restart automatically! The map update took a total of 4 hrs and around a third of a tankful of petrol! I’ve now wasted another hour plus and more petrol. What moron came up with this as an idea? My car has auto update but has not done one in over two years!
  9. I printed off the instructions and tried to follow them to the letter. It told me the first part was completed and to restart the car, whereas the instructions said the update would restart automatically! The map update took a total of 4 hrs and around a third of a tankful of petrol! I’ve now wasted another hour plus and more petrol. What moron came up This this as an idea? My car has auto update but has not done one in over two years!
  10. I’ve tried this 3 times and it won’t generate a log file. In addition I get a number of interlog files generated. What are these and how do I prepare my own log file? Also, how do I get my radio logos back. I’m seriously thinking of doing a voluntary termination on my pcp and getting ANY car without a built in sat nav!!
  11. How can a supposedly simple thing like updating sat Nav maps generate 51 pages of mostly negative comments? It took me over 3 hrs to update from the Ford Website and a quarter of a tank of petrol. My old Tomtom sat Nav still updates every 3 months via Wi-fi and all I need to do is plug it into the mains and walk away. I’ve waited 2 years and 3 months for this and the maps are still a year old! I will never buy another Ford, given this woeful situation and the abysmal customer service I’ve received from my local dealer. I received £150 compensation from Ford for poor customer service and £
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