Hi, I have a Kuga PHEV. Went in for the first recall, second recall was cancelled. Having spoken with Ford today they haven’t got a fix for this problem yet. On Sat 12.9. My car wouldn’t start, I had to call the RAC, the problem was the 12v battery. They charged it and we left immediately for our holiday. On the 25.9. The car would not start again, called out the RAC again. We could only open the drivers door by key. They arrived and they couldn’t open the bonnet as you have to have the passenger door open to turn the bonnet opener. After climbing through the car to the boot (where the 12v battery is located) connecting leads and waiting to be able to put enough charge, the car opened. The battery had a bad cell and we were advised not to travel any distance with this battery. So we had to replace it.
Ford need us to take it to a dealer to confirm it’s the right battery before they will consider reimbursement. We have the old battery and the RAC report.
Has anyone else had any problems?
Car going to dealers tomorrow.